We arrived late. The hotel said it was full. They explained that they had declined the Expedia reservation when made. No one contacted me. This was all made worse having stayed up all night due to flight issues and having to find accommodations unexpectedly on the morning of my Mother's funeral. Not impressed with Hotel or Expedia.
Comment from Hotel Management
Jan 17, 2017 by Bonnie Park, Hotel Management
We share our condolences for your mother and we are so sorry that you had such a challenging time finding a room. We are extremely sorry for the lack of communication that caused such an unusual and unfortunate mishap and we will be working on looking into proper communications when a situation like this happens. An apology probably will not be enough for a situation like this that has already happened, but we want you to know that because of the time you took to write us feedback, we are going to take all efforts to make sure this never happens again in the future. We want to thank you for writing to us and providing for us this kind of feedback, and again thank you for having chosen us as a hotel when you first booked. We hope that you will give us another chance to serve you and your family in the near future.