Ratings based on 306 Verified Reviews

4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Ireland

Good WiFi close to Motorway 30 min from Glasgow

Posted Nov 17, 2017
Pros: WiFi, proximity to Glasgow.
Cons: Seats in the bar area were stained, so could do with cleaning/replacing.
Location: Golf course on site and Glasgow city centre is <30 min away. (Off peak travel time)
Out of Glasgow but good for access to the city and eastwards. Advertising upgraded WiFi and this evident in the connectivity and speed of the network. Very friendly and helpful staff throughout the hotel and leisure facilities.
Comment from Hotel Management
Nov 18, 2017 by Jackie, Hotel Management
Dear JB Thank you for taking the time to pass on your lovely feedback, I am pleased to hear that you've had such a lovely visit & that you found the hotel so accessible. My team will be thrilled to hear they've looked after you so well. I hope that we can welcome you back to the hotel again soon. Kind regards Jackie Hudson Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Quality conference hotel

Posted Oct 23, 2017
Cons: Bed a bit hard
Attentive and pleasant staff, clean and comfortable easy to find
Comment from Hotel Management
Oct 29, 2017 by Jackie, Hotel Management
Thank you for your lovely feedback, I am pleased to hear that my team have looked after you well and that you have enjoyed your break. We'd love to welcome you back to the hotel again in future, please don't be a stranger! Kind regards Jackie Hudson Operations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from North Lanarkshire, Scotland.

Lovely hotel

Posted Aug 29, 2017
Great staff, lovely room, excellent spa, excellent food. One small letdown is the breakfast, which wasn't the best.
Comment from Hotel Management
Sep 2, 2017 by Jackie, Hotel Management
Dear Lyn Thank you for taking the time to pass on your comments, I am pleased to hear that you enjoyed the facilities and food, & that my team looked after you well. I am sorry that the breakfast did not match the same high levels, this is being addressed urgently and I hope that you will see the improvements on your next visit. Kind regards Jackie Hudson Operations Manager
4 out of 5
by Elaine

Overnight

Posted Aug 28, 2017 on Hotels
Ok for 1 night , bedroom furniture needs updating rather tired for a superior room.
Comment from Hotel Management
Sep 2, 2017
Dear Elaine Thank you for taking the time to pass on your feedback. We are hoping to have some investment into our rooms in the near future, I am sorry that you have not enjoyed your break as much as we would like. I hope that we can still welcome you back to the hotel in the future. Kind regards Jackie Hudson Operations Manager
4 out of 5
by Walter

Overnight stay

Posted Aug 12, 2017 on Hotels
Nice hotel good food but bit expensive especially coffee
Comment from Hotel Management
Aug 14, 2017
Dear Walter Many thanks for your lovely 4* review, although I'm sorry that you found the food slightly expensive. We do have 2 restaurants in the hotel, in order to offer more flexible pricing and a large variety of dishes, but will certainly take the feedback on board. I hope that we can still welcome you back to the hotel in the future. Kind regards Jackie Hudson Operations Manager
4 out of 5
by Anthony

Posted Aug 4, 2017 on Hotels
Comment from Hotel Management
Aug 12, 2017
Dear Anthony Many thanks for your lovely 4* review, I am delighted that you enjoyed your visit to the hotel. Don't be a stranger, I hope we can welcome you back again soon. Kind regards Jackie Hudson Operations Manager
5 out of 5
by A verified traveler

Great Hotel, Great Location, Great Staff.

Posted Aug 2, 2017 on Hotels
Lovely hotel in a fantastic location - easy to find, just off the motorway but seems like it's a million miles from the motorway in terms of surroundings. Great views from all sides of the hotel. Clean, tidy and great staff. Very polite and go out of their way to help any way they can from the reception staff all the way to the cleaners. Couldn't fault it in any way.
Comment from Hotel Management
Aug 4, 2017
Thank you so much for your fantastic feedback, I am absolutely delighted that you have enjoyed your visit to the hotel, and particularly that my team have looked after you so well. I am so proud of the team we have here, and we look forward to welcoming you back to look after you again in the future! Kind regards Jackie Hudson Operations Manager
4 out of 5
by JM AINSLIE

Posted Jul 23, 2017 on Hotels
Comment from Hotel Management
Aug 4, 2017
Thank you so much for your lovely 4* review, I am delighted that you enjoyed your visit to the hotel and hope that we can welcome you back again soon. Kind regards Jackie Hudson Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Busy hotel but would stay again

Posted Jul 19, 2017
Pros: Gym and pool facilities. Good-sized rooms and immaculate bathroom
Cons: Quality of food - breakfast had variety but maybe wasn't freshest produce. Meals from bar were ok, but prices were little steep given what we got.
Location: Good location for Edinburgh/Glasgow, Kelpies, Falkirk Wheel, Callander House etc.
Lovely hotel with wonderful views of local area. Good location, handy for nearby tourist attractions. Staff were all polite, helpful and friendly. Breakfast was ok and had plenty of choice.
Comment from Hotel Management
Jul 22, 2017 by Jackie, Hotel Management
Thank you for taking the time to pass on your feedback, I am delighted that you have enjoyed the rooms & leisure facilities, and that you found the hotel so easily accessible. I am particularly pleased to hear that my team have looked after you so well, we really do pride ourselves on our Scottish hospitality! I am sorry that you felt some of the food was not the best, and this is certainly something we will address with our kitchen team. I hope that it won't be too long before we can welcome you back again. Kind regards Jackie Hudson Operations Manager
5 out of 5
by steven

Posted Jul 4, 2017 on Hotels
Lovely Hotel, very comfortable, breakfast and service first class, reception staff friendly and helpful, beautiful scenic outlook.
Comment from Hotel Management
Jul 6, 2017
Dear Steven Thank you for taking the time to pass on your lovely comments, I am delighted that you have enjoyed your visit. It is fantastic to hear such lovely feedback, particularly on our team, they really are a fantastic team to have! I hope it won't be too long before we can welcome you back again. Kind regards Jackie Hudson Operations Manager