Overcharged-billing nightmare for a one night stay
Posted Nov 9, 2016
My family stayed one night, and checked out the next day. I checked out before 8am at the front desk and was assured there would not be any issues since I had originally booked the room for two days. However, not only has Expedia charged my card but also Econo Lodge. Thus far, I have been charged over $300 for a one night stay, at a substandard hotel, that should have cost me far less.
In attempts to straighten this out, when I contacted the Lodge they told me to callback when the manager was available. However, there was no answer when I tried to callback. Also, in the days following, a manager is never available to speak with whenever I call. Additionally, my attempts to straighten this out through Expedia have been just as frustrating.
To comment on the hotel itself, it is in terrible disrepair. The hotel is outdated, smelled like smoke, beds were terrible, and the parking lot needs major fixing. A bonus is they allow pets for an additional $10 fee. However, even our pet was agitated with the hotel. Hence, the bad outweighed the good and we decided not to stay another night.
The staff was friendly enough when I checked in and checked out. However, it has been almost a week and I have not gotten a resolution as it has been impossible to contact a manager at the hotel and Expedia indicates they’ve escalated the issue or will call me back after contacting the hotel. I have not had a callback and I will not be staying there again.