Aerial view

Reviews of Helvetia & Bristol Firenze – Starhotels Collezione

5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 291 out of 453 reviews" "
Rating 8 - Good. 114 out of 453 reviews" "
Rating 6 - Okay. 32 out of 453 reviews" "
Rating 4 - Poor. 10 out of 453 reviews" "
Rating 2 - Terrible. 6 out of 453 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Stacie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel!!
Stayed 3 nights in Mar 2024
Response from The H&B Team on Mar 25, 2024
Dear Stacie,Thank you very much for your great review!Best regards,The H&B Team

8/10 Good

Elena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is avfery nice hotel with very caring stuff, with excellent location. But the room for the price we paid was small, instead of a proper shower was and old bath. The door to the bathroom was opening in and you need to get around it to get to the loo. Near the loo there is a a metal doir stopper/ each one I used the seat I heat my toes. Also - you have to isy extra £35 to use the dis facilities. There was nothing about this extra payment in the sure when I booked. So that felt like a cone. So good hotel but too expensive for what they offer and the rooms are nit 5 stars .
Stayed 2 nights in Feb 2024
Response from H&B Team on Feb 11, 2024
Dear Elena,Thank you for your valuable feedback, We're delighted to hear that you found our hotel to be very pleasant and that you experienced excellent service from our staff.We are sorry to hear about your dissatisfaction with the size and view of your room. Please accept our sincerest apologies for any inconvenience caused. Our Double Deluxe rooms, measuring 25 square meters, fall within the average size range for 5-star accommodations in the historic center of Florence.Regarding the bathroom setup, we appreciate your input and will certainly take it into account for future enhancements. Our goal is to offer comfortable and convenient accommodations to all our guests.Once again, thank you for sharing your experience with us. We hope to have the opportunity to welcome you back in the future and surpass your expectations.Warm regards,H&B Team

8/10 Good

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
It is a very pleasant hotel, excellent staff. The only thing - room was very small for the price, facing a tiny narrow street without any view. Also there was no proper show. I had to climb into the bath. And the door to the bath was opening inside . You had to go behind it to get to the loo seat. And the metal door stopper on the floor near the seat was always on the way, hitting me . Otherwise is fine.
Response from H&B Team on Feb 9, 2024
Dear Elena,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel to be very pleasant and that you experienced excellent service from our staff.We regret to learn of your dissatisfaction with the size and view of your room. Please accept our apologies for any inconvenience caused. It's worth noting that our Double Deluxe rooms, at 25 square meters, are within the average size range for 5-star accommodations in the historic center of Florence.Regarding the bathroom setup, we appreciate your feedback and will certainly take it into consideration for future improvements. Our aim is to provide comfortable and convenient accommodations for all our guests.Once again, thank you for sharing your experience with us. We hope to have the opportunity to welcome you back in the future and exceed your expectations.Warm regards,H&B Team

6/10 Okay

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from H&B Team on Feb 10, 2024
Dear Elena,Thank you so much for taking the time to leave us a review. We hope to have the opportunity to welcome you back soon and provide you with another memorable experience. Please don't hesitate to reach out if there's anything else we can assist you with in the future.Warm regards,H&B Team

10/10 Excellent

John, Brampton

Response from The H&B Team on Mar 25, 2024
Dear John,Thank you very much for your great review!Best regards,The H&B Team

10/10 Excellent

John, Brampton

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff!
Stayed 2 nights in Jan 2024
Response from H&B Team on Feb 4, 2024
Dear John,Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that you loved our staff. Providing excellent service is a top priority for us, and it's always rewarding to know when we've succeeded in creating a positive experience for our customers.We hope to welcome you back soon!Best regards,H&B Team

10/10 Excellent

ALLAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As good a 5 star hotel as anywhere in the world.
Stayed 1 night in Jan 2024
Response from The Helvetia & Bristol Team on Jan 24, 2024
Dear Allan,Thank you for taking the time to share your positive feedback with us! We are delighted to hear that you found our hotel to be on par with the finest 5-star establishments worldwide.We look forward to welcoming you back for another exceptional stay in the future. If there is anything specific that stood out during your visit and contributed to your positive experience, we would love to hear more about it.Thank you again for choosing our hotel, and we appreciate your valuable feedback.Best regards,H&B Team

8/10 Good

Devinder

Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful. Rooms are small but clean and comfortable. I was there for 1 night, I arrived at 1045pm and the restaurant was closed. They recommended another place that was open to give me a pizza. I left the next morning at 930am, I called 15 min before for my vehicle and still had to wait. When they charged me 60€ for parking…a little annoying.
Stayed 1 night in Jan 2024
Response from The Helvetia & Bristol Team on Jan 24, 2024
Dear Devinder,Thank you for taking the time to share your feedback about your recent stay with us. We are pleased to hear that you found our property beautiful and our rooms clean and comfortable.We sincerely apologize for the inconvenience you experienced regarding the restaurant closure upon your late arrival. Your feedback is valuable, and we will review our procedures to ensure better communication regarding dining options during late hours.We regret that the wait time for your vehicle at our external valet parking service took longer than expected, and we acknowledge that this may have been frustrating. Our typical wait time is approximately 10 to 15 minutes, and we apologize if this information was not communicated to you during check-in. We understand the importance of your time and will make every effort to ensure a more seamless and efficient valet service in the future.We hope to have the opportunity to welcome you back for a more positive experience in the future.Kind regards,H&B Team

10/10 Excellent

Carrie

Stayed 1 night in Dec 2023
Response from The H&B Team on Dec 13, 2023
Dear Carrie,Many thanks for your feedback!Best regards,The H&B Team

8/10 Good

orit hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
Amazing hotel , the staff is very helpful and attending ,the concierge is very friendly and knowable , we enjoyed the stay and can’t wait to come back , thank you all for making my birthday memorable
Stayed 4 nights in Nov 2023
Response from The H&B Team on Dec 7, 2023
Dear Orit,We are genuinely grateful for your kind words and thrilled to hear that you had a fantastic stay with us and enjoyed a memorable birthday celebration. Your satisfaction is our ultimate reward.Our dedicated team takes pride in providing helpful and attentive service, and it's heartening to know that our concierge's friendly and knowledgeable assistance added to the enjoyment of your visit.We can't wait to have the pleasure of hosting you again for another exceptional experience. If there are any specific preferences or arrangements you'd like for your next visit, please feel free to let us know. Your comfort and satisfaction are our top priorities.Thank you once again for choosing our hotel for your celebration. We look forward to the opportunity to welcome you back and create more wonderful memories together.Best regards,The H&B Team

10/10 Excellent

Christopher

Traveled with group
Liked: Amenities
Perfect stay in the center of Florence
Stayed 2 nights in Nov 2023
Response from The H&B Team on Nov 22, 2023
Dear Christopher,Thank you very much for your review!Best regardsThe H&B Team

10/10 Excellent

PJKev

Stayed 1 night in Oct 2023
Response from The Helvetia & Bristol Team on Oct 12, 2023
Dear Mr. PJKev,Thank you very much for your kind feedback, we really hope to have with us again at the Helvetia & Bristol in the near future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very clean
Stayed 5 nights in Sep 2023
Response from The Helvetia & Bristol Team on Oct 12, 2023
Dear Guest,Thank you very much for your kind feedback, we really hope to have the privilege to welcoming you back at the Helvetia & Bristol in the near future.

10/10 Excellent

PETER

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice clean hotel and attentive staff
Stayed 3 nights in Sep 2023
Response from The H&B Team on Sep 13, 2023
Dear Peter,Thank you for the excellent review! We take pride when receiving such wonderful feedback regrading our staff.We look forward to welcoming you back soon again.Best regardsThe H&B Team

10/10 Excellent

Daniel

Stayed 2 nights in Aug 2023
Response from The H&B Team on Sep 5, 2023
Dear Daniel,We sincerely appreciate your review.We eagerly anticipate your return to our establishment at your earliest convenience.Best regards,The H&B Team

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well built hotel in a great area. Clean, nicely decorated, friendly staff.
Stayed 2 nights in Aug 2023
Response from The H&B Team on Aug 28, 2023
Dear John,Thank you so much for taking the time to leave such a positive review of our hotel! We're delighted to hear that you found our property well-built and enjoyed the convenient location. It's wonderful to know that the cleanliness and decor met your expectations. Our staff takes great pride in providing friendly and attentive service, and we're thrilled that you experienced that firsthand. We hope to have the pleasure of welcoming you back for another exceptional stay in the future!Best regards

10/10 Excellent

Stewart

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this property is excellent, less than a minute from the main attractions, shops and restaurants, but also surprisingly quiet. The staff couldn’t be any more helpful and the room was lovely.
Stayed 5 nights in Jul 2023
Response from The H&B Team on Aug 7, 2023
Dear Stewart,It is a pleasure to receive such great feedback!We look forward to welcoming you back again in the near future.Best regards,The H&B Team

10/10 Excellent

edward, Atlanta

Stayed 2 nights in Jul 2023
Response from Front Desk Team on Aug 13, 2023
Dear Mr. Edward,Thank you very much for your great feedback, we really hope there will be another occasion to welcome back here at the Helvetia & Bristol.

10/10 Excellent

Christian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in great location with fantastic service. Highly recommend.
Stayed 2 nights in Jul 2023
Response from The H&B Team on Jul 11, 2023
Dear Christian,Thank you for your fantastic feedback and very glad that we could exceed your expectations!We look forward to welcoming yu back.Best regards,The H&B Team

10/10 Excellent

Franco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in a refurbished room was very noice & they gave comlimentry items & flowers in room
Stayed 2 nights in May 2023
Response from The H&B Team on May 30, 2023
Dear Franco,Thank you for the great review!Best regardsThe H&B Team

10/10 Excellent

Angelo

Stayed 1 night in May 2023
Response from The H&B Team on May 18, 2023
Dear Angelo,Thank you very much for your great review!Best regards,The H&B Team

10/10 Excellent

Alessia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is absolutely beautiful! Right in the heart of Florence, a 5 minute walk from Il Duomo, 2 minutes from Piazza Della Reppublica, it is the perfect location for a Fiorentine Holiday! 5 star service all around, the staff were incredibly helpful and friendly. They were able to suggest restaurants and make reservations for us, as we were a bigger group. They even remembered us by name! The rooms are clean and beautiful, with wonderful amenities. Turn down service is offered, with chocolates on your pillow. 10/10 would recommend!
Stayed 2 nights in May 2023
Response from The H&B Team on May 15, 2023
Dear Alessia,It is a pleasure to receive such a wonderful review. We are glad that we could deliver an exceptional experience!We look forward to welcoming you back soon again!Best regards,The H&B Team

10/10 Excellent

Erin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a magical hotel! The staff goes above and beyond to make sure your stay is top notch. We had the best time here and will be back and will make sure we tell everyone to book here!
Stayed 3 nights in Feb 2023
Response from The H&B Team on Apr 7, 2023
Dear Erin,It is a great pleasure to receive your feedback!Thank you once again for staying with us!Best regards,The H&B Team

10/10 Excellent

Mandy Jane

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Perfect location for all the key sight seeing, right next to the cathedrals, museum and galleries. Beautiful hotel, fantastic food, really lovely staff and service. Spa is amazing and just needed after walking around in beautiful Florence.
Stayed 3 nights in Mar 2023
Response from The H&B Team on Apr 7, 2023
Dear Mandy Jane,It is a true pleasure to receive your review!Thank you once again for staying with us!Best regards,The H&B Team

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very nice and they dont skimp out on anything. They give you plenty of water, great care to any amenities you may need like qtips, lotion, towels, etc. Very impressed with this property. Out room upgrade was absolutely gorgeous! Thank you so much!!! We loved every moment of being there and wished we could have stayed longer. The spa was amazing!! Beautiful property!!
Stayed 2 nights in Mar 2023
Response from The HB Team on Mar 20, 2023
Dear Timothy,Thank you for the excellent review!We love to know that we exceeded your expectations and we look forward to welcoming you back soon again!Best regards,The HB Team

10/10 Excellent

Abdullah

Liked: Cleanliness, property conditions & facilities, room comfort
Room takes you back in time, lovely stay
Very good stay, in a very good location all you need to see is a walking distance, the hotel takes you back in time, matches the city vibe 10/10 will come back again… great welcoming staff
Stayed 1 night in Mar 2023
Response from The H&B Team on Mar 15, 2023
Dear Abdullah,Thank you for your excellent review.We do appreciate your genuine feedback and we cannot wait to welcome you back in the near future again.Best regards,The H&B Team.

10/10 Excellent

Jon

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Perfect location. Friendly and attentive hotel team
Stayed 4 nights in Mar 2023
Response from The H&B Team on Mar 9, 2023
Dear Jon,Thank you for your great feedback!We look forward to welcoming you back soon again!Best regards,

10/10 Excellent

Ae roshida

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extra ordinary
Amazing will not be enough to describe the vacation we had! Everything was perfect from A-Z! Best service we ever had, great location and super modern and cozy hotel!
Stayed 2 nights in Mar 2023
Response from The H&B Team on Mar 9, 2023
Dear Ae roshida,Thank you for your Extra ordinary feedback!We look forward to welcoming you back soon again!Best regards,

10/10 Excellent

Dean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location hotel & overall service was great throughout our 3 night stay. I would strongly recommend.
Stayed 3 nights in Feb 2023
Response from The H&B Team on Mar 6, 2023
Dear Dean,Thank you for the great review and we look forward to welcoming you back again in the near future!Best regards,The H&B Team

10/10 Excellent

Liora

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nos dieron una habitación espectacular. El servicio del hotel es impecable
Stayed 2 nights in Feb 2023
Response from The H&B Team on Mar 2, 2023
Apreciada Liora,Muchas gracias por su excelente review!Esperamos darle la bienvenida nuevamente pronto.Saludos,El equipo H&B

10/10 Excellent

ZORINA

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay great location
Stayed 4 nights in Feb 2023
Response from Carlo D'Onghia on Feb 16, 2023
Dear Zorina,Thank you very much for your kind review and feebdack! We really hope to have you with us during your next stay in Florence.Kindest regards,

10/10 Excellent

John, Brampton

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, great staff, great bar/bartenders. My new favorite hotel in Florence!
Stayed 2 nights in Feb 2023
Response from Carlo on Feb 11, 2023
Dear John,Thank you very much for your kind feedback! It will be a pleasure to have you again with us at the Helvetia & Bristol in the near future.Kindest regards,

10/10 Excellent

Yaser

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Florence Hotel
I felt like I was in an old Mansion. Historic with a great location in Florence. Very friendly professional staff.
Stayed 3 nights in Dec 2022
Response from The Helvetia & Bristol team on Jan 12, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and our Staff, we hope to see you again very soon.Sincerely,

10/10 Excellent

soudabeh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean and great location
Response from The Helvetia & Bristol Team on Jan 12, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Jorge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent!!
Stayed 2 nights in Dec 2022
Response from The Helvetia & Bristol Team on Dec 15, 2022
Dear Jorge,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Helvetia & Bristol Team

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite hotel in Florence and I have been many times. Perfect location. Big beautiful rooms and the feeling you are staying in an elegant palace. Staff is wonderful and go above and beyond in every way. Recently renovated as well so it is even better.
Stayed 3 nights in Dec 2022
Response from Carlo on Dec 11, 2022
Dear Aaron,Thank you very much for your kind words, it's always a pleasure to welcoming you back at the Helvetia & Bristol.Consider all our Staff at your complete disposal. Kindest regards,Carlo

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic, boutique hotel right in the best section of Florence. Book it and you will NOT regret it!
Response from The Helvetia & Bristol Team on Dec 5, 2022
Dear Mark,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Helvetia & Bristol Team

10/10 Excellent

jasbinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022
Response from The H&B Team on Nov 22, 2023
Dear jasbinder,Thank you very much for your rating!Best regardsThe H&B Team

10/10 Excellent

Gino D

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEST EVER!
This hotel is absolutely a MUST! It was so gorgeous and the staff was excellent! Great location for shopping and easy to get to the Duomo and Academia!
Stayed 3 nights in Sep 2022
Response from Gabriele. S on Sep 27, 2022
Dear Guest, We would like to thank you for your words of appreciation towards our staff. We are also very glad to hear that you have enjoyed our location. We really hope to welcome you back in the near future. Kind Regards. The Helvetia & Bristol team.

6/10 Okay

Larry, Mesquite

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The spa was excellent. However, the person in charge could barely communicate in English.
Stayed 4 nights in Sep 2022
Response from The Helvetia & Bristol Team on Oct 10, 2022
Dear Larry,Thank you for your review and we look forward to welcoming you back soon again!Best regards,

10/10 Excellent

Jennifer

Stayed 1 night in Sep 2022
Response from Gabriele. S on Sep 27, 2022
Dear Guest, Thank you very much for your great feedback! We sincerely hope to have the opportunity to welcome you back soon. Kind Regards. The Helvetia & Bristol team.

10/10 Excellent

Faisal

Stayed 3 nights in Sep 2022
Response from The Helvetia & Bristol Team on Sep 12, 2022
Dear Faisal, We truly appreciate your feedback! We look forward to welcoming you back soon again. Best regards, The Helvetia & Bristol Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Hotel is located right near the shopping District and the Duomo. Perfect location. The rooms are furnished very nicely with high-quality materials. Most importantly, all the employees and over backwards to make your stay an excellent one.
Stayed 7 nights in Sep 2022
Response from The Helvetia & Bristol Team on Sep 12, 2022
Dear Guest, We truly appreciate your feedback, especially your compliments to our staff! We look forward to welcoming you back soon again. Best regards, The Helvetia & Bristol Team

10/10 Excellent

Benjamin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place, staff are so helpful and kind… amazing spa and a great location.
Stayed 3 nights in Aug 2022
Response from The Helvetia & Bristol Team on Sep 4, 2022
Dear Benjamin,We are delighted to receive your feedback and we look forward to welcoming you back soon!Best regards

10/10 Excellent

Carl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property.
Stayed 1 night in Aug 2022
Response from The Helvetia & Bristol Team on Aug 15, 2022
Dear Carl, Thank you very much! We look forward to welcoming you soon again! Best regards, The Helvetia & Bristol Team

10/10 Excellent

Mitja

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is truly 5 star with amazing location and staff You also must visit the spa we are definitely coming back
Stayed 1 night in Jul 2022
Response from The Helvetia & Bristol Team on Jul 18, 2022
Dear Mitja, Thank you for your fabulous review! We cannot wait to welcome you back. Best regards

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning hotel and location. Special thank you to the porters who were extremely helpful and welcoming. The spa is one of the best I have been to and the finish is immaculate. Even if you arnt staying i still recommend a visit. Rooms arnt huge but had everything we needed and was very clean. The location couldnt have been more perfect with Cartier and other super brands literally opposite the hotel (if thats what you like) but not a noisey busy street. Would definitely stay there again
Stayed 4 nights in Jul 2022
Response from The Helvetia & Bristol Team on Jul 15, 2022
Dear Melissa, We thank you for your wonderful review! We are truly glad to learn you have enjoyed the location, the Spa, and especially our staff and porters! We will share your comment with the staff. We look forward to welcoming you back on your next visit. Best regards

10/10 Excellent

Aisha

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were excellent and very kind. The hotel is well maintained and within walking distance to everything you need to see in Florence.
Stayed 1 night in Jul 2022
Response from The Helvetia & Bristol Team on Jul 15, 2022
Dear Aisha, We thank you for your wonderful review! We are truly glad to learn you have enjoyed the Hotel and especially our staff! We will share your comment with the Team. We look forward to welcoming you back on your next visit. Best regards

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a superb location
Stayed 3 nights in Jun 2022
Response from The Helvetia & Bristol Team on Jun 23, 2022
Dear Angela, We truly appreciate your great review! Best regards

8/10 Good

Haifa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 4 nights in Jun 2022
Response from The Helvetia & Bristol Team on Jun 22, 2022
Thank you for your great review!