Ratings based on 854 Verified Reviews

3.9 out of 5
81% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Nice hotel, close to all the action

Posted Oct 3, 2017
Pros: Location, staff
very nice hotel, amazing staff, and affordable pricing
Comment from Hotel Management
Oct 16, 2017 by Francesco- Front Office Staff, Hotel Management
Dear Jason, Thank you for the great revue. We look forward to welcoming you in the near future. Kind regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

B4 Astoria Firenze

Posted Oct 1, 2017
Pros: Staff was friendly and helpful. Close to train station - 5-10 minute walk.
Cons: Door key can be a little tricky to open door but once staff showed me how to use it was a lot easier.
Location: Lots of good restaurants nearby. Shopping nearby. Duomo in walking distance. Close to train station.
Comfortable room. Staff were friendly and very helpful. We were on 5th floor which had a nice view of Duomo. No ironing board in room but staff brought one to our room to borrow and picked up 30 minutes later.
Comment from Hotel Management
Oct 4, 2017 by Francesco- Front Office Staff, Hotel Management
Dear Maddie, it's a pleasure to know you enjoyed your time here and we wish to thank you for the complete and very useful report about your stay. It is really a great satisfaction to receive your positive feedback about our hotel and the services we provide, it is always rewarding to understand that our guests are truly happy and that our efforts to care and pay attention to all our customers have been noted. We hope we will have the chance to see you again. Kind regards.
3 out of 5
Recommended
for Everyone
by A verified traveler from Wales

Excellent location

Posted Sep 11, 2017
Pros: The location and the roof terrace bar.
Cons: The lifts, the bathroom toiletries, the coffee in the breakfast room. The whole hotel could do with a refurbishment.
Location: The location is so convenient - two blocks from the Duomo in one direction, two blocks from Santa Maria Novella in the other direction.
The hotel looks tired. Two tiny lifts serviced the whole hotel. This hotel is seriously under staffed.
Comment from Hotel Management
Sep 14, 2017 by Maurizio - Front Office Staff, Hotel Management
Dear guest, thank you very much for sharing your experience with us. We are very glad you have enjoyed our hotel location that allows to reach not only the main tourist places, but also the shopping area in just few minutes walk. Our palace belongs to the end of the xvi century and is protected by Fine Arts, for this reason it is not allowed to make great changes to the structure, even if we keep on maintenance works constantly always trying not to affect its original appearance. We are sorry if the service has not been as you expected, but we can assure you that we always try to do our best to give the proper attention to each guest. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from cheshire

Excellent location

Posted Aug 23, 2017
The hotel is perfectly located for all major sights. It has a roof terrace giving excellent views. The breakfast is very good with plenty of choice. The staff were all very friendly and helpful.
Comment from Hotel Management
Aug 25, 2017 by Roberta - Front Office Staff, Hotel Management
Dear guest, thank you very much for sharing your experience with us, we are very happy you enjoyed your stay here and wait to welcoming you again, see you soon !
3 out of 5
by A verified traveler

Posted Aug 21, 2017
It was ok. The air conditioning didn't work very well.
Comment from Hotel Management
Aug 25, 2017 by Roberta - Front Office Staff, Hotel Management
Dear guest, thank you for sending us a review. We are delighted you liked your stay at our hotel. Sorry about the air conditioning , the temperature in these days has been very high, up to 36/37 degrees, we have registered some problems in the system operation , sorry again for the inconvenience. We hope to see you again next time you will visit Florence, best regards
3 out of 5
Recommended
for Everyone
by A verified traveler

Central location. Hotel ?

Posted Jul 10, 2017
We were able to take day trips to Pisa, Siena and. Assisi with minimal effort since train station is walking distance away. Sights in Florence were also walking distance. Plenty of places to eat around hotel including Mercado Centro! Although the hotel staff was great, the Hotel administration is questionable especially when we did not have water for one morning, no showers, or toilets. Although gracious and apologetic no compensation for our discomfort. Disapointed!!
Comment from Hotel Management
Aug 16, 2017 by Roberta- Front Office Staff, Hotel Management
Dear guest, thank you very much for writing a review, we are so happy to know you took advantage of the central position of our hotel to visit easily other beautiful tourist villages. We are very sorry for the inconvenience occurred with water that morning, it did not depend on us, but has been caused by a sudden drop in the pressure of the watercourse of the entire area around us and solved by the municipality technicians in a short time.We really apologize again for this accident, we can understand it caused some discomfort. We hope we will have the opportunity to have you as our guests again, our sincerest regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel excellent staff.

Posted Jul 7, 2017
All was great except the beds. It is time to change them. Had the worst sleeping time in any hotel ever.
Comment from Hotel Management
Jul 14, 2017 by Roberta- Front Office Staff, Hotel Management
Dear guest, thank you very much for your feedback. We are very happy you find everything great, and, at the same time, we are sorry about your sleeping experience: we have already substituted the mattresses with the new generation ones in almost all the hotel rooms, we could have solved the problem in a few minutes if only we have been informed about your discomfort. We wait to see you soon, our sincerest regards.
3 out of 5
by A verified traveler from Nashville, TN

Lobby looks like advertisement on expedia.

Posted Jul 7, 2017
Pros: Like the fact it was close to train station and easy to maneuver. Easy to find landmarks from hotel.
Cons: The room need updating. The bathroom had mold around tub and shower. If shower head was not position just so massive water leak happen.
Location: Uffizi, Duomo, good restaurant nearby, and other things were walking distance.
When you enter hotel and check-in the area is very beautiful. We had no problem with the front desk staff. We did not eat at hotel even though it was included. We left early for tours.
Comment from Hotel Management
Jul 14, 2017 by Roberta- Front Office Staff, Hotel Management
Dear Donna, thank you so much for writing a review. We are glad for your appreciations about the palace and its position that makes very easy to enjoy the city center, everything is really a few minutes walking distance. Sorry for the inconvenience with the bathroom, we have already talked to the person in charge about it. We wait to see you again very soon, best regards.
5 out of 5
by Caio

Amazing place

Posted Jul 4, 2017 on Hotels
Wonderful place, great staff, super location. We were very happy with the hotel and everyone there, thank you for the great experience!
Comment from Hotel Management
Jul 7, 2017 by Maurizio Astoria Staff, Hotel Management
Dear Caio, thank you so much for your wonderful review ! We hope we will see you here again next time you wil come to Florence, our sincerest regards.
5 out of 5
by Anthony

Perfect for city break

Posted Jun 27, 2017 on Hotels
A good traditional Italian hotel, and a great location for exploring Florence.
Comment from Hotel Management
Jul 1, 2017 by Maurizio Astoria Staff, Hotel Management
Dear Anthony, we are so glad you spent a lovely time here. We wait to welcoming you again next time you will come to Florence, our sincerest regards. Roberta - Front Office Staff