Ratings based on 904 Verified Reviews

4.4 out of 5
93% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from NZ

Nice hotel. Great location for access to Dunedin

Posted Mar 14, 2017
Stayed for graduation for 1 night. Staff were lovely on arrival and departure. Rooms had the necessary facilities, a mini fridge, selection of brews etc. Rooms were spacious, comfortable and warm (it was frosty when we got up but you'd never notice being inside). Although we didn't venture into the restaurant facilities, menu appeared to serve a range of meals for all tastes. Excellent location for town and opposite the Botantic gardens for an evening stroll (very pretty!).
Comment from Hotel Management
Mar 16, 2017 by Guest Relations Manager, Hotel Management
What a delightful review to receive. A huge thanks from our entire team. Lets hope we can be of service to you again in the near future. Cheers.
5 out of 5
Recommended
for Everyone
by A verified traveler from Wellington

Good value, good condition

Posted Feb 11, 2017
Pros: It was clean and recently refurbished
Cons: Very little
Location: All the activities in Dunedin central are just a 15 min walk away
The Mercure must have been refurbished recently. The bathroom was modern with a great shower. The bed was very comfy and the room fittings (wardrobe etc). all looked modern and in good condition. The only thing that showed it was not a new hotel were the window frames. In my room a door led into the rear garden. There was plenty of car parking space. The staff were friendly and helpful, and even though I only wanted a table for one in the resturant, I was offfered a table in the window. Look forward to staying again,
Comment from Hotel Management
Feb 13, 2017 by Guest Relations Manager, Hotel Management
What an asolutely delightful review to receive. Our team thanks you sincerely and we really hope we can be of service to you again in the near future. Cheers.
5 out of 5
by Atsuko

Posted Jan 29, 2017 on Hotels
Comment from Hotel Management
Feb 6, 2017 by General Manager, Hotel Management
We really appreciate your comments and review. Cheers from our entire team.
4 out of 5
Recommended
for Everyone
by A verified traveler from Dunedin New Zealand

Tidy and Comfortable

Posted Jan 28, 2017 on Wotif
A great stay at a good value for money hotel. Staff were great. Would recommend this hotel.
Comment from Hotel Management
Feb 6, 2017 by Guest Relations Manager, Hotel Management
Many thanks for your delightful review and kind comments about our staff. We appreciate your feedback and will continue to strive to improve the guest experience. Cheers
5 out of 5
Recommended
for Everyone
by A verified traveler from Ashburton nz

lovely hotel, easy travel on the one way systems,

Posted Jan 26, 2017 on Wotif
Pros: helpful stall and comfort
Cons: It is getting old, carpets etc
Location: great location gardens and shops close
super time, lovely beds, and no traffic noise. even a car park for us golden oldies. lovely gardens.
Comment from Hotel Management
Feb 6, 2017 by Guest Relations Manager, Hotel Management
Thanks for taking the time to give us feedback. We appreciate your comments and use them to motivate us to continue to improve the guest experience. Cheers.
4 out of 5
by john

Posted Jan 16, 2017 on Hotels
Good location and easy to find. Friendly and helpful staff.
Comment from Hotel Management
Feb 20, 2017 by General Manager, Hotel Management
Thanks for this lovely review. It will inspire our team to continue to work on the guest experience and strive to meet our customer's expectations.
4 out of 5
by Brian

Posted Jan 11, 2017 on Hotels
The staff we very nice but the staff at breakfast gave you the impression that they could not get rid of you quick enough any time after 9:15 when breakfast was supposed to finish at 10, they should leave their cleaning up until after 10. We were very disappointed to be charged an extra 2% for using a credit card.
Comment from Hotel Management
Jan 13, 2017 by General Manager, Hotel Management
Thanks for taking the time to review our hotel. We apologise sincerely that you felt you were being hurried out of the restaurant. Your dining experience should have been a pleasant and leisurely one. We have passed your comments to the Head of Department for review and corrective action. Regarding the credit card surcharge, every transaction using a credit card attracts a fee imposed by the credit card issuer. Some companies build these fees into their overall pricing so that every transaction (including those paid by cash and EFTPOS) share a portion of the fee. We choose to pass credit card fees solely to those who use them. We're sorry you felt disappointed but there were methods of payment available to you which did not include the surcharge. Thanks for providing feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from L.A.

Centrally locate Business Hotel

Posted Jan 10, 2017
Pros: Location, free and easy parking, walking distance to the city center. Good value for money spent.
Location: Close to lots of shops and restaurants
Although it is more of a business hotel it is good for all travelers and has all the comforts one would expect in a Mercure Hotel
Comment from Hotel Management
Jan 10, 2017 by Guest Relations Manager, Hotel Management
Thanks for your delightful review of our hotel and surroundings. We appreciate your comments. While we do cater for business clients and many other types of travellers, we especially consider our hotel to be very family friendly. We have large park-like gardens which make the perfect space for children to run around and play in.
5 out of 5
by Gordon

Posted Jan 8, 2017 on Hotels
Nice quiet location. Park close by for walks.
Comment from Hotel Management
Jan 12, 2017 by General Manager, Hotel Management
Many thanks for taking the time to review our hotel. We are delighted we were able to provide you with a pleasant stay. We hope to be of service to you again in the near future. Cheers.
5 out of 5
by A verified traveler

Convenient and clean hotel

Posted Dec 24, 2016 on Hotels
Having studied in Dunedin it was nice to stay at the Mercure Leisure Lodge which was very close to an old flat that I stayed at.
Comment from Hotel Management
Dec 28, 2016 by General Manager, Hotel Management
Thanks for taking the time to post feedback. We are delighted we were able to add to the enjoyment of your stay. Cheers.