Ratings based on 195 Verified Reviews

3.0 out of 5
54% of guests recommend
3.2 Room cleanliness
3.3 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Washington, DC

Posted Sep 12, 2017
Pros: Nothing
Cons: Make certain the front desk is staffed and that the staff are trained to treat the customers with respect.
Location: We tried to spend the night after watching the last regular season NASCAR race at Richmond Raceway.
I made a reservation thru Expedia.com. I just checked my credit card and see that I was charged twice for the room. I contacted my credit card company to dispute the second charge. HOWEVER, When I arrived at the hotel on 9/9/17 at approx 10:30 pm there was no one at the check-in desk. I called out "Hello, is anyone there?" three times, but got no response. I waited several minutes then used the desk phone to call the hotel. I let it ring numerous times, but no one appeared. I tried calling 2 more times with the same result. After waiting a total of fifteen minutes a woman finally came to the desk. She asked me, "who used this phone?!" I told her I did because I was waiting 15 minutes. She began arguing with me that she was only gone a couple minutes and that she was at the other building. I told her I had a reservation for a room then she started accusing me of "taking the cards from the counter". I assume she meant the cards that were already in a clear plastic box near the counter. I pointed at it and said, "they're in there". She said, "You give me those cards!". I asked her, "I have a reservation. Do you want me to stay here or go somewhere else?" She said, "I don't care if you stay here!" So I left and went to my car to find another hotel. I drove to the nearest Hampton Inn and they welcomed me kindly and treated me as a valued guest. My stay there was excellent and I would stay there again. I sent a request for refund to the hotel and am waiting for a response.
Comment from Hotel Management
Sep 14, 2017 by General Manager, Hotel Management
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
1 out of 5
by Elnora

Overbooked

Posted Jul 16, 2017 on Hotels
They overbook and our room wasn't available after I had paid on your site!!
Comment from Hotel Management
Jul 18, 2017 by Manager, Hotel Management
Elnora, thank you for staying with us and sharing your review. We are terribly sorry about the issues you experienced at the time of check-in, and even more so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. We hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, General Manager
1 out of 5
by A verified traveler

DISGUSTING

Posted Jul 12, 2017
Pros: I DIDN'T LIKE ANYTHING ABOUT THIS HOTEL
Cons: PRICE REDUCTION AND CLEANED
I DO NOT ADVISE ANYONE STAYING HERE. FOR THE PRICE IT WAS TERRIBLE. THE ROOM WAS DIRTY AND SMELLED. THE SHOWER WAS BROKEN AND DIRTY. THE BED COVERS SMELLED LIKE DOG BISCUITS. THE FREE BREAKFAST WAS GRANOLA BARS AND GROSS MUFFINS THAT'S IT.
Comment from Hotel Management
Jul 14, 2017 by General Manager, Hotel Management
We are deeply sorry we failed to meet your expectations for the price paid. Our maintenance and housekeeping teams are 100% committed to providing clean and well-maintained accommodations for all of our guests, and we're sorry this was not the case for you. We are already taking steps to ensure all processes are being followed. We hope you will consider giving us a second chance the next time you are in our area. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 11, 2017 on Orbitz
great staff.loved the rooms had everything i needed.will be visiting again!
Comment from Hotel Management
Jul 14, 2017 by General Manager, Hotel Management
Thank you for taking the time to leave such wonderful feedback about Extended Stay America - Richmond - W. Broad Street - Glenside – South. We are delighted you loved your stay with us, and appreciate your nice comments about your room and our staff. Thanks so much for making our day! We look forward to your return. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to kings dominion

Posted Jul 5, 2017
I really enjoyed staying here it was a very nice and clean hotel. It was very spacious with a lot of amenities with it. It was close to a lot of food places and also stores like Walmart and sheetz. The staff was very kind and helpful. The only suggestion I would make is to get some vending machines that work or at least let you go to the extended stay across the street and use their vending machines another suggestion would be to get more cable channels their weren't many to chose from
Comment from Hotel Management
Jul 5, 2017 by General Manager, Hotel Management
It was our pleasure hosting you at Extended Stay America - Richmond - W. Broad Street - Glenside - South. We are delighted to read your well-appointed room, our convenient location, and attentive service left you with a great impression of our hotel. We value your suggestions and hope to be your first choice every time you visit our area. Sincerely, General Manager
5 out of 5
by A verified traveler

Great

Posted Jul 1, 2017 on Hotels
Everything was nice, cozy and clean
Comment from Hotel Management
Jul 5, 2017 by Manager, Hotel Management
Thank you for taking the time to share your wonderful review of Extended Stay America - Richmond - W. Broad Street - Glenside - South. We are delighted to read you thoroughly enjoyed your time with us. It was a pleasure having you as our guest, and we hope to be your hotel of choice every time you visit our area. Sincerely, General Manager
1 out of 5
by A verified traveler

Never stay here

Posted Jun 3, 2017 on Hotels
Terrible experience
Comment from Hotel Management
Jun 4, 2017 by Manager, Hotel Management
Please accept my sincerest apologies for not living up to your expectations in regard to your stay. Your feedback is appreciated, and I hope you will give us another chance to prove we are committed to providing outstanding guest service. Sincerely, General Manager
3 out of 5
by Anthony

Great location !!

Posted May 31, 2017 on Hotels
Great location and near tons of restaurants. The receptionist wasn't friendly. The room was overall clean but the quality of the sheets made you feel a little skeptical about getting underneath them.
Comment from Hotel Management
Jun 2, 2017 by Manager, Hotel Management
Anthony, thank you for being our guest. We are glad that overall you were pleased with your stay and enjoyed our location. However, I am sorry for not living up to all your expectations in regard to your room. We hope to have the chance to serve you again in the future so that we can make it up to you. Sincerely, General Manager
1 out of 5
by Victoria

Extended Stay Parragon Place Richmond HORRIBLE

Posted May 16, 2017 on Hotels
I had booked into Extended Stay. When I arrived I was told I was at the wrong one. The right one was across the parking lot. Their computer systems are not connected. The one across the lot was dismal. The rooms had outside doors so NO security through a lobby.. This was not the one pictured on your website. The "breakfast" was a granola bar. The rugs had not been vacuumed. Furniture was broken. I will never go there again nor use your booking website either.
Comment from Hotel Management
May 17, 2017 by Manager, Hotel Management
On behalf of our entire team, please accept our apologies for not living up to your expectations. We make every effort to be perfect, but sometimes we fall short. We are taking appropriate steps to ensure our future guests have a better experience. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. Sincerely, General Manager
4 out of 5
by Emily

Posted May 10, 2017 on Hotels
Comment from Hotel Management
May 12, 2017 by Manager, Hotel Management
Thank you for selecting Extended Stay America - Richmond - W. Broad Street - Glenside – South. It makes us happy to know that we were able to deliver a pleasant stay to you. We appreciate your feedback and hope to have you as our guest again. Sincerely, General Manager