Suite, 1 Queen Bed, Non Smoking, Hot Tub | Desk, blackout drapes, iron/ironing board, free WiFi

Reviews of Super 8 by Wyndham Duncan

2 out of 5
Super 8 by Wyndham Duncan
5325 Trans Canada Hwy, Duncan, BC

Reviews

6.6
Rating 10 - Excellent. 88 out of 551 reviews" "
Rating 8 - Good. 192 out of 551 reviews" "
Rating 6 - Okay. 129 out of 551 reviews" "
Rating 4 - Poor. 80 out of 551 reviews" "
Rating 2 - Terrible. 62 out of 551 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

Jeanne

Traveled with family
Liked: Cleanliness
Good for one night stay. Hotel is old but the room was clean. Breakfast included meant cereal and yogurt.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 23, 2024
Thank you for your feedback! We will be undergoing a renovation soon and hope to show off the improvements when you return.

8/10 Good

Christopher

Traveled with family
Liked: Staff & service
Disliked: Amenities
Good for what we needed it to be. Staff were incredibly friendly!
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 9, 2024
Thank you for your feedback! We enjoyed having you here and look forward to seeing you again.

2/10 Terrible

Simardeep

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we check-in, front desk lady asked me to sign where you are responsible for your own vehicle even if its parked in their hotel premises. I never seen that anywhere before. There is no elevator and very dirty rooms and corridors.
Stayed 1 night in Mar 2024
Response from Guest Services on Apr 5, 2024
Thank you for your feedback! We have cameras all around the building for security, but we cannot accept liability for what happens to someone's vehicle in an open parking lot which is fairly standard for any business. We will be undergoing renovations soon and will be adding an elevator at that time. If there is ever an issue with the cleanliness of the rooms or hotel we would hope you would immediately bring that to the attention of the front desk so that it can be immediately remedied. We strive to make cleanliness of the rooms a top priority, and rarely have any issues with that.

10/10 Excellent

Efren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you so much for your hospitallity we really like the place and we are happy to stay in your hotel, thanks one more time. Efren bat
Stayed 2 nights in Mar 2024
Response from Guest Services on Apr 2, 2024
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to seeing you again.

6/10 Okay

Mike

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
Staff were friendly, allows pets, beds were clean. People above us were up till 2 am but air conditioner helped to drown out noise. Every 5 minutes toilet would run and cause noise.
Stayed 1 night in Mar 2024
Response from Guest Services on Apr 2, 2024
Thank you for your feedback! We will look into the issue with the toilet. In addition, we do have someone at the front desk all night, so if you ever do experience excessive noise from other guests, if you let us know we can deal with it immediately.

8/10 Good

Carole

Traveled with partner
Liked: Cleanliness, staff & service
The bathroom was spotless-staff were very helpful Surrounding area was sort of dumpy
Stayed 2 nights in Mar 2024
Response from Guest Services on Apr 2, 2024
Thank you for your feedback! We will be getting a renovation soon that should address the exterior of the hotel and we look forward to showing it off to you.

4/10 Poor

Simone

Liked: Staff & service
Disliked: Property conditions & facilities
The room itself was spacious and the bedding clean. But the building exterior looks decrepit and the front door didn’t seem to lock…safety is not good. And no elevator so we had to carry heavy luggage upstairs. Really lovely front desk staff!
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 31, 2024
Thank you for your feedback! We will be undergoing renovations soon to update the building and parking lot as well as adding an elevator. Although the side door is open at nighttime to allow guests access in and out of the hotel, every other door is locked and you cannot get into the main part of the hotel without a keycard. We also have cameras all around the building as well as someone at the front desk all night to monitor access to the hotel. Hopefully this addresses your concerns and we look forward to seeing you again.

4/10 Poor

Michael

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Central located.But very old and noisy.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 28, 2024
Thank you for your feedback! We will be undergoing renovations to update the hotel and noise abatement is part of the plan. We look forward to showing it off to you in the future.

6/10 Okay

Carol

Business traveler, Traveled with family
Disliked: Property conditions & facilities
The property ‘has seen better days’, restaurant is shuttered—vacant hole where the sign used to be. Room was clean, adequate, lady at front desk was cordial.
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 28, 2024
Thank you for your feedback! We will be undergoing renovations soon and the restaurant side will be completely redone and reopened with brand new rooms. We look forward to showing it off to you in the future.

4/10 Poor

Sandra

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk ladies were nice but the place was infested with ants in some rooms and they moved us to an upgrade but it was crazy dirty in every way possible and the sinks don’t drain. Because we booked on Expedia they couldn’t give a refund or a discount, not sure if they were just lying but we were pretty much stuck here u less we wanted to double pay. Do not book Expedia for this u less you want to overpay for a very very bad and dirty hotel. Also there is no breakfast, just a few granola bars and fruit cups. Save ur money and go elsewhere. The hallways smelled like puke and needed a sweep, the chairs and carpet was stained, really suspicious individuals around the area lingering outside. I’m just happy we’re not dead.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 28, 2024
Thank you for your feedback! We are sorry that you had a negative experience. We would have liked to be able to do more for you, and would have done so if some of these concerns could have been raised with us at the time. Unfortunately, there is not much we can do about insects coming into the rooms from outside except for dealing with it as it happens. We do pride ourselves on cleanliness, and wish you would have brought those concerns about the cleanliness of the hotel to our attention at the time so we could have remedied them. We do have a continental breakfast with cold cereal, yogurt, cereal bars, fruit cups, juice, coffee and tea, and if this is not satisfactory, we also are happy to make breakfast recommendations. Finally, when you do book through a third party, we are limited as to what we can do in terms of refunds or discounts. Next time, book directly and we will have more flexibility on what we can do.

8/10 Good

Sam

Liked: Cleanliness, staff & service
lots of trash dumped near property
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 21, 2024
Thank you for your feedback! We will work on cleaning up the outside of the hotel better.

8/10 Good

Joy

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very comfortable beds and a clean room. Housekeeping does a wonderful job with a very dated building. Maintenance staff are definitely lacking. The building and grounds are grungy and unkept. As a place to sleep for 1 night I would return.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 18, 2024
Thank you for your feedback. We will be undergoing renovations soon and can't wait to show you the improvements. We will work at cleaning up the building and grounds and thank you for bringing it to our attention.

10/10 Excellent

Jaimeclaire

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 16, 2024
Thank you for your feedback! We look forward to seeing you again.

6/10 Okay

Richard

Stayed 1 night in Mar 2024
Response from Guest Services on Mar 31, 2024
Thank you for your feedback! We look forward to seeing you again.

8/10 Good

Joseph

Traveled with partner
Liked: Amenities
Could you a little touch up
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 3, 2024
Thank you for your feedback! We will be undergoing reservations soon and look forward to showing them off to you.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 29, 2024
Thank you for you feedback! We look forward to seeing you again.

10/10 Excellent

Bhupender

Stayed 1 night in Feb 2024
Response from Guest Services on Mar 21, 2024
Thank you for your feedback! We look forward to seeing you again.

10/10 Excellent

linda

Liked: Cleanliness, staff & service, property conditions & facilities
Very kind staff, front desk up graded my room to a Jacuzzi room.:))))) Thank you! Sorry forgot name of the lovely young lady from Ladysmuth:)
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 19, 2024
Thank you for your feedback! We are glad you enjoyed the upgrade and look forward to seeing you again.

10/10 Excellent

SUKHDEEP

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 19, 2024
Thank you for your feedback! We look forward to seeing you again.

8/10 Good

Myra

Stayed 1 night in Feb 2024
Response from Guest Services on Mar 21, 2024
Thank you for your feedback! We look forward to seeing you again.

10/10 Excellent

Danaeya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 19, 2024
Thank you for your feedback! We look forward to seeing you again.

6/10 Okay

Patrick

Liked: Staff & service
Disliked: Property conditions & facilities
Its a rough Hotel in Dire need of renovation whichbi yhink is coming.comfy vlean bed though dlept good apart from noise from homelessness outside. The girl on the desk was super nice
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 19, 2024
Thank you for your feedback! We will be undergoing renovations soon and look forward to showing you the improvements when we see you again.

2/10 Terrible

Marci

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Toilet ran all night long. She said she put us on the quiet floor - all we heard all night (until about 4am) was people partying and water flushing or showers or laundry? I don’t know. It was awful. I mean - what do I expect for $111 stay idk - but quiet was one thing I needed and didn’t get. I’d rather have driven back home than stay (2.5 hours away)
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 22, 2023
We apologize for your experience. We did have someone at the desk all night, and if you had let us know about the noise issues, we would have addressed it immediately. Hopefully we will see you again and make your next experience better.

6/10 Okay

kathy

Business traveler
Liked: Staff & service
Disliked: Amenities
The staff was friendly but the property could use an upgrade and done facilities.
Stayed 1 night in Nov 2023
Response from Guest Services on Nov 23, 2023
Thank you for your feedback! We will be undergoing renovations soon and look forward to showing them off to you when they are done.

8/10 Good

Beverley, Comox

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Guest Services on Nov 16, 2023
Thank you for your feedback! We look forward to seeing you again.

8/10 Good

David

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a clean quiet room, friendly staff, adequate breakfast for a reasonable price. 😋
Stayed 2 nights in Nov 2023
Response from Guest Services on Nov 13, 2023
Thank you so much for your feedback! We are glad you had a positive experience and we look forward to seeing you again.

6/10 Okay

Mike

Stayed 2 nights in Oct 2023
Response from Guest Services on Nov 1, 2023
Thank you for your feedback! We look forward to seeing you again.

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Services on Oct 28, 2023
Thank you for your feedback! We look forward to seeing you again.

10/10 Excellent

Kristian Edwin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome, the upgraded room at no charge was a much better fit for us, the hotel was charming and affordable price for a 7 day stay thanks Sabrina for your warm welcome
Stayed 7 nights in Oct 2023
Response from Guest Services on Oct 25, 2023
Thank you for your feedback! We are glad you enjoyed your stay with us and we look forward to seeing you again.

8/10 Good

T Mai

Stayed 1 night in Oct 2023
Response from Guest Services on Oct 25, 2023
Thank you for your feedback! We look forward to seeing you again.

2/10 Terrible

Anita

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE!! Property was dirty & we felt unsafe. Hallways looked like they had never been cleaned. Room was no better & smelled like stale smoke. The “continental” breakfast was cereal, fruit cups & if you were lucky yogurt. Our sink wouldn’t drain & when my husband told the front desk he just looked at him & said “yeah”. Found out from others that the area is known as the “crack” part of town. Was the worst experience I have ever had & I have travelled extensively & stayed in my fair share of bad places.
Stayed 2 nights in Oct 2023
Response from Guest Services on Oct 11, 2023
Thank you for your feedback! We are sorry you did not enjoy your stay. We do our best to keep things clean here and we will definitely continue to work hard at it. The hallways are definitely cleaned regularly. This hotel is safe. We are not in the "crack" part of town. We have cameras inside and outside, deadbolts on the doors, one entrance into the hotel, and very little foot traffic at night as there are no other businesses open at night or residential areas close by. We are sorry if you did not like the breakfast selection, but it is a continental breakfast, and we are more limited then we would like as we have no kitchen here. Once the restaurant is renovated and reopened, we will be able to provide more options. And for the sink, we would have gladly switched rooms or checked on the sink, but once the problem was reported your husband left before we could offer a solution, and we are not allowed to just go in the room without your permission or your presence. We hope you have better experiences going forward.

2/10 Terrible

Mike

Traveled with group
Disliked: Cleanliness, property conditions & facilities
The picture you see in the ad is not what you get. We never once in the two nights we were there saw any cleaning staff. The dirt and grime on the hallway tiles were never cleaned. There was rice on the shabby, ripped heavily stained carpets that smelled like wet dog/cigarettes. Being that it was thanksgiving weekend we had no where else to stay. The first night we actually slept fully clothed on top of bed. Next night we bought blankets of our own. Would not recommend there
Stayed 2 nights in Oct 2023
Response from Guest Services on Oct 9, 2023
Thank you for your feedback. We apologize that the hotel was not up to your expectation. The brand standard for cleaning the rooms during a stay is every three days and you can always request more service at the front desk. We do try to mop the hallway tiles every day, unfortunately we do get a lot of traffic sometimes and they become dirty soon after we clean them. We do try to deep clean the carpets as often as we can, and if you let as know which room you were in, we can immediately address that. We can also guarantee that we change the bed linens after every stay to freshly laundered ones. Please remember that during your stay if you have specific complaints or issues please bring them up to the front desk so that we can address them while you are here and make your stay a more pleasant one. We can do anything from more service in the room to changing rooms to a more satisfactory one. We look forward to you staying with us again so we can make your next stay a pleasant experience.

10/10 Excellent

Hubert

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful
Stayed 1 night in Oct 2023
Response from Guest Services on Oct 9, 2023
Thank you for your feedback! We are glad we were able to be helpful. We look forward to seeing you again.

8/10 Good

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Services on Oct 8, 2023
Thank you for your feedback! We look forward to seeing you again.

8/10 Good

Tannis, Lethbridge

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 5 nights in Oct 2023
Response from Guest Services on Oct 8, 2023
Thank you for your feedback! We look forward to seeing you again.

10/10 Excellent

Peter

Stayed 1 night in Oct 2023
Response from Guest Services on Oct 28, 2023
Thank you for your feedback! We look forward to seeing you again.

10/10 Excellent

Gregory

Traveled with partner
Easy and helpful checkin
Stayed 1 night in Oct 2023
Response from Guest Services on Oct 4, 2023
Thank you for your feedback! We are glad we were able to make your check in easy. We look forward to seeing you again.

8/10 Good

Lynda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the staff and the breakfast.
Stayed 4 nights in Sep 2023
Response from Guest Services on Sep 30, 2023
Thank you for your feedback! We enjoyed having you here, and look forward to seeing you again.

2/10 Terrible

Diane

Traveled with group
Disliked: Cleanliness, staff & service
Room was clean but for the price, it was small and bed was too small! Very noisy bathroom fan came on when light was turned on!!!! Female staff next day were very nice. However when we arrived the Male Receptionist was not cheerful, or welcoming at all. Hotel was too far from everything. No cab service on the 2nd day no bus. Loved the bakery next door, great coffee and pastries! Breakfast at hotel was fresh and great for the price. No toast or muffins though! I won't stay there again. It took us 45 min to walk from the bus stop to the hotel! Too far out and extremely dangerous walking along the busy highway with no sidewalk!!!
Stayed 1 night in Sep 2023
Response from Guest Services on Sep 30, 2023
Thank you for your feedback! If you had let us know you were unsatisfied with the room size or fan noise we would have moved you to a different room. We are sorry you had difficulty with transportation while you were here, unfortunately we are located in a small town and we don't have the best in terms of transportation for those who do not have their own vehicle. We will be renovating and reopening the restaurant soon, and hope to offer more breakfast options then.

6/10 Okay

Beverly

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Cleanliness
Very long hair left across toilet and wasn’t mine. I have short hair
Stayed 1 night in Sep 2023
Response from Guest Services on Sep 30, 2023
Thank you for your feedback. We will redouble our efforts at checking the rooms after they have been cleaned to ensure this does not happen again.

2/10 Terrible

Chase

Disliked: Cleanliness, amenities, property conditions & facilities
This was honestly one of the worst hotels I’ve ever stayed. It absolutely should not be a super8. This building needs to be torn down. You could hear every footstep from the floor above. Not to mention the constant creak from the floor. The “free breakfast” was coffee and yogurt. The best was horrible. Small tv. Old, just old rooms Very misleading being under the super8 brand.
Stayed 1 night in Sep 2023
Response from Guest Services on Sep 28, 2023
Thank you for your feedback! We will be undergoing a major renovation soon, and expect the hotel to look like new once it is complete. We will be specifically addressing the noise issue, as well as having a new restaurant so that we can offer more breakfast options. There were also some other selections available at the breakfast bar during your stay, but perhaps you missed them. We look forward to seeing you again so we can show you all the improvements.

4/10 Poor

Kim

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The outside was clean.
Stayed 1 night in Sep 2023
Response from Guest Services on Sep 24, 2023
Thank you for your feedback! We look forward to seeing you again.

8/10 Good

Tam

Stayed 4 nights in Sep 2023
Response from Guest Services on Oct 11, 2023
Thank you for your feedback! We look forward to seeing you again.

10/10 Excellent

Jennifer, Portland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go-to place to stay when I visit Vancouver Island.
Stayed 1 night in Sep 2023
Response from Guest Services on Sep 17, 2023
Thank you for your feedback! We look forward to seeing you again.

8/10 Good

Uwe, Comox

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Guest Services on Sep 18, 2023
Thank you for your feedback! We look forward to seeing you again.

6/10 Okay

Angela

Stayed 1 night in Sep 2023
Response from Guest Services on Sep 17, 2023
Thank you for your feedback! We look forward to seeing you again.

10/10 Excellent

Jennifer, Portland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I make a yearly trip to the area and always spend the first night at this property even though it’s a bit now why of my way. It’s well maintained, the staff is outstanding, and it’s reasonably priced.
Stayed 1 night in Sep 2023
Response from Guest Services on Sep 16, 2023
Thank you for your feedback! We appreciate your continued patronage, and we definitely look forward to seeing you again. We will endeavour to maintain the standard you expect.

6/10 Okay

Wayne

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The property was convenient, but well used and not as well kept as hope to find.
Stayed 3 nights in Sep 2023
Response from Guest Services on Sep 16, 2023
Thank you for your feedback! We will endeavour to do better. We will also being undergoing a major renovation in the fall, and hope to be able to show you the improvements upon your return.

10/10 Excellent

lori

Liked: Cleanliness, staff & service, property conditions & facilities
Was a nice place to stay
Stayed 1 night in Sep 2023
Response from Guest Services on Sep 16, 2023
Thank you for your feedback! We look forward to seeing you again.

10/10 Excellent

Ian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Guest Services on Sep 16, 2023
Thank you for your feedback! We look forward to seeing you again.