Nice hotel-not so nice Visa block
Posted Sep 18, 2016
Overall, the experience at this hotel was very positive, with one exception: Upon check-in they put a $200 block on my Visa card. This was an obvious attempt on their part to encourage me to use their restaurant and bar facilities. The bar was pleasant and the worker there went out of his way to make us feel comfortable. When asked about the different types of beer available, he poured us small glasses of several types so we could taste it.
The staff at the dining room was very nice too. However, the food was overpriced, as expected from a hotel. Paying $15 for a sandwich or an omelet was the normal there.
But since the hotel was centrally located, there were other dining options nearby that provided superior dining possibilities. I was actually disappointed that they did not include breakfast at the price they charged us for a room rental. But like I said above they were encouraging us to use their facilities.
Comment from Hotel Management
Dec 15, 2016 by S Leclerc, Hotel Management
Thank you for your response and taking the time to express your opinion. At times we are left to explain our business practices, so I am more than happy to clarify some questions you may have.
Hotels around the world are taking credit card payments or securing cash damage deposits from their guests as a measure of insurance in case of occurrences in which the guest should be charged (ie. someone steals a lamp or breaks the mirror). This is done automatically in some cases and is not communicated to the guest upon arrival, but a pre-authorization is still taken. We feel it is the right of the customer to be aware of this, so we are upfront about it and it is standard practice in our industry. It works the same as putting gas in your car and the card is pre-authorized for a maximum amount before knowing what the total is going to be. The “$200 block” that you speak of, is no different. In no way do we want to ‘trick’ you into eating at our establishments as you eluded, as our restaurant and bar are local favorites and speak for themselves in quality and value.
I'm happy to hear you enjoyed great service in our pub and must share that our omeletes and sandwiches range from $11 - $13 and are very popular with our local community. We are proud to offer local beers and are glad you were able to sample some before making your selection.
Next time you come to town feel free to ask about our Bed & Breakfast package which is a great value package including a hot breakfast of your choice from the restaurant.
I am sorry that you feel deceived in any way, but I assure you we are upfront and honest about our practices and work very hard to be fair and offer a great value to our guests.