Ratings based on 757 Verified Reviews

4.1 out of 5
87% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from London

one to remember...

Posted Oct 22, 2017
Pros: everything
Cons: breakfest
Location: enjoy the beautiful city
Very original hotel with grand piano...Modern,with nice furniture,interesting. Breakfest ok,but fruit salad was not fresh,selection of other things could be more varied,but that is the only minus,the rest was very good.
3 out of 5
Recommended
for Everyone
by A verified traveler from Charleston SC

The walls are paper thin ! BUT A LOVELY SETTING‼️

Posted Oct 14, 2017
I could hear “Arnold” flatulating all night with his partner complaining. Super loud party down stairs in atrium as well!!!!
3 out of 5
Recommended
for Couples
by A verified traveler

Good location

Posted Oct 13, 2017
Pros: Location. Decor. The spa.
Cons: Breakfast options were lacking. Single twin room is way too claustrophobic. Also, with four stars, I expect food service in the hotel.
Location: Everything, hotel is smack downtown.
Hotel is beautiful and the staff are great, but I made a mistake of booking a single twin room and it was horrible. The room was really small, no space to put the stuff, and the bed was tiny. It was really hard to sleep. There was also no place in the shower to put your toiletries. Floors are tiled so the hotel is super loud and you can hear everything going on.
5 out of 5
Recommended
for Everyone
by A verified traveler from Brighton,UK

Fantastic Location

Posted Oct 13, 2017
Really helpful and friendly staff. Great jacuzzi and steam room/sauna. Breakfast was ok and varied. Amazing location to see Florence. Cant fault it really. Mosquitos were the only real problem.. but you can't really blame the hotel for that!
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto Canada

Stayed for a week

Posted Oct 10, 2017
A pleasant hotel, a helpful staff. The location is ideal for alll galleries and landmarks. Walked everywhere. The Ufizzi Palace gallery 20 minutes from this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from canada

Great location.

Posted Oct 8, 2017
Wonderful front desk staff! Very helpful. And overall very nice. Just Wifi was slow and not very fast except in the lobby!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 23, 2017
Walking distance to Duomo and train station. Staff was extremely helpful and made great recommendations for restaurants. Would recommend!
5 out of 5
Recommended
for Everyone
by A verified traveler from Chesterfield

Great location. Fabulous staff.

Posted Sep 17, 2017
If you want a nice, reasonably priced hotel close to the main Florence attractions, this is it.
5 out of 5
Recommended
for Everyone
by A verified traveler from knoxville

Great location and lovely place to stay

Posted Sep 14, 2017
Arrived early and the accommodated our luggage until room was ready. Staff was very courteous and helpful. The hotel was lovely would stay again.
3 out of 5
by A verified traveler

Location good, rooms gloomy

Posted Sep 4, 2017
Staff was nice and helpful. Location is very good. room was spacious but gloomy with a small window and it was noisy- Next to elevator. Amenities were insufficient; just one tiny shampoo per day and no tea or coffee option. Clean.