Ratings based on 229 Verified Reviews

4.4 out of 5
90% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from south east

Great central location for exploring Florence

Posted Mar 1, 2017
Very friendly & helpful staff. comfortable hotel with good size bedroom. Breakfast buffet with a reasonable choice.
Comment from Hotel Management
Mar 6, 2017 by LM , Hotel Management
Dear Guest, Thank you for taking the time to share your pleasant experience at Hotel Helvetia & Bristol, Florence. We are overjoyed to learn that our friendly staff took great care of you and that both our bedroom and buffet breakfast met your expectations. We look forward to having the opportunity of warmly welcoming you again to the Helvetia & Bristol. Yours sincerely, The Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Nice hotel with attentive staff

Posted Mar 1, 2017 on Orbitz
Very nice hotel with a great location. The hotel had a classic feel and was very well maintained. The staff went above and beyond to make sure we had an amazing stay.
Comment from Hotel Management
Mar 6, 2017 by LM, Hotel Management
Dear Steve, We wish to thank you very much for the great review of our Hotel! Your feedback is really important for us and we are glad that the Helvetia & Bristol Hotel met with your expectations. We are delighted if you enjoyed your stay, our perfect location and all the hotel team! We sincerely hope to see you again at the Helvetia & Bristol soon. With best regards, The Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Orange County, CA

Treated Like Royalty

Posted Feb 23, 2017
We stayed in the family room that sleeps four and were very comfortable. The service was phenomenal. Location was excellent as well. This is the only place I will stay in Florence from now on!
Comment from Hotel Management
Feb 27, 2017 by LM, Hotel Management
Dear Greg, First of all, thank you very much for the great review of our Hotel! Your feedback is really important for us and we are glad that the Helvetia & Bristol Hotel met with your expectations. We are happy indeed if you enjoyed your stay, the dedicated service of our staff and the Hotel ideal location! We sincerely hope to welcome you soon again to the Helvetia & Bristol. Sincerely, The Management
5 out of 5
Recommended
for Everyone
by A verified traveler from nr London

Fabulous hotel with excellent staff

Posted Feb 19, 2017
This beautiful hotel could not be more central. The staff were exceptionally friendly and accommodated every request.
Comment from Hotel Management
Feb 21, 2017 by LM, Hotel Management
Dear Ollie, Thank you for choosing to stay with us at the Starhotels Helvetia & Bristol and for taking the time to post your feedback on Expedia. It was great to read that you had a nice stay with us. The Hotel’s amazing location in the heart of Firenze is indeed well placed being a stone’s throw away from many major sights. We are delighted to learn that you appreciated the friendly and helpful service provided by our staff as they are a great asset to the Hotel. Your kind words have been shared with Hotel team. With renwed thanks for your review, we do hope that you will continue to make many more enjoyable visits to the Starhotels Helvetia & Bristol. Looking forward to seeing you soon again, we send you our best regards. The Management
5 out of 5
Recommended
for Couples
by A verified traveler

Warmly welcoming, centrally located Florence hotel

Posted Feb 16, 2017
Pros: Very helpful staff, sense of place
Cons: Nothing of note
Location: Right in the centre of the centro historico
For a short break away from the family as a couple, we wanted to maximise our time in Florence and decided to stay centrally. The time also coincided with an important anniversary and also happened to occur at the time of St. Valentine's Day, so I chose it carefully for its reported comfort and ambiance. From the moment we arrived to the time we checked out, we felt warmly but discreetly looked after by all the staff at reception, for the excellent breakfast each morning and for room service. Our room was well furnished and comfortable and we immediately felt at home. Very little more that we could have wished for. Recommendations and bookings for local restaurants were superbly judged by the reception staff.
Comment from Hotel Management
Feb 21, 2017 by LM, Hotel Management
Dear Guest, Thank you for having chosen the Helvetia & Bristol for your stay in Firenze! We are delighted indeed to learn that you enjoyed your time with us and that both our services and staff have somehow contributed to render your sojourn in Florence a successful one. With renewed thanks for your words of appreciation and for staying at the Helvetia & Bristol, we look forward to welcoming you once again to our Hotel. Sincerely, The Management
5 out of 5
by A verified traveler

Posted Jan 20, 2017 on Hotels
Comment from Hotel Management
Feb 21, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for having stayed at the Helvetia & Bristol and for your positive opion. We sincerely hope to have the pleasure of welcoming you again to the Helvetia & Bristol in the near future. With best regards, The Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Charming Experience...

Posted Jan 16, 2017
Pros: Its staff, amenities, and central location.
Cons: Various aspects of the breakfast can be improved e.g. smoked salmon and pastries.
Location: The hotel is close to everything e.g. the train station, the Uffizi, Duomo, Ponte Vecchio, Ferragamo Museum, high end shopping, and great restaurants.
I have been to Florence on many occasions. This was my first time staying at the Helvetia & Bristol and it was an awesome experience. It's a Leading Hotel and exudes a 5 star elegance. The staff was extremely courteous, accommodating, and very helpful. They definitely take care of their guests. The rooms are spacious and can easily accommodate 2 adults. The hotel is centrally located and within walking distance of all the main attractions e.g. Uffizi, Duomo, etc. You are never far from anywhere. I look forward to staying again when I return next month.
Comment from Hotel Management
Jan 23, 2017 by L. Malloni , Hotel Management
Dear Guest, First of all, thank you very much for the great review of our hotel! Your feedback is really important for us and we are glad that the Helvetia & Bristol Hotel met with your expectations. Please be assured that we are also taking into consideration your comment about the breakfast. We hope to see you again very soon! Sincerely,
5 out of 5
by A verified traveler

Comfortable hotel with perfect location

Posted Jan 11, 2017 on Hotels
Nice pallazo with very good rooms and amenities, beautiful interior and good overall condition. Friendly and helpfull staff, especially concierge service. Located in downtown next to all major places of interest.
Comment from Hotel Management
Jan 23, 2017 by General Manager, Hotel Management
Dear Guest, It was very thoughtful of you to write your opinions, which we very much appreciated, and we shall be glad to convey your courteous words of appreciation on to the staff. We are delighted to learn that you enjoyed your stay with us and that both our services and staff have somehow contributed to render your experience in Florence a successful one. Once again, thank you for comments and for staying with us. With best regards. L. Malloni
5 out of 5
by Naomi

Great location and very helpful staff

Posted Jan 4, 2017 on Hotels
Even before our arrival Maria on reception was incredibly helpful. Nothing was too much trouble. The hotel and rooms were very clean and in a central location. I'll definitely come back to stay.
Comment from Hotel Management
Jan 23, 2017 by General Manager, Hotel Management
Dear Naomi, First of all, thank you very much for the great review of our hotel! Your feedback is really important for us and we are glad that the Helvetia & Bristol Hotel met with your expectations. We are happy if you enjoyed your stay, our gourmet restaurant and all the hotel team! We hope to see you again very soon. Sincerely, L. Malloni
5 out of 5
by Ricardo

Posted Dec 30, 2016 on Hotels
Comment from Hotel Management
Jan 23, 2017 by General Manager, Hotel Management
Dear Ricardo, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, L. Malloni