Ratings based on 519 Verified Reviews

4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Los Angeles, CA


Posted Jan 27, 2018
Pros: Only location
Cons: Needs major remodeling
Location: location is the only good thing.
After 1 night we had to cancel & move to another hotel. The only good thing is the location. Price is too high. Everything is old, after taking the shower water is all over the floor. Room was dark and old. This hotel needs a major remodeling.
4 out of 5
for Everyone
by A verified traveler from los angeles

The hotel is in the heart of the city

Posted Jan 2, 2018
Clean, really nice, staff was nice, nice cocktails.
5 out of 5
for Everyone
by A verified traveler from London

Excellent Hotel

Posted Dec 25, 2017
Loved the hotel! In the very centre of the town, convenient for all sights, shopping, and for just wondering around. Staff were excellent - very welcoming and helpful. Room was extremely comfortable. A very memorable stay in Florence. Will definitely come back to this hotel!
2 out of 5
by A verified traveler from stockport

Ok ish

Posted Dec 17, 2017
Location is very good for centre of Florence. Disappointed by the rooftop bar being closed and not even accessible to visit to be able to enjoy the view over Florence. Room ok but no view. Doors heavy in bathroom and window. Drinks in room bar astronomically priced. Staff not overly friendly more to the point.
5 out of 5
by Anthony

The Only Hotel That Matters in Florence

Posted Nov 27, 2017 on Hotels
Great and very friendly staff, close to shopping area with great views. Front desk great and arranging and reserving dinners in and outside the hotel.
5 out of 5
for Couples
by A verified traveler

Charming boutique hotel in heart of Florence

Posted Nov 16, 2017
Pros: Charming and location
Wonderful clean rooms with excellent friendly staff
Comment from Hotel Management
Nov 18, 2017 by Daniela Bruni - Front Office Manager, Hotel Management
Dear Anonymous, thank you very much for sharing your experience with us! We hope we will have the pleasure to welcome you back in a near future. Kind regards,
5 out of 5
for Everyone
by A verified traveler from Coral Springs,FL:

Great Location by the Ponte Vecchio

Posted Nov 10, 2017
Location: As central as it gets in the old city
Great hotel less than two blocks from the ponte vecchio--On a quiet street- Room was great, and quiet. Modern furnishings with great bathrooms and room Would definitely stay again
5 out of 5
by Ruby Loraine

Posted Oct 26, 2017 on Hotels
Service was great from the very first moment. Hotel has an air of simple elegance, and is perfectly located on a quiet square just off the river and a block from the main shopping street. Rooms were elegant yet comfortable, and appointed with Salvador Ferragammo soaps, etc. Can't say enough!
5 out of 5
by Thomas

Honeymoon in Tuscany

Posted Oct 25, 2017 on Hotels
Great location. Rooftop bar for sunset drinks...multiple times! Front desk and bellman are very helpful. Beautiful stay!
4 out of 5
for Other
by A verified traveler

Best location, great design but

Posted Oct 23, 2017
Pros: Location, design, staff and breakfast.
Cons: A little TLC is needed.
Location: Best location.
needs a little nip and tuck. Overall design is timeless and should not be chenged but condition shows a little too much wear and tear. Staff was wonderful.