Ratings based on 1,108 Verified Reviews

4.2 out of 5
90% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

wi fi

Posted Jan 8, 2018
all most impossible to get the connection was awful
Comment from Hotel Management
Jan 8, 2018 by front office, Hotel Management
Dear Guest, I can only thank you for the time you dedicated to write this review on us I am sending my warmest regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

wi fi terrible

Posted Jan 8, 2018
the wi fi was really terrible the location is excellent specially if arrived by train
Comment from Hotel Management
Jan 8, 2018 by front office, Hotel Management
Dear Guest thank you for your positive score, and I apologize for the wifi connection we are working on it. Kind regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Jose, CA

Wonderful view from Breakfast restaurant

Posted Jan 8, 2018
Very nice hotel, very close to the Florence SMN station.
Comment from Hotel Management
Jan 8, 2018 by front office, Hotel Management
Dear Guest, I am delighted to know you had a good time here and I hope this means I will have the chance to see you again at the Grand Hotel Baglioni. Thank you on behalf of all of us! Regards
3 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel by the train station.

Posted Dec 31, 2017
This is a beautiful hotel and the staff were so friendly and helpful, whether they spoke English or not. The breakfast was superb...so many choices and a beautiful view to enjoy your meal. My bed was very hard, so two nights of little sleep. Also a housekeeper left a vacuum handle across the hallway, which my elderly mother tripped over. When it happened, there were no hotel staff on the floor. The bathrooms were gorgeous and very clean. It was convenient to the train station and a short walk to the Duomo and San Lorenzo Mercato. I would stay here again in the future.
Comment from Hotel Management
Jan 5, 2018 by Front Desk, Hotel Management
Dear Guest thank you for your feedback! Kind regards
3 out of 5
by A verified traveler from singapore

Nice location, but very old.

Posted Dec 30, 2017
Absolutely nice location, close to main terminal, and walking distance arround. But the hotel is very old, rooms small.
Comment from Hotel Management
Dec 31, 2017 by Front Desk, Hotel Management
Dear Sachin thank you so much for this positive review. Kind regards.
5 out of 5
Recommended
for Couples
by A verified traveler from Los Angeles, CA

Historic Hotel with a Beautiful View of Florence

Posted Dec 11, 2017
My girlfriend and I stayed at the Grand Hotel Baglioni for three nights during our winter holiday in December. Having come in from Milan by train, the hotel was only a short walk (less than 5 minutes) across from the main S.M.N. station. The hotel staff was exceptional and, despite the construction going on in the piazza outside, the ambiance of the lobby was classy and calm. We stayed in a superior room on the first floor with a giant window and high ceilings. The room was a bit dated but charming with creaky woods floors and a moulded ceiling. The highlight of the hotel is the B-Roof restaurant on the top floor - great traditional Tuscan food and wine with a beautiful view of Florence and the Duomo. A definite perk for lodging at the hotel is that the breakfast buffet is served here in the mornings. My only regret is that I didn't get the chance to check out the open-air rooftop terrace as the space was booked each night by various convention groups. Perhaps a bit cold for December, I can only imagine this rooftop terrace is spectacular for wine and cocktails during warmer months.
Comment from Hotel Management
Dec 12, 2017 by front office, Hotel Management
Dear Bryan, I always read carefully all reviews and this one of yours makes me particularly happy as it looks like you had a great time at the Grand Hotel Baglioni. I hope to see again soon. Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler from Buckinghamshire, UK

Great short break in Florence

Posted Nov 19, 2017
Pros: Cosy and warm on a late autumn day, with the rain and light snow falling outside.
Cons: Breakfast was expensive for what was on offer. We chose nearby cafes for breakfast instead. Try eating at Gilli for a bit of class!
Location: The best activity for an autumn, winter or spring break is the nearby indoor market, especially the wonderful food on offer at all the stalls upstairs
A grand and stylish hotel which is very convenient for the city centre and all its restaurants, shops and sights. Fab views from the rooftop restaurant.
Comment from Hotel Management
Nov 19, 2017 by Front Desk, Hotel Management
Dear Neil, I can only thank you for the time you dedicated to write such beautiful review on us I hope I will have the chance to meet you again and I send my warmest regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from ca

Beautiful architecture

Posted Nov 19, 2017
The best hotel I would highly recommend it, the architecture is beautiful and also the hotel is very welcoming and the staff is very helpful.
Comment from Hotel Management
Nov 19, 2017 by Front Desk, Hotel Management
Dear rm, after a review like yours we are even more proud of our work. It is not always easy to satisfy everybody, even if our commitment is always very high..however it is a great pleasure to know that we succeeded in what we like doing. Thanks a lot…we wish we could host you again!
3 out of 5
by A verified traveler from San Francisco

Great location

Posted Nov 11, 2017
Pros: location
Cons: The hotel is getting a bit shabby.
If you stay more than three days breakfast will bore you.
Comment from Hotel Management
Nov 12, 2017 by Front Desk, Hotel Management
Dear Jerald Thank you for leaving your comment on tripadvisor. It seems that we did not fully satisfy your expectations and I am deeply sorry about this. We will take note of your remark in order to improve our standard, and thank you for your precious feedback. Hope to welcome you again at Grand Hotel Baglioni. Kind regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 8, 2017
The room was very spacious and the bed was bigger than I imagined.
Comment from Hotel Management
Nov 8, 2017 by Front Office Manager, Hotel Management
Thank you so much for your comment! Best Regards