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Reviews of Première Classe Dunkerque - Saint-Pol-Sur-Mer

Première Classe Dunkerque - Saint-Pol-Sur-Mer
14-16 R. A. Lavoisier ZAC, De Saint Pol Jardins, Dunkirk, Nord

Reviews

6.2
Rating 10 - Excellent. 75 out of 714 reviews" "
Rating 8 - Good. 215 out of 714 reviews" "
Rating 6 - Okay. 214 out of 714 reviews" "
Rating 4 - Poor. 116 out of 714 reviews" "
Rating 2 - Terrible. 94 out of 714 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

5.0/10

Amenities

6.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

willy

Disliked: Cleanliness, staff & service, property conditions & facilities
The price is MUCH to high fot the quality of the rooms. Cold - not cover for the bed. No WIFI. Toilet seat broken. No confort at all... Our advice : DELETE them of your list. I asked for a disabled room - not available. Poor breakfast NEVER AGAIN !!!
Stayed 1 night in Apr 2024

6/10 Okay

John

Liked: Staff & service
Disliked: Property conditions & facilities
Poor
We were given a room with a connecting door into another room, the door did not fit well and was not soundproof, with some improvisation with a first aid plaster managed to get a better fit. Not impressed at all. As with all premiere class hotel I have stayed at in the last 2 weeks, has seen better days, and now in need of refurbishment.
Stayed 1 night in Oct 2023
Response from La réception on Nov 1, 2023
Bonjour monsieur/madame,Merci beaucoup pour votre précieux avis.nous utiliserons vos suggestions et commentaires pour fidéliser nos futurs clients.merci pour votre séjour.visiter encore.MERCI.Cordialement.RÉCEPTION.HÔTEL PREMIÈRE CLASSE

10/10 Excellent

Hicham

Stayed 1 night in Sep 2023
Response from La réception on Nov 1, 2023
Bonjour monsieur/madame,Merci beaucoup pour votre précieux avis.nous utiliserons vos suggestions et commentaires pour fidéliser nos futurs clients.merci pour votre séjour.visiter encore.MERCI.Cordialement.RÉCEPTION.HÔTEL PREMIÈRE CLASSE

2/10 Terrible

Andrew

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wouldn’t bother
Cheap but not cheap enough run down un clean and. In a general state of disrepair don’t stay if you expect a nights sleep people up until 4 in the morning smoking on the balcony’s
Stayed 1 night in Sep 2023
Response from La réception on Sep 20, 2023
HELLO, thank you for your review.we are sorry for the disturbance during your stay.we will try our best to make you feel comfortable next time.visit again.THANK YOU FOR YOUR STAY.HOTEL PREMIERE CLASSE.

2/10 Terrible

Amanda

Traveled with family and small children
I emailed several days ahead and when I got no response I called from England and spoke to the reception to request a late book in. I was assured that someone would be on the reception When I arrived with two small children, the hotel was closed, no one answered the buzzer or the phone, which I rang repeatedly. I had no where to stay and had to drive until 4am to find a hotel several hours from Dunkirk. I want to request a refund.
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
No.
Well, just like all MacDonalds restaurants are the same in service and quality, you'd expect the same for Première Class hotels. Not here. Ridiculously hard to contact over the phone - tried more than ten times only to still not know when the latest check-in is, 9, 10 or 11pm? In the middle of the night the power went off (only in our room it seems), when reporting this in the morning, no apology and they did not even try to fix it! Ah well, what do you expect from a room where even the toilet roll holder is broken and the loo rolls are soaking wet on the bathroom sink. No première class for me anymore.
Stayed 1 night in Aug 2023
Response from La réception on Sep 20, 2023
HELLO, thank you for your review.we are sorry for the disturbance during your stay.we will try our best to make you feel comfortable next time.visit again.THANK YOU FOR YOUR STAY.HOTEL PREMIERE CLASSE.

2/10 Terrible

Jade

Disliked: Cleanliness, property conditions & facilities, room comfort
Room stank of cigarettes, made us feel sick. Bathroom door broken and wouldnt close, toilet seat broken. Reception manager nice and let us in after check in time.
Stayed 1 night in Jun 2023
Response from La réception on Jul 20, 2023
Bonjour, merci d'avoir pris le temps de nous faire parvenir votre avis.

8/10 Good

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service
Good 1 night stop when travelling from Manchester UK to Germany. Just about fit travel cot and pram in 3 person room, needs new bedding and needs updating but was clean enough and had everything we needed.
Stayed 1 night in May 2023
Response from La réception on Aug 26, 2023
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.La réception.

2/10 Terrible

NJ

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from La réception on Aug 26, 2023
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.La réception.

2/10 Terrible

Nezar

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception is very very rude and crazy inside the hotel very very small canabich
Stayed 1 night in Apr 2023

6/10 Okay

Stanislaw

Business traveler
Liked: Cleanliness
Stayed 3 nights in Mar 2023

6/10 Okay

Paul

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Very noisy outside with people talking right outside the windows of ground floor rooms. Room itself Not very clean and a bit smelly,but sheets and duvet were excellent and clean

4/10 Poor

Stephen

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from CHRISTIAN on Jan 14, 2023
Cher client, Merci de nous avoir fait part de vos remarques. L'avis de de nos clients est une source d'amélioration constante. Votre retour en tant que client nous permet tous les jours de nous améliorer. En espérant vous revoir prochainement

6/10 Okay

Stanislaw

Business traveler
Disliked: Room comfort
Stayed 3 nights in Nov 2022
Response from CHRISTIAN on Jan 14, 2023
Cher client, Merci de nous avoir fait part de vos remarques. L'avis de de nos clients est une source d'amélioration constante. Votre retour en tant que client nous permet tous les jours de nous améliorer. En espérant vous revoir prochainement

10/10 Excellent

Thomas

Stayed 1 night in Sep 2022

4/10 Poor

Owen

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2021
Response from CHRISTIAN on Jan 4, 2022
Cher client, Merci de nous avoir fait part de vos remarques. L'avis de de nos clients est une source d'amélioration constante. Votre retour en tant que client nous permet tous les jours de nous améliorer

4/10 Poor

Ali

Disliked: Cleanliness, staff & service
Stayed 3 nights in Dec 2021
Response from CHRISTIAN on Jan 4, 2022
Cher client, Merci de nous avoir fait part de vos remarques. L'avis de de nos clients est une source d'amélioration constante. Votre retour en tant que client nous permet tous les jours de nous améliorer

10/10 Excellent

Akpinar

Stayed 1 night in Nov 2021

4/10 Poor

Refki

Stayed 1 night in Sep 2021
Response from christian on Sep 25, 2021
Nous tiendrons compte de votre avis qui est pour nous une source d 'amélioration constante

6/10 Okay

Bryan

Stayed 1 night in Jan 2021
Response from christian on Mar 10, 2021
Nous vous remercions de votre avis Au plaisir de vous acceuillir de nouveau

10/10 Excellent

Danuta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

4/10 Poor

Franco, Ulverston

Disliked: Cleanliness, amenities, property conditions & facilities
The place needs a good clean/ updating. Fairly shabby but the price reflects this. Room was ok but it needs a good paint. Fairly peaceful.The breakfast ,not something to get excited about.
Stayed 1 night in Jul 2020
Response from christian on Jul 16, 2020
Nous vous remercions pour vos remarques

8/10 Good

Michelle

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2019

8/10 Good

David

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2019

2/10 Terrible

Vikki

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Hawre Azad

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from La réception on Nov 5, 2019
Merci d'avoir pris le temps de noter notre hôtel !

6/10 Okay

Micheal Morgan

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Cheap for a reason
Cheap very basic and not that clean
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I hated this hotel. If I could i would give it 0 stars. Unless you sre on a really really tight budget please dont book this hotel. Its dirty, its smelly, its dishusting. We had dead bugs in the room the bathroom was filthy. Water didnt drain out of the shower. No sosp or gel in the bathroom.
Stayed 1 night in Aug 2019

8/10 Good

kim

Liked: Staff & service, property conditions & facilities, room comfort
Good location a bit run down but overall great value for money
Stayed 1 night in Aug 2019

8/10 Good

Farrukh

Liked: Cleanliness, staff & service, room comfort
Friendly staff
Good for a transit stay
Stayed 1 night in Aug 2019

8/10 Good

kim

Liked: Staff & service
Great value for money right next to supermarket close enough to beach area
Stayed 1 night in Aug 2019

2/10 Terrible

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay there
It was a very horrible experience for me. I paid for 8 days arrived there one day late and had to leave the next day because the environment was filthy.
Stayed 8 nights in Jul 2019

6/10 Okay

Stephen

Disliked: Cleanliness, property conditions & facilities, room comfort
Grim
There's basic and very basic. I'm used to Premier Classe, so I know what expect. But this was awful by their standards. Only one pillow, dirty, torn bedspread. Walls dirty, paint rubbed through. Think even PCcNdo better than this...
Stayed 1 night in Aug 2019

4/10 Poor

Robert

Traveled with group
Disliked: Property conditions & facilities
Should have done better
Very Very tired hotel. Upgrade desperately needed.WiFi didn't work, no toiletries, lighting something from the 18th. century (probably trying to save the planet) Sheets and towels clean.
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property was dirty, small and overall disappointing
Stayed 1 night in Jun 2019

6/10 Okay

Roger

Liked: Cleanliness, room comfort
Cheap and Cheerful with an uneasy feel
Didn't like the feel of the place and area, so people made me uneasy
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveler

Stayed 1 night in Jun 2019

6/10 Okay

Kevin

Disliked: Staff & service, property conditions & facilities
Room was OK service was terrible
The room was mediocre. It was OK for what I paid for it. The service was garbage. The guy only spoke French at a customer service position which is one thing but also when I would speak English and he would speak French he was getting mad because I couldn’t understand him. Naturally I couldn’t understand him because we were speaking different languages. Also one of the lights didn’t work in the room I told him about it he came in did try to change out the lightbulb which didn’t fix the problem so that was the end of it I just didn’t have that light for the rest of the trip. There was a chair in the shower which was nice because I am handicapped
Stayed 3 nights in Jun 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was never cleaned, woman kept walking in while we was sleeping, breakfast was only one slice of bread maybe 2 if we was lucky. Staff were disrespectful. I’d rather sleep in my own car.
Stayed 7 nights in May 2019

10/10 Excellent

shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, room comfort
Great budget hotel
Small room, but lovely comfortable bed. Clean bed linen and towels, shower was very powerful and hot. For the price we paid couldn’t fault the room. Didn’t use the breakfast facilities as we took our own kettle. So can’t rate the breakfast.
Stayed 2 nights in Apr 2019

8/10 Good

Mark

Liked: Staff & service
No frills hotel
Great value for money hotel. No frills but adequate for an overnight stay.
Stayed 1 night in Apr 2019

4/10 Poor

Amir mohammad

Liked: Property conditions & facilities
Disliked: Staff & service
Everything was ok but only receptionist was very very rude and unexceptible
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Stay
Good Location with easy check-in
Stayed 1 night in Mar 2019

2/10 Terrible

Tony, Hell

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Where to start? Two light switches broken to the state they were dangerous. Toilet stained and to flush you have to put your hand into the broken cavity where a button used to be and work out how to twist it to flush. Shower would not drain resulting in flooding. Walls filthy with stains and scratches.The dirtiest heater I've ever seen. Lights on walkways not working. TV worked and sheets were clean. You would be better off sleeping in your car. Disgusting.
Stayed 1 night in Oct 2018

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stop en route to Germany
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
Our stay
We stayed for 2 nights as booked but wouldn’t return for the following reasons. The room needed decorating with a damaged painted wall in front of the bed which looked awful. Bathroom was adequate but we didn’t like shower with shower curtain & very small
Stayed 2 nights in Sep 2018

4/10 Poor

Kevin Reid

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Big mistake
The room needed some refurbishment. You could see where wallpaper was damaged from water leak from above. The seat in the wet room for use by a wheelchair user was broken and should have been removed. I have used other premiere classe before and always found them to be suitable for overnight stay. Heating did not work
Stayed 1 night in Sep 2018

2/10 Terrible

amir, liverpool

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Motel
The hotel is dirty the WiFi is no signal soon as you get far from resaption after break fast you can’t even have a tea or coffe or any drink or food till day after not recommended and even in a room no frige no coffe maker you should walk to shopping center near the hotel to get what you need even water and they got drink mashin witch is broke
Stayed 3 nights in Aug 2018