Pretty, But Housekeeping Needs Work
Posted Jan 20, 2017
The hotel has been recently updated, and is beautiful. The room was much bigger than expected, and I had a wonderful standing shower with a glass door and tiles up to the ceiling.
The management staff is clearly trying to make an effort to improve the guest experience - they have a website on which guests can make requests. These requests were usually fulfilled within 24 hours.
Now for the opportunities for improvement. #1 - the decorative pillow had a dried white substance on it when I arrived. In my opinion, housekeeping should have noticed this and taken it away. I had to ask for the pillow to be replaced. It was replaced the next day. #2 - coffee. I don't understand why, but housekeeping was strangely stingy with the coffee. I had to REQUEST for my coffee to be restocked, and the day I didn't request it, the coffee was not restocked. #3 - burned out bulb in the bathroom when I arrived. I requested for maintenance to replace the bulb, and they did they next day. #4 - despite the shower being beautiful, it is clearly not being scrubbed regularly - black mold is growing on the sealant, which can make some people very sick if they are allergic to it.
All in all, an okay experience. I appreciate that my needs were eventually met, but am annoyed that I had to ASK for everything instead of my needs as a guest (clean pillows, filled coffee, working lights) being anticipated.
Comment from Hotel Management
Jan 27, 2017 by GM, Hotel Management
Thank you very much for your feedback. It is truly valued and we will use this feedback to improve our internal processes. I'm glad you enjoyed our coffee as we serve Seattles Best in our guest rooms.