Ratings based on 1,020 Verified Reviews

4.4 out of 5
90% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient

Posted Feb 18, 2017
Nice hotel within walking distance. Small but comfortable
4 out of 5
Recommended
for Everyone
by A verified traveler from Coronado CA

Older hotel that has been upgraded/updated a lot

Posted Feb 6, 2017
Pros: Only about 4 blocks from the octagon (town centre)
Cons: drapes, as mentioned
Location: Go to the Royal Albatross colony! and the penguins if you have't done that yet.
There are really 2 hotels back to back with a Casino on one floor as well. They also have a snack bar & restaurant, neither of which I used. Large spacious room, spotlessly clean. My only complaint: they have lovely black-out type drapes that are so badly fitted that the sun comes in EARLY in the morning. A lot! Also watch out for the $15/night parking charge though the valet service is included in that price
Comment from Hotel Management
Feb 22, 2017 by Renee, Hotel Management
Thank you for your feedback and bringing the issue with the drapes to our attention we will definitely look into this. I am pleased you enjoyed your stay. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler

nice close to hub

Posted Feb 5, 2017
nice location, clean and comfortable beds.concierge was good and helpful. hotel manager was very pleasant and cooperating.I would like to stay again if required.breakfast services were good but expensive.
Comment from Hotel Management
Feb 22, 2017 by Renee, Hotel Management
Thank you for your comments we value all feedback and we hope you have the opportunity for a return visit. Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler from new zealand

Nice hotel. Very central

Posted Jan 26, 2017
Visited with my 9 year old grand daughter. Enjoyed our stay room was clean and comfortable. Was going to dine at hotel restaurant however info in the room was limited and it didn't appear there was much on offer for children.
Comment from Hotel Management
Feb 16, 2017 by Renee, Hotel Management
Thank you for your feedback. I am pleased you and your daughter enjoyed your stay. Kind regards
4 out of 5
Recommended
for Families
by A verified traveler from Auckland

Great stay

Posted Jan 22, 2017
Cons: Internet / WiFi
Were only booked for 1 night on the way to Christchurch but ended up staying extra 3 nights due to my daughter falling sick. Got endless supply of milk, that's all my daughter could take. Friendly staff with all amenities close by and the casino is an added advantage if you are a gambling man or woman.
Comment from Hotel Management
Feb 12, 2017 by Renee, Hotel Management
Thank you for your review. I am gad we could make your stay comfortable under the circumstances. Kind regards.
4 out of 5
Recommended
for Everyone
by A verified traveler

City center

Posted Jan 11, 2017
It is only 15 minutes to the beautiful Tunnel beach! Nice location in city center! Nice staff and condition (Renovated old building, room not very large)!
Comment from Hotel Management
Jan 12, 2017 by Renee, Hotel Management
Thank you for your feedback, we value your comments and hope to see you again in the near future. Kind regards Renee
4 out of 5
Recommended
for Everyone
by A verified traveler from Thirani

Nice hotel close to the city centre.

Posted Dec 23, 2016
A very friendly and helpful staff members always at your service. Location is perfect with the casino accessible from the hotel. I would love to stay in this hotel whenever I visit Dunedin.
Comment from Hotel Management
Dec 30, 2016 by Renee, Hotel Management
Thank you for taking the time to give us your feedback we value all of your great comments and look forward to welcoming you back in the near future. Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Great hotel for price

Posted Dec 22, 2016
Pros: Beds are comfy, location is good
Cons: Hotel is working on revamping public spaces already
Location: Walking to Octagon
Lovely comfortable beds and nice room styling. This is an older hotel with a easy walk to the Octagon area.
Comment from Hotel Management
Dec 30, 2016 by Renee, Hotel Management
Thank you for your feedback. We look forward to hosting you again soon. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, Tx

Posted Dec 15, 2016
Very nice hotel downtown. Close to everything. Great hotel bar. Would recommend to anyone traveling in this area.
Comment from Hotel Management
Dec 17, 2016 by Renee, Hotel Management
Thank you for your comments. We appreciate your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from Whangarei

Clean comfortable and close to town

Posted Dec 11, 2016
Warm and safe for me and my daughter. Provided all we required for a short stay. Staff were extremely helpful and personable
Comment from Hotel Management
Dec 13, 2016 by Renee, Hotel Management
Dear Guest Thank you for your feedback. I am delighted you enjoyed your stay here with us. We look forward to welcoming you back soon. Kind regards Renee