Ratings based on 75 Verified Reviews

3.5 out of 5
71% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay

Posted Nov 23, 2017
I was only staying the night for a 2 day course. Stayed in the suite which was overly spacious with a full functioning kitchen. It was perfect! Staff was incredible. My room was booked but under a different name (my fault) they could not find my reservation so a comodated me and atvthe Expedia price. They went above and beyond.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 29, 2017
Cons: Need renovations, especially the bathroom.
Staffs are friendly. Although the room is clean, the bathroom is in need of a renovation.
Comment from Hotel Management
Sep 8, 2017 by Catherine K, Hotel Management
Thank you for taking the time to review your recent stay, we are happy to hear you found the staff friendly and room clean. We have recently completed many renovations and updates around the property and to the guest rooms. We appreciate your feedback regarding the bathrooms and will keep this in mind for our next renovation.
3 out of 5
by A verified traveler from sherwood park ab

Smelly

Posted Aug 24, 2017
It had a musty smell when we came in that never went away. It felt damp in there. Everything was very dated. We actually stayed there for 2 nights, one being right after our wedding. It is not luxury If that is what you're looking for. The shower is difficult to use but there is a note about it around the corner no where near where it needs to be. The baths jets did not work and the plug did not work either. However, we did not feel unsafe and it was not the worst thing I've ever seen. The room we stayed in was very large as well. So if push came to shove we would stay again but not by choice ahaha ! Hope this helps !
3 out of 5
by Harold

Posted Aug 22, 2017 on Hotels
Comment from Hotel Management
Sep 8, 2017 by Catherine K, Hotel Management
Thank you Harold for providing feedback from your recent stay. We hope to have the opportunity to welcome you back soon!
4 out of 5
by Michelle

Very clean

Posted Aug 21, 2017 on Hotels
We stayed in a suite and it was a little odd because the only bathroom was through the room for the kids (the one room with the bunk beds). Just an odd layout I guess
Comment from Hotel Management
Sep 17, 2017 by Catherine K, Hotel Management
Thank you for taking the time to provide feedback from your recent stay. The layout of the Family Suites can seem a little odd but usually works well for families with the main bed near the entrance of the room and the bunk beds tucked in a separate bedroom towards the back. We appreciate you mentioning that you found the Hotel to be very clean as our Housekeeping team works hard to ensure this. We hope to have the opportunity to welcome you back on your next visit to the Cowichan Valley!
4 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix

Clean rooms and a good restaurant

Posted Aug 18, 2017
Pros: Location was easy to find and located close to the river.
Our stay in Duncan was a short one, but the room was good and the breakfast in the morning was super yummy! I had the huevos rancheros which was good, but my husband's crab cake benedict was fabulous!
Comment from Hotel Management
Sep 9, 2017 by Catherine K, Hotel Management
Thank you for taking your time to give us your feedback and the 4 out of 5 rating. We are happy that our location worked well for you and that you found us easy to find. The Old Fork restaurant sure does serve up a delicious breakfast; we're glad you had a chance to enjoy!
4 out of 5
by Steve

Posted Aug 13, 2017 on Hotels
Comment from Hotel Management
Sep 8, 2017 by Catherine K, Hotel Management
Thank you Steve for providing feedback from your recent stay. We hope to have the opportunity to welcome you back soon!
4 out of 5
by Larry

Clean with a separate room for the kids.

Posted Aug 12, 2017 on Hotels
The room had a separate room with bunk beds for our kids. It was great to have a distrinct space for team so they could go to bed before us. The hotel was clean. There is no swimming pool.
Comment from Hotel Management
Sep 8, 2017 by Catherine K, Hotel Management
Thank you for the positive feedback! We are happy to hear that the Family Suite worked well for you having a separate room with bunk beds for the kids. We appreciate you mentioning that you found the Hotel to be clean as our Housekeeping team work hard to ensure this. We hope to have the opportunity to welcome you back on your next visit to the Cowichan Valley!
5 out of 5
by Jean

Posted Jul 18, 2017 on Hotels
Comment from Hotel Management
Jul 30, 2017 by Catherine K, Hotel Management
Thank you for the 5 star review, we are happy to hear you enjoyed your stay!
4 out of 5
Recommended
for Everyone
by A verified traveler

Good room, great price

Posted Jul 7, 2017
Comfortable beds and a good place to stay with kids. The bunk beds are a wonderful option and I wish more hotels would offer rooms with them.
Comment from Hotel Management
Jul 30, 2017 by Catherine K, Hotel Management
Thank you for the positive feedback! We are happy to hear that you and the kids enjoyed your stay and the bunk beds! We hope to see you again soon!