Ratings based on 528 Verified Reviews

4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel in the centre of Florence

Posted May 18, 2018
Nice hotel in an excellent location. Very polite and helpful staff.
5 out of 5
by A verified traveler from Saudi Arabia

Posted May 13, 2018
Nice location, few steps from Ponte vecchio and all shopping areas.
1 out of 5
by A verified traveler from Los Angeles, CA

BAD

Posted Jan 27, 2018
Pros: Only location
Cons: Needs major remodeling
Location: location is the only good thing.
After 1 night we had to cancel & move to another hotel. The only good thing is the location. Price is too high. Everything is old, after taking the shower water is all over the floor. Room was dark and old. This hotel needs a major remodeling.
3 out of 5
by Travis

This traveler left a rating score only Posted Jan 6, 2018 on Hotels
5 out of 5
by Antonino

This traveler left a rating score only Posted Jan 5, 2018 on Hotels
5 out of 5
by A verified traveler

Highly recommend!

Posted Jan 2, 2018 on Hotels
We had a wonderful stay at the Gallery Hotel Art. Very helpful front desk people, and beautiful, clean rooms and bathrooms. Perfect location next to the Ponte Vecchio.
Comment from Hotel Management
Jan 8, 2018 by Elisa, Hotel Management
Thank you very much for your great feedback! We look forward to welcoming you back! Kindest regards Concierge team
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 2, 2018 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

The hotel is in the heart of the city

Posted Jan 2, 2018
Clean, really nice, staff was nice, nice cocktails.
5 out of 5
by Stephen

After Christmas break!

Posted Jan 1, 2018 on Hotels
Couldn’t fault anything really. Staff all very helpful and position of hotel is ideal for all sites etc. Only minor downside is that the restaurant is purely Japanese, however there are many other local bars and restaurants around. Overall a great break
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Excellent Hotel

Posted Dec 25, 2017
Loved the hotel! In the very centre of the town, convenient for all sights, shopping, and for just wondering around. Staff were excellent - very welcoming and helpful. Room was extremely comfortable. A very memorable stay in Florence. Will definitely come back to this hotel!