Ratings based on 610 Verified Reviews

3.8 out of 5
81% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 14, 2017
The hotel was ok. The breakfast was meh. The bed sheet had two dead small bugs. May have been bed bugs I don't know but they were dead so I did not make a big deal out if it. Overall it was just an average level hotel. Neither great nor bad.
Comment from Hotel Management
Nov 16, 2017 by Timothy J Dean, Hotel Management
Oh no. Just ok is definitely not good enough for me. I am sorry about anything you experienced. I hope you brought this to the attention of the front desk so that they may investigate with housekeeping and maintenance. Please think about coming back to visit us again- I ensure you a better visit! Thanks
4 out of 5
by A verified traveler

Clean, convenient, and decently priced.

Posted Nov 14, 2017 on Hotels
A "solid 4****" overall. It is a typical Best Western standards, (not a Hilton) totally adequate accommodations, clean, spacious, professional staff. Area is safe. Short "sleep-over" in way to NYC. Overall, great value: clean sheets and bathroom, no bedbugs... Why gamble? Satisfied enough, that I just rebooked it for my return trip home.
Comment from Hotel Management
Nov 16, 2017
Thank you for coming to stay with us. We look forward to seeing you on your return trip and hope that we can make that 4 star a 5 star! Please feel free to ask for me when you come visit! Thanks Timothy J Dean General Manager
4 out of 5
by Cissy

Richmond Experience

Posted Nov 11, 2017 on Hotels
Centrally located. Very clean. Restaurants in walking distance.
Comment from Hotel Management
Dec 8, 2017
Thank you for staying with us. We do have lots of restaurants near us. about 10-15 are within a mile drive of us with 5 within a short walk. Thank you for allowing us to provide superior customer care. Please come back to visit us soon! Thanks Timothy J Dean General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 8, 2017
Very nice...place convenient to all the place I had to go. Breakf...ast was also done very well
Comment from Hotel Management
Dec 8, 2017 by Timothy J Dean, Hotel Management
Thank you so much for staying. We are happy that you had a great experience. Please come back to see us again. Thanks Timothy J Dean General Manager
4 out of 5
by A verified traveler

Posted Nov 6, 2017 on Hotels
Comment from Hotel Management
Dec 12, 2017
Thank you so much for allowing us to provide superior customer service. We hope to see you again soon. Thanks Timothy J Dean General Manager
4 out of 5
by Neil

Posted Nov 3, 2017 on Hotels
Comment from Hotel Management
Dec 12, 2017
Thank you so much for allowing us to provide superior customer service. We hope to see you again soon. Thanks Timothy J Dean General Manager
4 out of 5
by A verified traveler

Berm

Posted Nov 3, 2017 on Hotels
Wonderful time
Comment from Hotel Management
Dec 12, 2017
Thank you so much for allowing us to provide superior customer service. We hope to see you again soon. Thanks Timothy J Dean General Manager
4 out of 5
by Elizabeth

Good stay

Posted Nov 3, 2017 on Hotels
Really enjoyed the stay, clean & adequate breakfast (better during week) but the bed was not good.....need a softer mattress. good wifi also.
Comment from Hotel Management
Dec 8, 2017
Thank you for allowing us to provide superior customer care. Thank you for the suggestion on the beds. We will definitely investigate to ensure that the mattress is adequate for our future guests Please come back to visit us soon! Thanks Timothy J Dean General Manager
4 out of 5
by Chris

Posted Nov 1, 2017 on Hotels
friendly staff. Room was fine except for a large damp spot on the floor. I just covered it with towels.
Comment from Hotel Management
Dec 8, 2017
Thank you for allowing us to provide superior customer care. I am sorry about the damp spot in the carpet. That sounds like a room that we had just shampooed and it had not dried yet. We are constantly doing our best to keep our hotel clean. Please come back to visit us soon! Thanks Timothy J Dean General Manager
4 out of 5
by A verified traveler

Posted Oct 30, 2017 on Hotels
Comment from Hotel Management
Dec 8, 2017
Thank you for allowing us to provide superior customer care. Please come back to visit us soon! Thanks Timothy J Dean General Manager