Ratings based on 177 Verified Reviews

4.2 out of 5
95% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Like having a home in Firenze!

Posted May 15, 2017
This hotel was recommended by a friend as a good place to stay in the heart of Florence. What we found was an absolutely great place to stay, a beautifully appointed hotel that feels like home, a staff that treats you like you're part of their own family, a delicious breakfast that features breads, pastries and jams made by the kitchen staff who also serve with friendly attentiveness, services and assistance that help you relax, get to know the city, recommend places of interest and overall provide an experience that will make you want to return - not only to Florence, but to this wonderful hotel! Our thanks to Nina, Anna, Chiara, Angela Erjon, Filippo, Maurizio, Katrina, Ursula, Fiorina, Nestor and our proprietor Giacomo for making our anniversary trip so special!
Comment from Hotel Management
May 17, 2017 by Chiara Facchi, Hotel Management
Dear Guest, thank you very much for your lovely words. We all are so happy for your appreciation. We want that our guest feels like at home, all our service have this target, and we are glat that we have hit it. We hope to welcome you again on your next trip to Florence. Best regards Chiara Front office manager
4 out of 5
by David

We love Florence

Posted Mar 27, 2017 on Hotels
The location of this hotel is perfect. Less than a ten minute walk to the SM Novella train station and even closer to the Duomo. The hotel was being renovated while we were there but that did not hinder our stay at the slightest. The breakfast served here was by far the best we had at any hotel we stayed in on our trip. The only knock on this hotel is that the mattresses were a little hard.
Comment from Hotel Management
Apr 13, 2017 by Chiara, Hotel Management
Dear Guest, thank you so much for your lovely review. I am glad you have apperciated the home made breakfast and the quality of our service. I am sorry for the mattress, have you tried to ask at reception desk? Maybe we could have found a solution for your comfort. I hope to welcome you again. Best regards Chiara Front office manager
5 out of 5
by A verified traveler

Posted Mar 17, 2017 on Hotels
Comment from Hotel Management
Apr 13, 2017 by Chiara, Hotel Management
Dear Guest, thank you for your quotes. Best regrds, Chiara Front office manager
5 out of 5
by Cathryn

Boutique Gem with Outstanding Staff & Breakfast

Posted Dec 31, 2016 on Hotels
Small boutique hotel with exceptional staff and by far the most amazing homemade buffet breakfast - everything from preserves to cakes, butter and pastries was handmade by the staff from local and organic ingredients.
Comment from Hotel Management
Jan 7, 2017 by General Manager, Hotel Management
Dear guest, thank you for your nice review, expecially from the breakfast staff. They are so glad for your appreciation. We all hope to welcome you again. Best regards, Chiara Front office manager
2 out of 5
by A verified traveler

smelly room and bathroom

Posted Sep 27, 2016 on Hotels
the hotel is under renovation and some rooms are remodeled but they put us in an old room which smelled soooooo bad. a/c was blowing but wasn't effective and smell from the bathroom was even worse then the smell in the room. we asked the staff to take care the smell and they said they did (on the 1st night) but it still smelled really bad. on the 2nd day they did a better job but it didn't eliminate the smell completely. the food was so-so and the overall experience isn't so great. there are a lot better hotels in Florence (we stayed in a different hotel 2 years ago, - lot better). I wouldn't recommend this hotel. choose something else at least until they're done with renovation.
Comment from Hotel Management
Oct 1, 2016 by General Manager, Hotel Management
Dear Guest, We sell renovated rooms under the name of deluxe rooms, but you have booked a classic room, so that we couldn’t give you a renovated one, the price was different and they were all already booked. Remember to check the description of the rooms before booking. I am sorry for the smell, but I remember it was solved from the housekeeper the first morning of your stay. I am sorry for not having satisfied your expectations, but I think you were expecting too much from a three star hotel. Regards, Chiara Front office manager
4 out of 5
by A verified traveler

convenient & clean hotel.At the heart of Florence

Posted Sep 18, 2016 on Hotels
great location. Lift was very small though. Very co operative staff
Comment from Hotel Management
Sep 21, 2016 by General Manager, Hotel Management
Dear Guest, thank you for your review. You know ancient buildings were not buit to have a lift so we have been luky to have the chence to put one. At the end of renovation works we will have a better one. I hope to welcome you again. Best regards, Chiara Front office manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Unbeatable location in heart of Florence

Posted Sep 4, 2016
Ideal location--in the heart of Florence, only a short (less than 10 minute) walk to main train station (Firenze SMN) and most of major tourist sites. Very friendly and helpful staff, who speak English very well. An older, nondescript building, but clean, newly finished rooms. Excellent breakfast buffet with broad selection of items (and freshly brewed espresso/cappucino) included. Cheerful, friendly and helpful wait staff round out a delightful morning experience and set the tone for a wonderful day in this fabulous historical city. Had a room (rare in Europe) that comfortably accommodated our family of 5. Thoroughly enjoyed our stay here and would highly recommend!
Comment from Hotel Management
Sep 14, 2016 by chiara, Hotel Management
Dear Guest, thank you for your kind words from all the staff. We are very happy that you , and your family, have enjoyed the stey here. We all hope to welcome you again. Best regards, Chiara Front office manager
3 out of 5
by A verified traveler

Posted Aug 19, 2016 on Hotels
Great location but very noisy at night.
Comment from Hotel Management
Aug 24, 2016 by General Manager, Hotel Management
Dear guest, thank you for the review. I am glad you liked the location. The noise at night is due to the location: we are in the heart of Florence, close to many restaurants, pubs and it is normal that at night, in the summer, there are a lot of people making noise til late nigth. Moreover we are close to the market. But this is part of the real Florence atmosphere, if you are looking for quiet and silence maybe it is better to choose an hotel out of the city center! Best regards, Chiara Front office manager
5 out of 5
by A verified traveler

Posted Aug 2, 2016 on Hotels
Comment from Hotel Management
Aug 30, 2016 by General Manager, Hotel Management
Dear Guest, Thank you very much for the good ratings. Best regards, Chiara Front office manager
4 out of 5
by Diane from Scottsdale AZ

Great home away from home!

Posted Jul 6, 2016 on Hotels
The staff couldn't be any sweeter; very helpful. Breakfast was delightful!
Comment from Hotel Management
Jul 13, 2016 by Chiara, Hotel Management
Dear guest, Thank you very much for your review, all the staff and I really appreciate it. I hope to welcome you again, Best regrds Chiara Front office manager