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Reviews of SureStay Hotel by Best Western Duncan

3 out of 5
SureStay Hotel by Best Western Duncan
3929 N Highway 81, Duncan, OK

Reviews

8.2

Very Good

Rating 10 - Excellent. 109 out of 253 reviews" "
Rating 8 - Good. 86 out of 253 reviews" "
Rating 6 - Okay. 32 out of 253 reviews" "
Rating 4 - Poor. 15 out of 253 reviews" "
Rating 2 - Terrible. 11 out of 253 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Stanislav

Business traveler
Liked: Cleanliness, staff & service
Expensive for this condition
Stayed 1 night in Mar 2024

8/10 Good

Leland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was mediocre
Stayed 1 night in Mar 2024

10/10 Excellent

Suzan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay; great customer service!!
Stayed 2 nights in Jan 2024
Response from Donna on Feb 15, 2024
Thank you for your great feedback. I will share this with the staff as it always puts a smile on their faces. Stay well and we'll see you on your next visit to Duncan.

4/10 Poor

Morgan

Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Donna on Nov 25, 2023
Thank you for your response. I would value the opportunity to exceed your expectations if you give us another chance as well as find out what we could have done or do to make your stay more comfortable. Please feel free to call me anytime at the hotel.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Donna on Nov 25, 2023
Thank you for your posting. We hope to see you on your next trip to Duncan and we will strive for all 10's and make your stay more comfortable.

10/10 Excellent

Crysta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Duncan, OK
Nice quiet area
Stayed 1 night in Oct 2023
Response from Donna on Nov 25, 2023
Thank you for your review. We love all 10's.

10/10 Excellent

Amy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was extremely clean. It's quiet and safe and their breakfast starts at 5a which is super helpful for traveling workers!!
Stayed 2 nights in Oct 2023
Response from Donna on Nov 25, 2023
Thank you for taking the time to post your review. I will pass this on to the staff. They always appreciate their hard work being recognized.

10/10 Excellent

Halyna

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Oct 2023
Response from Donna on Oct 12, 2023
Thank you for your feedback. We appreciate your business.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Donna on Oct 12, 2023
Thank you for your rating. We appreciate your business.

2/10 Terrible

Lauren

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Bed was hard:towels hard; 😭 not what I was wanting to stay in for my stay. The reviews mislead me
Stayed 2 nights in Aug 2023
Response from Donna on Sep 10, 2023
Lauren, I'm sorry your stay did not meet your expectations. We will be replacing all of our mattress in the near future. I hope you may consider giving us another chance to exceed your expectations.

10/10 Excellent

Delisa

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Donna on Oct 12, 2023
Thank you for your rating. We're glad you had a good stay.

10/10 Excellent

Julie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Donna on Oct 12, 2023
Thank you for your rating. It was a pleasure to have you at the hotel. Stay well.

10/10 Excellent

Donnita, Lancaster

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This stay was nice. The property was clean. All of the staff members were friendly and kind. It was conveniently located. I would definitely stay here again.
Stayed 1 night in Aug 2023

8/10 Good

Tonya

Stayed 2 nights in Jul 2023

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay.
Clean updated hotel that we have stayed at three previous times. We stay there the night before an annual bicycle ride. Breakfast was lacking in variety and quality. Hotel is quiet and clean with recent updates in fixtures etc. I will stay there next year for bicycle ride.
Stayed 1 night in Jul 2023
Response from Donna on Aug 8, 2023
Thank you for your feedback. I hope to see you on your next visit to Duncan.

8/10 Good

PHILIP, Norman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no comment
Stayed 1 night in Jul 2023

6/10 Okay

Richard

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
No one was at the front desk when I arrived nor when I went to check out!
Stayed 2 nights in Jul 2023

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and friendly customer service. Clean room. Affordable. Highly recommend.
Stayed 2 nights in Jul 2023

10/10 Excellent

Jeffrey

Stayed 1 night in Jul 2023

8/10 Good

Curis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Entrance door near room
Stayed 1 night in Jul 2023

10/10 Excellent

Kevin

Stayed 1 night in Jul 2023

10/10 Excellent

Kirsten, Merced

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking wasn’t great overly full
Stayed 1 night in Jun 2023

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and my room was clean to my expectations.
Stayed 2 nights in May 2023
Response from Donna on May 31, 2023
Thank you for your feedback. It was a pleasure to have you with us.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
There was a terrible smell in the room. Don't know what it was. Also bugs on the hall floors. Breakfast was disappointing compared to other Best Western stays.
Stayed 1 night in May 2023

4/10 Poor

Charlie

Disliked: Cleanliness, property conditions & facilities
The room smelled bad! It just had an unclean feel about it. No elevator. My wife and I are both in our 70's and had to carry our luggage up the stairs to the second floor. Our kids live in that area and when we visit them we stay in motels, but will never stay in this place again!
Stayed 1 night in May 2023
Response from Donna on May 31, 2023
I'm sorry you had a difficult stay with us. We were already sold out of ground floor rooms when your reservation came in the day before your stay. We were unaware that you required a ground-floor room or we would most certainly have tried to accommodate your needs. Also, we use commercial cleaning products to sanitize our rooms; sometimes the smell can be a bit strong. If you might consider giving us another chance to show you our hospitality, please contact me directly and I will make sure your stay is as pleasant as possible.

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean and very nice employees. I would stay there again
Stayed 5 nights in May 2023
Response from Donna on May 31, 2023
Thank you for your kind words, I will share this with the staff.

8/10 Good

Sherri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a nice place to stay … sorry to say no elevator with luggage or adjoining rooms .. but enjoyed our stay and the waffles
Stayed 1 night in Apr 2023
Response from Donna on May 30, 2023
Thank you for taking the time for your review. I'm sorry that your rooms had to be on different floors. We do have a set of adjoining rooms but they were occupied as we were completely sold out the night you arrived. If ground floor rooms are required or other accommodations are necessary, it is always best to speak with or book the rooms directly with the hotel so we know what your needs are and can accommodate your party. We hope to see you on your next trip to Duncan and I have made a note on your profile for ground floor rooms.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Donna on May 31, 2023
Thank you for your feedback. I'm glad we made your stay a 10. That is what makes our day. Stay well.

8/10 Good

Loy Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Donna on May 31, 2023
Thank you for your rating. We hope to see you on your next visit to Duncan.

10/10 Excellent

Sharon

Stayed 1 night in Apr 2023
Response from Donna on May 31, 2023
Thank you for your rating. 5 out of 5, just like a 10 makes our day because we made our guests happy.

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prompt check in
Stayed 1 night in Mar 2023

10/10 Excellent

jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Reception was great the lady was so nice
Stayed 1 night in Mar 2023

10/10 Excellent

Julie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was a easy process even though we needed to rent one extra room. Rooms were clean, comfortable and the coffee was good.
Stayed 1 night in Jan 2023

10/10 Excellent

PATRICIA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Front Desk Staff, Clean Rooms, Comfortable Beds
Stayed 1 night in Feb 2023

8/10 Good

Eugene

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

MARLENA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We arrived at 3:00 am and was greeted with excellent customer service and satisfaction!
Stayed 1 night in Dec 2022
Response from Donna on Jan 11, 2023
Thank you for your great feedback. I will pass this on to the staff.

10/10 Excellent

Mona

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Donna with the property management team was extremely helpful and courteous.
Response from Donna on Nov 29, 2022
Thank you for taking the time for your review. We’re glad that you had a good stay, and we hope to see you again in the near future.

6/10 Okay

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older property with dark carpet in lobby and on steps to my second floor room and in the room. Dark dated decor. Room was clean and there was a coffee maker, mini-fridge, and large tv. Beds were firm. Sheets were soft. No closet, there was a clothes rack on the wall next to the outside bed, as well as an ironing board and iron there too. Thus, overall ambience of the room was not great. The front staff and manager were excellent. Breakfast was ok, Coffee was served in styrofoam cups, (not eco friendly) although there were paper cups in the rooms (but no tops for those cups.) We declined room cleaning for our 2 night stay. Bathroom had a dated tub but a new toilet and a sink that was very low (handicapped height). Overall satisfactory for our short stay for a funeral.
Stayed 2 nights in Sep 2022

8/10 Good

Brenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean but beds were not very soft
Stayed 1 night in Sep 2022

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two night getaway
Great stay. The hotel has been spruced up since our last visit. We were very pleased.
Stayed 2 nights in Sep 2022

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff clean room room was cool enough hot shower
Stayed 1 night in Aug 2022
Response from Donna on Aug 22, 2022
Thank you for your feedback. I'm glad you had a great stay with us and hope to see you during your next trip to Duncan.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and the property was well-kept. Hotel employees was very professional and helpful.
Stayed 2 nights in Aug 2022
Response from Donna on Aug 22, 2022
Thank you for your review. I will pass this on to the staff. They will appreciate that their work is noticed. Stay well.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Hotel was clean and AC worked well but the beds were like putting a sheet on a piece of plywood. Definitely not a comfortable stay.
Stayed 2 nights in Jul 2022

10/10 Excellent

Janice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Front desk lady was great
Stayed 1 night in Jun 2022
Response from Donna on Jul 13, 2022
Thank you for your feedback. I hope to see you on your next trip to Duncan. Stay well.

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grateful Surprise!
It was so refreshing to check-in to a small community hotel and to experience all the services and excellence in attitude which often is only extended to Guests in more expensive venues. Thank you to Donna and the staff for making this a charming and enjoyable stay!
Stayed 1 night in May 2022
Response from Donna on Jun 24, 2022
Thank you so much for your kind words and great review. We hope to see you on your next trip to Duncan.

2/10 Terrible

Patricia

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service
Only double beds available and mattress leans to one side. Cramped room. Smelly. Rude front desk.
Stayed 1 night in Apr 2022

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
frequent traveler
for the money it was just fine.
Stayed 3 nights in Apr 2022