Ratings based on 771 Verified Reviews

3.8 out of 5
84% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Alexandria;Egypt

Nice hotel

Posted Feb 15, 2018
A privileged hotel with an excellent location close to all FLORENCE'S attractions. Breakfast is good and fresh. The room is a little cramped but there is an interest in cleanliness.
2 out of 5
by A verified traveler from Southern California

Would not stay here again

Posted Jan 6, 2018
Location was great. Breakfast was not good. Add some eggs and fresh pastries. The bed and pillows were hard and flat. Staff was not friendly, just doing their job and not enjoying it.
3 out of 5
Recommended
for Everyone
by A verified traveler from Rome

Room for 3 adults

Posted Jan 2, 2018
Pros: Location
Cons: One key provides access to our floor and room. Inconvenient for multiple guests sharing room.
Location: Duomo, Accademia, Uffizi, etc
Hotel is in middle of major sites. 3rd bed was in a separate space. Breakfast was nice
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Fantastic location

Posted Oct 27, 2017
Pros: Location
Cons: Maybe a slight update in the hotel condition
Location: All main attractions are very close, as well as restaurants.
Very close to the Duomo and other main attractions. You will hear the church bells ringing at 7am though so be prepared! Had a small issue with the room but after speaking to the incredibly helpful staff this was resolved very efficiently. Breakfast was also of a good quality with lots of variety.
4 out of 5
Recommended
for Everyone
by A verified traveler from Yorkshire, England

Close to everything and clean and comfy.

Posted Oct 18, 2017
Pros: Clean, very central, helpful staff, nice sheets and towels, good breakfast if you aren't expecting too much.
Cons: The buffet breakfast. More choices of cereal and better coffee would be nice, and better fruit - the stuff when we were there was unripe.
Location: You couldn't get a better location. Out the front door and straight ahead is the Duomo. We walked most places in 10/15 minutes, including the Uffizi.
This hotel is very convenient for the Duomo and most other places in Florence, but this also means it can be a bit noisy late at night. We did not mind this as we walked ourselves silly and slept very well! The staff were helpful and the hotel was clean and reasonably comfortable but the buffet breakfast was not as good as most other reviews had led us to expect.We found that the eateries in Florence were very expensive and the price you see up outside is very rarely the price you will pay. Watch out for this and get the actual price upfront. We also found a lot of these places treated tourists with a marked lack of respect! Little backstreet cafes which the locals used were the best and we also really liked the Central Market for food and drinks - try it!.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 10, 2017
On whole it was delightful. Florence is a special City and the location of this hotel is excellent. A half block from the d Utmost square. Quiet but nice staff
4 out of 5
Recommended
for Everyone
by A verified traveler from Rochester, NY

Boutique hotel in great central location

Posted Oct 6, 2017
Pros: Staff was courteous and friendly. Breakfast was very good. Room was clean and quiet. Room safe worked well. Good shelf, closet space. Free Wi-Fi.
Cons: Couldn't get Air conditioning cool enough. Also found mosquitos in room after staff cleaning. No screen in Windows. Need elec. outlet in bathroom.
Location: Big plus is the central location and easy walking distance to major attractions and restaurants and the train station. ATM is just around the corner.
Located one block from Duomo, hotel is on a quiet side street and has an old world charm. Did a one week city stay to explore Florence and Tuscany region.
4 out of 5
by Luciano

Great location

Posted Oct 4, 2017 on Hotels
Great location steps from Duomo However in ZTL area so no cars
3 out of 5
Recommended
for Everyone
by A verified traveler from canada

Basic but Good

Posted Oct 3, 2017
Pros: Staff and breakfast included.
Cons: Coffee/tea in room, and fridge.
Location: Right by the Duomo and Main Street.
Very basic room. Nice bathroom. Staff are excellent. Our room was small with no additional facilities such as coffee/tea options and no fridge. Location was very good though so made up for some deficiencies. Best thing was the breakfast - eggs, meats, cheese, buns, and great coffee.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 1, 2017 on Hotels