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Reviews of Best Western Station Hotel

3 out of 5
Best Western Station Hotel
49 Lovers Walk, Dumfries, Scotland

Reviews

8.4

Very Good

Rating 10 - Excellent. 126 out of 315 reviews" "
Rating 8 - Good. 141 out of 315 reviews" "
Rating 6 - Okay. 29 out of 315 reviews" "
Rating 4 - Poor. 11 out of 315 reviews" "
Rating 2 - Terrible. 8 out of 315 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Euan

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
What was unique was being charged £80 for a squat. This is a dilapidated, dated and disgusting hotel with mould on the shower head that was most likely a health hazard.
Stayed 1 night in May 2022

10/10 Excellent

Owen

Stayed 1 night in May 2022
Response from Cameron Hatch on May 28, 2022
Dear Owen Thanks for such a great rating

8/10 Good

Mike

Stayed 1 night in May 2022

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older facility. Room was relatively small, but comfortable and quiet. Staff at reception and restaurant were very friendly and efficient.
Stayed 1 night in May 2022
Response from cameron on May 20, 2022
TO THANK GUESTS FOR POSITIVE COMMENTS - GENERAL 2. Dear David, Thank you for choosing to stay with us at the station hotel on your recent visit to Dumfries and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. At the station hotel, we strive to provide superior levels of service to our guests and our team will be glad to know we made your time with us so memorable! Yours sincerely，

8/10 Good

Ian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find, good rooms pleasant staff - limited menu choice but would use again. Rooms had a lot of traffic noise could do with decent double glazing/sound proofing
Stayed 1 night in Apr 2022
Response from Cameron Hatch on May 28, 2022
Thanks for your Review Ian

8/10 Good

Fiona

Liked: Cleanliness, staff & service, room comfort
Dumfries
I only stayed one night and the hotel was ok. The hotel is right next to the station (obviously) and a 20 minute or so walk into town. The room was a bit tired but clean, comfortable and I felt safe. The bathroom was clean and the shower powerful. On the top floor of an old building I was expecting less, so pleasantly surprised. There was a shelf in the shower and above the sink which I like and a full length mirror in the room too. There was an additional heater and a fan too to cover all eventualities. I had wifi but couldn't get internet. No idea why. My only issue was the hairdryer had a shortish cable and with the socket on the floor it wouldn't reach as far as I'd like. Breakfast was in the basement and was fine but I must mention that the scrambled eggs were really nice, light and not greasy which I often find. Overall, a reasonable 3 star for a reasonable price, ideal for an overnight in Dumfries.
Stayed 1 night in Apr 2022
Response from Cameron Hatch on May 28, 2022
Dear Fiona Thank you for choosing to stay with us at the station hotel on your recent visit to Dumfries and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. At The Station we strive to provide superior levels of service to our guests and our team will be glad to know we made your time with us so memorable! Yours sincerely，

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
decor was excellent and overall a pleasant experience
Stayed 1 night in Apr 2022
Response from Cameron Hatch on May 28, 2022
Dear Robert Thank you for the great review ofThe Station hotel We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Roman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

8/10 Good

Sandra

Stayed 1 night in Mar 2022

2/10 Terrible

fraser

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled. Changed room and it also smelled. It was late at night so we stayed anyway, hard to sleep in a room that smells like the carpets haven't been changed in 30 years. All the taps and pipes were rusty and dilapidated. I wouldn't normally write a bad review of somewhere, but i'm sure there's another hotel in Dumfries you can spend your money with that has made an effort.
Stayed 1 night in Mar 2022
Response from Cameron Hatch on May 28, 2022
Dear Fraser Thank you very much for taking the time to share your comments. We regret to read that you did not enjoy your stay with us. At The Station we strive to provide a memorable stay experience for every guest; therefore your feedback is very important to us. For those reasons, please allow us to express our sincerest apologies in regards to the inconveniences caused. Yours sincerely，

8/10 Good

Robert

Short Break
Room was basic but OK for one person. Had breakfast on second day and it was plenty for me and well cooked. The bar was undergoing refurb but the staff were welcoming and helpful. Bistro was closed during weekdays so had to go out for food. Location excellent for exploring town
Stayed 2 nights in Feb 2022

4/10 Poor

Chris

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
tired - awful bouncy slow lift - key card didn't work - no food available just given list of takeaways (which couldn't deliver to the room or staff deliver to room) just properly shabby. Bed and bathroom was ok.
Stayed 1 night in Feb 2022
Response from Cameron Hatch on May 28, 2022
Dear Chris, Thank you very much for taking the time to share your comments. We regret to read that you did not enjoy your stay with us. At The Station we strive to provide a memorable stay experience for every guest; therefore your feedback is very important to us. For those reasons, please allow us to express our sincerest apologies in regards to the inconveniences caused. Yours sincerely，

8/10 Good

Maria

Business traveler
Liked: Cleanliness, staff & service, room comfort
Being refurbished, lovely new rooms.
This hotel is being reburbed so there is no resturant....I had a newly decorated room, which was lovely. Across from the train station so really convenient and easy to walk into the centre.
Stayed 1 night in Feb 2022
Response from Dawn Archibald on Feb 22, 2022
Dear Maria Thank you for chooosing to stay at the Station Hotel in Dunfries, I am pleased you liked your room & I hope to welcome you back soon Kind Regards Dawn

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly, welcoming and helpful. The room clean, reasonable size, good view, had a functioning TV, wifi etc. Easy access from the rail station, good sound proofing.
Stayed 1 night in Jan 2022
Response from Dawn Archibald on Jan 24, 2022
Dear Edward Thank you for choosing to stay with us at The Station Hotel on your recent visist to Dumfries, I am pleased you enjoyed your stay & I look forward to welcoming you back again Yours sincerely

6/10 Okay

D

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Please update
Hotel is in need of updating beautiful traditional features but decor needs improving
Stayed 1 night in Jan 2022
Response from Dawn on Jan 24, 2022
Dear Guest , Thank you for your comments, We are in the mists of redecorating our Bistro & Loung Bar. I hope tp see you again soon Kind Regards

8/10 Good

Ian

Stayed 3 nights in Oct 2021
Response from Jodie Hatch on Dec 29, 2021
Dear Ian, Thank you for your rating

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff are lovely and food is very good. Common areas very tired. Bathrooms are refreshed and wonderful.
Stayed 3 nights in Dec 2021
Response from Dawn Archibald on Dec 14, 2021
Dear Guest Thank you for choosing to stay with us at The Station Hotel on your recent visit to Dumfries and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. Yours sincerely，

10/10 Excellent

Ian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be booking again
I had a late arrival and an early start, so didn't see much of the Hotel. However I was very happy with my room and food, and all staff were excellent.
Stayed 1 night in Nov 2021
Response from Dawn Archibald on Nov 24, 2021
Dear Ian, Thank you for the great review of The Station Hotel We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

4/10 Poor

Margaret

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021
Response from Dawn on Nov 24, 2021
Thank you for the rating

4/10 Poor

KEVIN

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Twin room booked for one night at very short notice, advertised as last room of this type available. Hotel (with complimentary parking) was easy to find and reception staff were friendly and courteous. Room, en-suite shower room and linen/towels were clean, however the physical condition of the room was in poor repair. The surface mounting box for the power sockets behind the single bedside cabinet was broken, resulting in the socket plate being unattached to the box and the internal wiring open/accessible. The sockets were still operational. The light above the dressing table did not operate, as there was no pull-cord attached. The inner door handle on the room door was not secured, and slipped off the operating bar. The wall and ceiling paper in en-suite shower room was peeling off the walls and the cold water tap could not be shut off fully. The main power socket and door handle issues were reported to reception during check-out. On the plus side, the room and property were well heated and the included breakfast was good with both meat and vegetarian choices.
Stayed 1 night in Oct 2021
Response from Dawn Archibald on Nov 24, 2021
Dear Kevin Thank you for taking the time to share your feedback. While we sincerely wish you had a better experience with us, it is feedback like this that we learn from and use to improve ourselves. We acknowledge your dissatisfaction with various issues and are working with our respective teams to rectify this for future stays. We hope for an opportunity to welcome you back to provide the hotel experience many of our guests have come to trust us for. Yours sincerely，

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021
Response from Dawn on Oct 19, 2021
Dear Pauline, Thank you for the great review of The Station Hotel We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Linda

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend this hotel
Stayed 1 night in Oct 2021
Response from Dawn Archibald on Oct 19, 2021
Dear Linda Thank you for the great review of The Station Hotel, We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel staff could not be faulted in any aspect of our stay. Our complaint was the condition of the bathroom. The shower screen had green mould all along the edges and the area around the taps was black mould. This could easily have been cleaned. We have stayed in this hotel on previous occasions but were disappointed with its condition this time.
Stayed 2 nights in Oct 2021
Response from Dawn Archibald on Oct 19, 2021
Dear Guest Thank you for taking the time to share your feedback. While we sincerely wish you had a better experience with us, it is feedback like this that we learn from and use to improve ourselves. We acknowledge your dissatisfaction with The Bathroom and are working with our respective teams to rectify this for future stays. We hope for an opportunity to welcome you back to provide the hotel experience many of our guests have come to trust us for. Yours sincerely，

4/10 Poor

Howard

Stayed 1 night in Sep 2021

2/10 Terrible

Paul

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Sleep in the car
Shocking, needs a refurbish or knocking down
Stayed 1 night in Sep 2021
Response from Dawn Archibald on Oct 19, 2021
Dear Paul Thank you for taking the time to share your feedback. It is your feedback that we learn from and use to improve how we look after our treasured guests. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short of your expectations. Please be assured that our teams are working hard to address the issues you have highlighted. We hope to have an opportunity to earn back your trust in the very near future. Yours sincerely，

8/10 Good

Andrew

Stayed 1 night in Sep 2021
Response from Dawn Archibald on Oct 19, 2021
Thank you for your rating

6/10 Okay

Pamela

Stayed 1 night in Sep 2021

10/10 Excellent

stephen

Stayed 1 night in Sep 2021
Response from Dawn on Sep 25, 2021
Thank you for your rating

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice position and lovely breakfast.
Nice building and clean room, bed very comfortable. Breakfast was outstanding, you tick all options wanted the night before and service was seamless. Staff very friendly and helpful, food excellent.
Stayed 1 night in Aug 2021
Response from Dawn Archibald on Sep 1, 2021
Dear Ian , Thank you for the great review of The Station Hotel, I am pleased you enjoyed your stay and i look forward to seeing you again yours sincerely

4/10 Poor

J

Disliked: Property conditions & facilities
Not what we expected from Best Western
We were celebrating our special wedding anniversary and booked this hotel only because it had the four poster bedroom. On arrival, the room was not available and we were given an alternative room. Nobody tried to call us beforehand. The room given to us was the executive room, which had a broken office chair and a wobbly table. Not a great experience.
Stayed 1 night in Aug 2021
Response from Dawn Archibald on Sep 1, 2021
Dear J Thank you very much for taking the time to share your comments. We regret to read that you did not enjoy your stay with us. At The Station Hotel, we strive to provide a memorable stay experience for every guest; therefore your feedback is very important to us. For those reasons, please allow us to express our sincerest apologies in regards to the inconveniences caused. Yours sincerely，

6/10 Okay

D

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
It was fine. Hard to call it a “best” western as it was really tired as a hotel, but as a town dumfries has very few hotel options sadly Still adhering to social distancing in their restaurant when it’s no longer required and as a result there were no suitable slots left for breakfast.
Stayed 1 night in Aug 2021
Response from Dawn on Sep 25, 2021
Dear Guest Thank you for your feedback

8/10 Good

David

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2021
Response from Dawn Archibald on Sep 1, 2021
Thanks you for our rating

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
beam me up AScottie
Unfortunately we did not get the chance to stay we opened the door to our exec king size 4 poster bedroom and we found that the room was still stuck in 1960 this room was so outdated we turned and left the building
Stayed 1 night in Aug 2021
Response from Dawn Archibald on Sep 1, 2021
Dear John, Thank you very much for taking the time to share your comments. We regret to read that you did not enjoy your stay with us. At The Station Hotel, we strive to provide a memorable stay experience for every guest; therefore your feedback is very important to us. For those reasons, please allow us to express our sincerest apologies in regards to the inconveniences caused. Yours sincerely，

10/10 Excellent

keith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Dawn Archibald on Sep 1, 2021
Dear Keith Thank you for your rating Yours sincerely

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dumfries Station Hotel
Really nice stay.
Stayed 1 night in Aug 2021
Response from Dawn Archibald on Sep 25, 2021
Dear Alan , Thank you for your comments. I am pleased you enjoyed your stay

10/10 Excellent

Nigel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chain quality, local embellishment, happy staff
Maintains best western standard Nice quiet location, even though it's in centre. Hotel is an impressive building inside and out. The roons were huge, clean and secure. Bathrooms seem to be different sizes, shower only or shower over bath, regardless they were spotless. All staff were professional but had a sense of humour, pleasant and efficient. Breakfast was fresh and delivered to table hot, extra tea and toast? not a problem sorted. recommended hotel and we will be returning
Stayed 1 night in Aug 2021
Response from Dawn Archibald on Aug 23, 2021
Dear Nigel Thank you for the great review of the Station Hotel, I am pleased that you enjoyed your stay and look forward to welcoming you back. yours sincerely

6/10 Okay

andrew

Traveled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness
Tired and not Covid clean
Not Covid compliant! Blood on the wall in our room so that hadn’t been sanitised. Made us more careful with everything, food, drink etc Single room has low ceiling and I wouldn’t use it again! Carpet is still the same, last year it was threadbare, this year is slightly worse.
Stayed 3 nights in Aug 2021
Response from Dawn Archibald on Aug 23, 2021
Dear Andrew, Thank you for taking the time to share your feedback. While we sincerely wish you had a better experience with us, it is feedback like this that we learn from and use to improve ourselves. We acknowledge your dissatisfaction with cleanliness of the Bathroom and after speaking with you on reception I have spoken with our respective teams to rectify this for future stays. We hope for an opportunity to welcome you back to provide the hotel experience many of our guests have come to trust us for. Yours sincerely，

10/10 Excellent

Findlay

Stayed 1 night in Aug 2021

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, room comfort
Great value for money
Far exceeded my expectations. The hotel has so much history in it. True enough this is faded grandeur with threadbare carpets but if you can look beyond that it is a wonderful place to stay.
Stayed 1 night in Aug 2021
Response from Dawn on Aug 19, 2021
Dear Stuart Thank you for the Kind words, I am pleased you enjoyed your stay Kind Regards Dawn Archibald

10/10 Excellent

Laurence

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel
Great room nice hotel and very friendly service. Will definetely be staying here when in area
Stayed 1 night in Aug 2021
Response from Dawn Archibald on Aug 19, 2021
Dear Laurence Thank you for the Great Review of The station Hotel. I am so pleased you enjoyed your stay & I look forward to welcoming you back again soon. Kind Regards

2/10 Terrible

Verified traveler

Had to abandon my trip on the day of arrival but couldn't cancel
Stayed 1 night in Aug 2021
Response from Dawn Archibald on Aug 19, 2021
sorry to hear that

8/10 Good

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, quiet even next to a main road! Nice breakfast, would use again
Stayed 1 night in Aug 2021
Response from Dawn Archibald on Aug 19, 2021
Dear Audrey Thank you for choosing to stay with us at The Station Hotel on your recent trip to Dumfries. I am pleased you enjoyed your stay & look forward to welcoming you back someday Kind Regards

10/10 Excellent

John

Stayed 1 night in Jul 2021
Response from Dawn on Sep 25, 2021
Thank you for your rating

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Dawn Archibald on Jul 25, 2021
Dear John Thank you for our Score

6/10 Okay

Bryan

Liked: Staff & service
Weather was lovely hotel was ok room very dated nothing like the photos
Stayed 2 nights in Jul 2021
Response from Dawn Archibald on Jul 20, 2021
Dear Bryan Thank you for taking the time to share your feedback. While we sincerely wish you had a better experience with us, it is feedback like this that we learn from and use to improve ourselves. we hope for an opportunity to welcome you back to the hotel Yours sincerely， Dawn

8/10 Good

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value traditional station hotel
Very good,comfortable hotel adjacent to the railway station\Free parking at hotel good since much of Dumfies has restricted disc parking.Fine large room with 4-poster bed.Very good hot cooked breakfast.
Stayed 3 nights in Jun 2021
Response from Dawn Archibald on Jul 20, 2021
Dear Paul, Thank you for the great review of The Station Hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Dawn

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Full of old world charm. Very dated decor and basic bathroom, but comfortable, clean and had everything we needed.
Stayed 1 night in Jun 2021
Response from Dawn on Jun 23, 2021
Dear Guest, Thank you for the great review of The Station Hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
It wasn’t worth the money, stained chairs, old furniture. The room looked tired, something you’d expect at your grandmother’s house. While sleeping, one of the staff members entered my room without knocking. I am a light sleeper, so that affected my sleep. The only advantage was the location; it was next to the station. I’d only return if every other hotel were booked.
Stayed 1 night in Jun 2021
Response from Dawn on Jun 23, 2021
Dear Guest, Thank you very much for taking the time to share your comments. We regret to read that you did not enjoy your stay with us. At The Station Hotel we strive to provide a memorable stay experience for every guest; therefore your feedback is very important to us. For those reasons, please allow us to express our sincerest apologies in regards to the inconveniences caused. sincerely

10/10 Excellent

Stuart

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night only
Last minute booking for business - single room Reception: checked in efficiently by very friendly receptionist. Room 40: slightly dated, but I bet it’s a listed building. Extremely clean. Fan, iron, tea, coffee & a shortbread biscuit. Bathroom: overall a reasonable size, very clean, but Shower tiny ! No bath. Dinner : n/a no chef, so restaurant closed, but it’s a short stroll into the centre & lots of recommendations by the receptionist. Bar: sat outside in the garden area. Very nice. Breakfast: efficiently run by a friendly waitress. pre booked food at check in COVID restrictions apply, so no buffet, I had continental choices, coffee and a sausage sandwich. Would stay again : COVID restrictions, but very well looked after by the staff on duty.
Stayed 1 night in Jun 2021
Response from Dawn on Jun 10, 2021
Dear Stuart Thank you for choosing to stay with us at The Station Hotel on your recent visit to Dumfries and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. At The Station Hotel we strive to provide superior levels of service to our guests and our team will be glad to know we made your time with us so memorable! Yours sincerely，

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from the reception staff. Lovely clean room.
Stayed 1 night in May 2021
Response from Dawn on Jun 1, 2021
Thank you for the great review of the Station Hotel. We are glad that you enjoyed your stay and hope to see you again very soon