View from room

Reviews of Hotel Alessandra

2 out of 5
Hotel Alessandra
Borgo Santi Apostoli 17, Florence, FI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 364 out of 592 reviews" "
Rating 8 - Good. 180 out of 592 reviews" "
Rating 6 - Okay. 32 out of 592 reviews" "
Rating 4 - Poor. 9 out of 592 reviews" "
Rating 2 - Terrible. 7 out of 592 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Yifeng

Traveled with family and small children
Liked: Cleanliness, staff & service
The hotel is located at the upper levels of an old building. It is outdated. The front desk were friendly and helpful. Drop off/ pick up room key at front desk every single time. Kettle is available by requested. Little fridge was not working. Need to ask the front desk to turn on /off the heater. The biggest issue was no ventilation in bathroom.
Stayed 3 nights in Mar 2024

10/10 Excellent

Alfredo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was ideal, it gave me the flexibility of visiting main landmarks within walking distance.
Stayed 2 nights in Mar 2024

10/10 Excellent

Dewi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and professional. I highly recommend this property
Stayed 5 nights in Mar 2024

10/10 Excellent

Megan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and they gave us great recommendations. Thank you all.
Stayed 3 nights in Mar 2024

10/10 Excellent

Katherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly superb. The staff made the stay even better. Comfy bed and a lot of space. Would recommend anyone to stay here.
Stayed 3 nights in Nov 2023

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly. The hotel is centrally located along the Arno so it is a great place to stay if you are looking to do Florence in a day or two. Very walkable to/from all the major sites and train station.
Stayed 1 night in Nov 2023

10/10 Excellent

Michelle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is A-Mazing!!!! The breakfast is excellent and the location is perfect. Beds were comfy and bathrooms updated and clean. 5-Star experience. Definitely will stay again and definitely recommend!!
Stayed 2 nights in Nov 2023

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff and very personable owner.
Stayed 2 nights in Nov 2023

10/10 Excellent

Hayley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, super friendly and helpful. Great old world rooms and in amazing location.

10/10 Excellent

William

Stayed 2 nights in Oct 2023

10/10 Excellent

christy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a wonderful stay! Owner and staff are all so helpful and lovely! Breakfast was so delicious. Perfect location- can’t wait to get back!
Stayed 2 nights in Sep 2023

4/10 Poor

Irma

Traveled with family
It was dificult to go upstairs with suitcases, no help from the staff
Stayed 2 nights in Sep 2023

10/10 Excellent

STEPHEN, YPSILANTI

Stayed 3 nights in Oct 2023

6/10 Okay

Kenneth

Traveled with partner
Liked: Staff & service, amenities
The hotel was well located and the staff were very friendly and helpful. Breakfast was included and was good in terms of quantity and quality. However, access to the hotel reception, once inside the building itself, involves walking up 75 steps (and another 25 steps to our room). Or, walk up 22 steps after entering the building and there is a very small elevator to take you to reception. Not good for anyone who has mobility issues. The bathroom in our room (16B) was a very unusual configuration, with the shower and sink in one area and the toilet and bidet in another, connected by a narrow opening. Very clean and totally functional - just unusual. The view from our room was not much - roof tops of adjacent buildings. The same view was available from the tiny hotel rooftop terrace (2-3 tables in very confined area).
Stayed 3 nights in Oct 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Ian, MARKHAM

Stayed 5 nights in Oct 2023

10/10 Excellent

Gary

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Good food choices nearby.
Stayed 3 nights in Oct 2023

10/10 Excellent

RICHARD

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked our stay. Everyone was very friendly and helpful, especially Monte and the general manager. The room was clean and spacious. The hotel is in the perfect place to visit the city. Would return.
Stayed 2 nights in Oct 2023

10/10 Excellent

Debbie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay and the staff were outstanding!!!
Stayed 2 nights in Oct 2023

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful boutique hotel on a quiet street in a very walkable neighborhood. Close to all Florence attractions.
Stayed 3 nights in Sep 2023

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
This property is perfectly located. Walkable everywhere. Many good resteraunts to choose. Staff very helpful and friendly. I would stay here again!
Stayed 2 nights in Oct 2023

8/10 Good

Cheryl

Traveled with partner
Liked: Staff & service, property conditions & facilities
The hotel, one block from Ponte Vecchio, is convenient to so many wonderful sites in Florence. The staff was most accommodating, responsive and helpful. While the area is quite noisy the rooms were soundproof and we were not disturbed by the outdoor noise. Overall, the room was clean; however, we did find bugs on the bottom of the warddrobe when we were packing to leave. Having to walk up two flights of stairs to reach the elevator to reception (on the 3rd level) was really the only other negative.
Stayed 5 nights in Sep 2023

8/10 Good

Alan, Petaluma

Liked: Cleanliness, staff & service, property conditions & facilities
It should be made clear to new visitors to Florence, to keep their windows closed to keep out mosquitos! I learned the heard way the first night!!
Stayed 2 nights in Oct 2023

10/10 Excellent

Zachary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so nice and helpful! Helped us out with taxis when we needed it as well as recommended a few spots in the area and gave us a very useful map of the area. Would stay here again if I came through Florence again.
Stayed 1 night in Sep 2023

8/10 Good

James S

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely helpful. The A/C could have been kept a bit cooler. Breakfast was very good and the server did a wonderful job. I'd stay here again.
Stayed 4 nights in Sep 2023

10/10 Excellent

Leo

Traveled with partner
Liked: Amenities
This hotel was quite unique. It is a bit challenging in terms of stairs up to the reception area and rooms but the elevator part way up definitely helped, especially with the luggage. The staff were wonderful, extremely welcoming and helpful with everything-e.g. booking us a cab to the airport in checkout. The breakfasts were delicious and well worth the cost. The hotel is also very close to most of the most important sites to see, Uffitzi Gallery, Ponte Vecchio etc. Our room was comfortable, simple but the bathroom was very modern and functional as was the air conditioning. I would definitely recommend this hotel to other visitors.
Stayed 3 nights in Sep 2023

10/10 Excellent

CESAR

Stayed 1 night in Sep 2023

10/10 Excellent

Maryann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevator starts on the second floor, carrying your luggage up a flight of stairs was tough. Other wise great place to stay!
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023

10/10 Excellent

Shirley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean . The staff were over the top helpful. It had Italian charm. The location was great and walkable
Stayed 2 nights in Sep 2023

10/10 Excellent

Shirley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely hotel. The staff were very friendly and helpful. The breakfast was good with a good variety of options.
Stayed 2 nights in Sep 2023

10/10 Excellent

anita

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best stay ever! Every morning we woke in this gorgeous hotel, rich with historic detail and character, thankful that we found it. We would throw open the shutters and look to the narrow stone street below where horse and carriages clip-clopped by and people milled in and out of trattorias and shops. The family who own and operate this hotel were warm, welcoming and treated us like an extension of their own. When I'd pop down to the desk to ask if I could borrow wine glasses from the lounge to take up to the rooftop terrace I was invariably told "Of course, this is your house!" Also, dining recommendations, all within a short walk, were excellent. The location is perfect for accessing all the sites, and the Arno river is just one street away--you can see it--and a bell tower--from the rooftop terrace. A note--the lift for those with luggage or mobility issues is accessible only after walking up two short flights of stairs. Absolutely loved our stay here, and if we return to Florence would not consider staying anywhere else.
Stayed 3 nights in Sep 2023

6/10 Okay

Paul

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The staff is amazing but not enough to make up for the worn out beds and poor condition of the bathroom/shower. Location was perfect but would not stay again.
Stayed 5 nights in Sep 2023

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Y
Stayed 3 nights in Sep 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2023

8/10 Good

Phil

Liked: Staff & service, property conditions & facilities
This property is a very old building and they have preserved the history and style. Overall, we enjoyed our stay. The staff was incredibly helpful and it was comfortable and very convenient. However, there were a couple of drawbacks: -aor conditioning is controlled by the front desk -whrn returning to our room one day, they must have used a bug spray and the room was extremely overtaken by the strong chemicals -walls are very thin and you can hear everything I would recommend this hotel for location, service and comfort.

10/10 Excellent

Omar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! The room, the location, breakfast, the very nice and helpful staff. Even though it’s a 2 stars hotel, it was better than many 3 stars hotel I stayed in the past.
Stayed 2 nights in Aug 2023

10/10 Excellent

Luisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome! Owner Andrea and Monti were so helpful, they took care of us, took care of our car as we didnt know where to park, they gave us recommendations, and basically we felt very well looked after. Monti especially, went above and beyond. At breakfast Tisha was so nice ...we felt really welcomed. Miss them all....we would definitely stay there again...Ciao amore...we miss you, Luisa and Ivo and family
Stayed 3 nights in Jul 2023

6/10 Okay

Tony

Traveled with family
Liked: Cleanliness, staff & service
The location was outstanding. The staff was very helpful. The stairs to get up to the lobby are not for the faint or elderly.
Stayed 3 nights in Aug 2023

10/10 Excellent

Roland

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great vintage feel in a vintage part of town. Large room.
Stayed 3 nights in Jul 2023

10/10 Excellent

Geraldine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 2 nights in Aug 2023

10/10 Excellent

Keeley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location location location! Amazing staff as well thanks for a great stay
Stayed 4 nights in Aug 2023

10/10 Excellent

Jeremy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property, excellent staff! They treated us so well the whole time we were there and the room was absolutely beautiful. Will definitely come back and stay here again when we return to Florence.
Stayed 4 nights in Jul 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Rene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice and cozy, the location of the hotel is very convenient as many worthwhile locations are within walking distance.
Stayed 1 night in Jul 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was gorgeous and super clean! It fit 4 adults easily and the air conditioning worked great( Hecht was important since we had a heat wave while in Florence). The location was super close to Ponte Vecchio and the staff was crazy nice. Monte was awesome and always fun! Would definitely stay here again!
Stayed 4 nights in Jul 2023

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jul 2023

8/10 Good

Roman

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel Alesssndra is a delight. Andrea and his staff looked after us from greeting to goodbye. They were helpful guides with good recommendations. The room was generous and comfortable. Stairs to the tiny first floor elevator added to the charm but could be challenging for some.

10/10 Excellent

Christina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Andrea and his staff were the nucest people in Italy. I came as a customer and left as a friend.
Stayed 6 nights in Jul 2023