Ratings based on 235 Verified Reviews

4.4 out of 5
89% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Sep 7, 2017
Not a 5 star hotel. 3 at best. Great location and accommodating staff
5 out of 5
Recommended
for Couples
by A verified traveler from Chichester, UK

Perfect location and exceptional comfort!

Posted Sep 7, 2017
From the moment we arrived, it was apparent that this is a very special hotel. The room proportions are exquisite and the decor is very appealing. Much thought and care have been devoted to this address. All of the staff are charming, and nothing is too much trouble. It's not really a family hotel; it has a serene, peaceful ambience. We'll be back!
Comment from Hotel Management
Sep 11, 2017 by LM, Hotel Management
Dear Yodarunner, Thank you for sharing your comment on Expedia site. We gladly appreciate your taking the time to share your views with us and truly inspiring to learn you had a special visit to the property. We hope we can soon welcome you once again. Kind regards, Luana Malloni Management Assistant
2 out of 5
by A verified traveler from New York, NY

Fallen Star

Posted Sep 4, 2017
This hotel is an old hotel in need of renovation. The rooms are tastefully decorated with antiques but the carpeting in my room was full of stains. The room was small and uncomfortable. The maid left earplugs at turn down. The noise level from the street made sleeping impossible, even with the earplugs.
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely treatment by staff, perfect location....

Posted Aug 25, 2017
Everything was exceptional, I would stay there again. Outside noise unavoidable due to Location however they provide ear plugs
Comment from Hotel Management
Sep 11, 2017 by LM, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Luana Malloni Management Assistant
5 out of 5
Recommended
for Everyone
by A verified traveler from Ojai California

Posted Aug 23, 2017
We arrived late to the hotel having missed our connection into Florence. Once we arrived the hotel was immediately attentive to our every need. The stress of the journey melted away. The hotel is beautiful, the staff impeccable, kind and helpful. It was the best experience on our whole breakfast room and food and service - utterly delightful. The only problem was that we did not have longer there. Beautiful place!!
Comment from Hotel Management
Sep 11, 2017 by LM, Hotel Management
Dear Mrs. Jacqueline, Thank you for sharing your comments related to your stay at our Helvetia & Bristol. It is indeed a pleasure having you with us and truly inspiring to know you had the best experience whilst in Florence. Looking forward to welcome you once again to our property, we send you our best regards, Luana Malloni Managment Assistant
5 out of 5
Recommended
for Everyone
by A verified traveler from Birmingham, UK

Spacious, splendour and fantastic customer service

Posted Aug 16, 2017
Pros: Decor, spacious rooms, quality of customer service and willingness to go that extra mile for guest comfort
Cons: Install a gym
Every aspect of this hotel was 5 star. Fantastic spacious rooms, politeness and communication skills of hotel staff. There was incredible attention to guest welfare throughout the booking, room cleaning, breakfast and evening restaurant meal Genuinely the best hotel I have stayed out. Fantastic location for seeing the very best of Florence.
Comment from Hotel Management
Sep 11, 2017 by LM, Hotel Management
Dear Mr. Raj, Thank you for choosing to stay with us at the Helvetia & Bristol and for taking the time to post your feedback. We are delighted to know you were satisfied with the hotel facilities and services. . With renewed thanks for your positive comments, we sincerely hope to have the pleasure of welcoming you again to the Helvetia & Bristol in the near future. Best regards, Luana Malloni Management Assistant
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location..wonderful staff..

Posted May 1, 2017
The staff were so nice..couldn't do enough for us..but a few small things made us wonder..no water in room and only one bar of soap..strange for the standards of this type of hotel
Comment from Hotel Management
Jun 1, 2017 by LM, Hotel Management
Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay, our great location and our team. We appreciate your feedback, and we are taking into good consideration your comment about the water and the soap. We hope to see you again very soon! Sincerely, Luana Malloni Managment Assistant
5 out of 5
Recommended
for Everyone
by A verified traveler from NZ

Very central hotel just where you'd like it to be

Posted Apr 23, 2017
Small hotel with personal service. Make you feel part of the family. So central driving the car there is possible but a bit complex.
Comment from Hotel Management
Apr 28, 2017 by LM, Hotel Management
Dear Guest, Thank you for sharing your comment on Expedia site. We gladly appreciate your taking the time to share your views with us and truly inspiring to learn you had an enjoyable visit to at the Helvetia & Bristol. We hope we can soon welcome you once again. Best regards, Luana Malloni Management Assistant
5 out of 5
by A verified traveler

Posted Apr 20, 2017 on Hotels
Best hotel I have ever stayed at and I travel for work a lot. Everything was top notch when it came to presentation and the staff was beyond professional. I HIGHLY recommend staying here!
Comment from Hotel Management
Apr 28, 2017
Dear Guest, Thank you for sharing your comments related to your recent stay at our Helvetia & Bristol. It is indeed a pleasure to know you had the best experience whilst in Florence. We look forward to welcoming you once again to the Helvetia & Bristol. Best regards, Luana Malloni Management Assistant
5 out of 5
by Christopher

Elegant and comfortable hotel

Posted Apr 18, 2017 on Hotels
Very comfortable hotel in excellent location. There were a few minor maintenance issues in the room, and a few housekeeping fails, but nothing that interfered with the very pleasant stay. Single rooms are on the small side, but are quite comfy and elegant. Breakfast buffet is good for sweets and cakes, but not so good for eggs or healthy cereal. Front desk staff are very helpful and professional. All in all, I would happily return
Comment from Hotel Management
Apr 28, 2017
Dear Mr. Christopher, We would like to thank you for sharing your views with us and for posting your review on Expedia site. Our Front desk staff were all delighted to hear your positive remarks. We have noted your comments about maintenance issues and a few housekeeping fails. These departments were immediately notified to further improve the service and ensure similar defiances will be avoided in future. Looking forward to the pleasure of welcoming you again to the Helvetia & Bristol, we send you our best regards, Luana Malloni Management Assistant