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Rating 10 - Excellent. 282 out of 574 reviews" "
10 - Excellent
282
Rating 8 - Good. 197 out of 574 reviews" "
8 - Good
197
Rating 6 - Okay. 54 out of 574 reviews" "
6 - Okay
54
Rating 4 - Poor. 28 out of 574 reviews" "
4 - Poor
28
Rating 2 - Terrible. 13 out of 574 reviews" "
2 - Terrible
13
8.8/10
Cleanliness
8.8/10
Staff & service
8.4/10
Amenities
8.4/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
10/10 Excellent
Devika
Mar 16, 2024
It’s right off the highway so it seems like a lot of homeless people are loitering around.
Front desk staffer, Misa, was the best ... helped me connect to Wi-Fi and personally came to our rescue in using the very user-UNFRIENDLY remote.
Janet
Stayed 1 night in Mar 2024
Response from Ashley H. on Mar 28, 2024
Thank you the kind review! We are lucky to have Misa on our team. We look forward to seeing you again the next time your travels bring you back to the Dumfries/Quantico area.
10/10 Excellent
Robert
Jan 31, 2024
The check in made me feel right at home
Robert
Stayed 1 night in Jan 2024
Response from Heather on Mar 28, 2024
We appreciate your business, and we hope to see you again soon!
As always the staff was super friendly and helpful. The property is starting to show some age (carpet stains, slightly worn furniture). But, access to I-95, restaurants, shopping, etc is a big big plus.
Service staff was excellent. Location was convenient.
Breakfast was excellent. However, paper plates were extremely thin. Toilet paper was extremely thin.
John
Stayed 2 nights in Nov 2023
Response from Will on Nov 22, 2023
Thanks for being our guest!
10/10 Excellent
David
Nov 12, 2023
David
Stayed 1 night in Nov 2023
Response from Ashley on Nov 13, 2023
Thanks so much for rating us 10/10! We are delighted that you enjoyed your stay!
Thank you for taking the time to leave a rating. We value your patronage and certainly want to know if you are dissatisfied in any way. Please accept our sincere apologies. We strive for perfection in all of our hotel rooms as well as the service provided by staff. The comfort of our guests is a top priority. We value your feedback and hope that you will continue to stay with Choice Hotels for quality accommodations and services in the future.
10/10 Excellent
Frank
Nov 7, 2023
Frank
Stayed 1 night in Nov 2023
Response from Rachel on Nov 13, 2023
Thanks so much for rating us 10/10! We appreciate your business..
I lost my money due to the poor service of the girl in the lobby but I will not stay like this, I will file a complaint because this cannot be
Francisco
Stayed 1 night in Oct 2023
Response from Rachel on Nov 1, 2023
I am sorry to hear that you were not satisfied with your experience. Unfortunately, check in is not until 3pm. We cannot guarantee an early check in especially when you are trying to check in before our check out time of 12 noon. We had a large group staying with us and we had no clean rooms. To avoid this situation in the future, I would not book a prepaid, non-refundable reservation if you are trying to check in to a hotel early without notifying the hotel of your requests. Again, we apologize that we were unable to assist you and wish you safe travels in the future.
10/10 Excellent
Heather
Oct 21, 2023
Liked: Property conditions & facilities
Staff was friendly and it was clean even though it was older.
Heather
Stayed 3 nights in Oct 2023
Response from Rachel on Oct 22, 2023
Thank you for rating us 5/5. We appreciate you! We hope to see you again.
Location is both good and bad! Good in being not far off the interstate but a little hard to find with poor signage plus businesses in front of it are run down; TV - terrible (pix distorted or poor quality); Cleanliness not bad but there was a dirty spill on the carpet that needs attention; Room Appearance - large but filled with old furniture that's dated plus phone very dated; Hotel gives the appearance of catering to construction workers vs. to families and vacationers. I doubt I would return! Front Desk Personnel and Food Preparer were very friendly!
Henry
Stayed 2 nights in Aug 2023
Response from Rachel on Aug 23, 2023
Thank you so much for choosing to stay with us. We greatly appreciate your feedback. We do have a few wonderful, very polite, construction workers that have been with us for many months as they are working on a large project with the county. However, we also get many military personnel and their families that stay with us being that we are so close to Quantico Marine Corps Base. We are happy to assist all with their lodging needs!
The breakfast was spectacular. The food was super fresh. Nice assortment of breakfast items. Also, the desk staff were really pleasant and helpful....especially a young lady Misa who was most eager to assist us.
Nancy
Stayed 3 nights in Aug 2023
Response from Ashley on Aug 18, 2023
Thank you so much! We agree, Misa is an asset to our hotel and we would be lost without her! We are so glad you enjoyed your visit and had such a positive experience. Please come back and see us again!
8/10 Good
Vincent
Aug 16, 2023
Vincent
Stayed 1 night in Aug 2023
Response from Heather on Aug 23, 2023
Thank you for your business!
4/10 Poor
Denise
Traveled with family and small children
Aug 12, 2023
Disliked: Staff & service, amenities
was told at the property that I was checking out early and they weren’t able to issue a refund for my second night but not to worry! i could call expedia and they would handle it! I did and they were helpful said they just had to wait for the manager and i coukd see a refund in 2-3 days: got a follow up email from expedia today apologizing saying the hotel won’t honor it and won’t be refunding me: i woukd have just stayed the night if i had to pay regardless! i’m upset i was told twice it wouldn’t be a problem just for them to keep the momey
It is disappointing to see that your experience was anything less than exceptional during your recent visit! This is certainly not the impression or experience that we aim to provide our guests. Management has been made aware of your concerns in regards to the level of service cleanliness that you were provided so that appropriate action may be taken to make improvements. Thank you for sharing your concerns with us
Our stay here was excellent. We were greeted with smiles and great personalities from the staff. The rooms were extremely clean. This is particularly important, being that I have a hard time staying in hotels (this is due to my OCD).
Anything we needed was quickly provided. The continental breakfast was delicious. I highly recommend this hotel. If I'm in the area again, I will definitely look this hotel up first.
Pamela L
Stayed 5 nights in Jul 2023
Response from Ashley on Aug 8, 2023
Thank you so much for sharing your experience. We are delighted you enjoyed your visit and we do hope to see you again in the near future!
Thank you for taking the time to give us your feedback following your recent stay with us. I regret that we failed to deliver the level of service and hospitality we are known for. I do hope you will consider a return visit to give us the opportunity to make your stay more enjoyable. We appreciate your business and thank you again.
It's was such a great experience we re booked at spot for August.
Tiffiny
Stayed 1 night in Jul 2023
Response from Ashley on Jul 19, 2023
Awesome! We look forward to seeing you again in August! : )
6/10 Okay
Laura
Traveled with partner
Jul 1, 2023
Liked: Staff & service
Very simple, no frills economy hotel. Our part of the hotel was very quiet. We were not aware that the rooms are not serviced every day.
Overall the building could use a good cleaning and updating
The staff was ver nice
Laura
Stayed 3 nights in Jun 2023
Response from Heather on Aug 8, 2023
Thank you for taking the time to share your feedback from your most recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention.
We wanted to visit the Marines' museun at Quantico and this hotel had good reviews. It is very clean (only windows had previous guest's handprints on it). Breakfast was ok. We used the jacuzzi and pool but couldnt stay longer because the area was very hot, I think to compensate for the cold water in the pool. I liked that there were options to eat around the hotel. I will probably go back as we travel frequently to tgat atea.
maristela
Stayed 1 night in Jun 2023
Response from Misa on Jul 7, 2023
Thanks so much for being our guest! We look forward to seeing you the next time you visit the area!
It was quiet, close to the lake a d close to dining options. The room was clean abd staff was friendly. My only complaint was the bed was hard as a rock.
Had a late arrival and early morning departure so only a short stay. Room was convenient on 1st floor and comfortable. Hot buffet breakfast in morning.