Won't be back
Posted Jun 14, 2016 on Hotels
We loved the location. The rooms were spotless. However, we were placed directly across the hall from an industrial laundry room and I had to call the first night at ten to ask what the extremely loud noise was that was preventing all of us from sleeping. By the second day it had become completely unbearable, and when I requested a room change I was told o could downgrade for free or pay for an upgrade. The woman who was shift manager that day was very rude to us and to staff. We heard staff complaining about her. We were eventually given a new room, and the staff that showed it to us told us that the room we were in always elicits complaints. It was so loud I cannot believe they even rent it out. It was awful to travel so far, and to pay a fair price to be put in such a loud room without warning or apology. The kitchens also lacked basics like kettles and dishwashers, and the pots and utensils were scratched and also broken. Even the executive suite had a basic bathroom so small the door hit the toilet. Other staff were amazing, the location was gorgeous. But we won't be returning. It was absolutely unacceptable to put any guests in that room knowing full well everyone complains. No one would want to listen to that noise. It's terrible business.