Ratings based on 575 Verified Reviews

3.0 out of 5
56% of guests recommend
3.0 Room cleanliness
3.3 Service & staff
3.2 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from pittsburgh,pa

Was in a pinch

Posted Oct 9, 2017
If you just need a place to rest your head and shower then this hotel accomplishes that. However, there is no coffee, our room had no iron, outlets were at a minimum, they did not clean the toliet during our stay, the bed was not made...and the room smelled like smoke (non smoking room). Breakfast was just bread and cereal. It served the purpose of what we needed on a tight budget, but I wouldn't go back.
5 out of 5
by A verified traveler from Gatlinburg

Excellent

Posted Sep 15, 2017
Little problem in checking in but very nicely resolved by Mr Parag on the desk in the midnight. Beds are so comfortable. Breakfast is almost nothing but there are plenty of options outside on the walking distance. Comfortable beds and cleaned rooms made my stay excellent. Will definitely stay again.
Comment from Hotel Management
Sep 26, 2017 by bob, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experienc
1 out of 5
by A verified traveler from salisbury nc

Terrible!! Do not come here ever!

Posted Sep 4, 2017
Entered my room while occupied twice telling me it was time to check out. Complained about them entering my room!! No water for hours!! The staff was hostile. Do not come here!!
Comment from Hotel Management
Sep 24, 2017 by bob, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experienc
5 out of 5
by Kevin

Posted Jul 21, 2017 on Hotels
Comment from Hotel Management
Aug 3, 2017
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
4 out of 5
by DONALD

Mostly nice but missing details

Posted Jul 18, 2017 on Hotels
The Hotel had been mostly remodeled, but they missed a few things. It would have been so much better if they covered the obvious details.
3 out of 5
by Shahid

This traveler left a rating score only Posted Jul 13, 2017 on Hotels
3 out of 5
by A verified traveler

Posted Jul 11, 2017
Pros: Nothing.
Cons: Not really. The management clearly has not will to improve anything.
The hotel is a multi-building complex. The air in my room was not fresh; the smell suggested someone might have been smoking there. But is was designated as a non-smoking room. Leaving the windows open did not significantly dissipate the bad odor. It was impossible on one night to park near the building my room was in. No prior thought or planning was given to the parking arrangements by the hotel. Moving luggage in and out was a problem: there are no ramps. Luggage had to be hauled up and down steps, some quite steep at the entrance/exit. I thought the provision of ramps, at least for the handicapped, was a requirement in federal law. According to one of the guests, one other building had a local reputation of being a disorderly house. Breakfast was very poor and cheap, even by continental breakfast standards. The pastry was not fresh or generous; the coffee cheap, etc. There was not always someone on duty at the front desk; it took considerable time to get anyone's attention. I would not recommend that hotel to anyone.
Comment from Hotel Management
Aug 3, 2017 by bob, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
3 out of 5
by Darrick T

Recent stay

Posted Jul 9, 2017 on Hotels
The good: Check in and out was good. Black out. Drapes and room temperature regulated well. Every thing was working in the room. Front desk were attentive to your needs. Room was quiet. Could not here other guest. The bad: The room furniture is in need of replacement. Table legs were loose. Cabinet for the microwave and refrigerator joints were coming apart. No iron in room. The mattress was sagging and to soft. The mattress springs you could feel. Breakfast very limited and not recommended.
Comment from Hotel Management
Aug 3, 2017
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
3 out of 5
by Shahid

Posted Jul 7, 2017 on Hotels
Comment from Hotel Management
Aug 3, 2017
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
2 out of 5
by A verified traveler from va

Get what u pay for

Posted Jul 5, 2017
Rooms weren't up to par. Reserved a room went to inspect an found a roach in the tub.asked for another room for the inconvenience an that room didnt have a remote to the tv an they charged me just cause it was a master suite. I suggest you check your room before you pay
Comment from Hotel Management
Aug 3, 2017 by bob, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.