“This was a first for me: This facility apparently has no dedicated desk staff. To check in, I had to pick up a telephone and ask someone to come to the desk. Over my 3-night stay I never once saw anyone at the desk. After summoning someone to the desk, the check in process went smoothly.”
“I had called down to the front desk asking for bedding to the pull out couch. When the lady at the front desk told me she was too busy to bring the bedding up to us that we would have to come down and get it ourselves.
Went down as soon as we got off the phone. There were no in the lobby and no one at the front desk. After waiting almost 5 minutes the lady finally came in from outside. "Oh are you needing bedding?"
Not very good customer service and then making us come down to get bedding……