Ratings based on 962 Verified Reviews

4.6 out of 5
97% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Posted Nov 28, 2017
Great hotel, friendly staff. Great location! Will definitely recommend to others!
Comment from Hotel Management
Dec 2, 2017 by Francesca Buzzi, Hotel Management
Dear Jay, Thank you for choosing NH Collection Porta Rossa and for sharing your experience with us! We are glad to know that Your stay in Porta Rossa has been awesome and that you found our team welcoming and prepared. The satisfaction of our Guests is the most important thing that we care about. Please do not hesitate to contact us for any further assistance you may need for the organization of the next trip. Looking forward to meeting You again, I give You my Best regards Francesca Buzzi Guest Relations
4 out of 5
by A verified traveler from atlanta

NH Suite

Posted Oct 25, 2017
The room was nice, but there was almost no sunlight. We loved the 19th century Frescos on the ceiling. BUT the shower was nasty and moldy.
Comment from Hotel Management
Nov 6, 2017 by Pierluca Chiavetta, Hotel Management
Dear Irina, Thank you for choosing NH Collection Porta Rossa and for sharing your experience with us! We are very happy to know you liked the frescos in your room, our hotel is the oldest in Italy and we do our best in order to preserve the preciousness of the structure. We are very sorry you found the room dark and the shower nasty. We can guarantee that our cleaning staff is attentive and preparated and we hope to have a chance to make you change your idea. Kind regards Pierluca Chiavetta General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Perfect location & outstanding service from staff

Posted Oct 24, 2017
We stayed for 3nights for my girlfriends birthday and had an amazing experience. Having never been to Florence before as you can imagine I had a lot of questions. Francesca (guest relations manager) was very helpful with providing me all the required detail of the city and so quick at responding. We arrived on the Friday and Francesca had arranged for a glass or prosecco to be bought to our room as a surprise. Along with the staff singing happy birthday with a cake at breakfast it's safe to say my girlfriend had a great day! If you are looking for somewhere in the heart of the city but with piece and quiet when you close your door coupled with a professional and friendly service this hotel is a must!
Comment from Hotel Management
Oct 25, 2017 by Pierluca Chiavetta, Hotel Management
Dear Adam, Thank you for choosing NH Collection Porta Rossa and for sharing your experience with us. It's such a pleasure to know you had an unforgettable experience and that your girlfriend will remember this birthday for very long time! My team and my dear colleague Francesca always try to do their best in order to make our guests feel like home! We hope to welcome you here again very soon, maybe for your birthday next time! Kind regards Pierluca Chiavetta General Manager
5 out of 5
by Lisa

Posted Oct 20, 2017 on Hotels
Comment from Hotel Management
Oct 22, 2017
Dear Lisa, Thank you for choosing NH Collection Porta Rossa and fir sharing your experience with us! It's such an honor for us to receive such a beautiful and high score. We are glad that you enjoyed every aspect of your stay. We hope to welcome you here again very soon Kind regards Pierluca Chiavetta General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel and great staff. Excellent location.

Posted Sep 28, 2017
Great experience in the heart of downtown. No better location to explore florence.
Comment from Hotel Management
Sep 30, 2017 by Pierluca Chiavetta, Hotel Management
Dear Guest, Welcome to Florence and thank you for choosing NH Collection Porta Rossa for your next stay! We are glad to know that Your stay in Porta Rossa was awesome. The satisfaction of our Guests is the most important thing that we care about. Please do not hesitate to contact us for any further assistance you may need. Looking forward to meeting You again, I give You my Best regards, Pierluca Chiavetta General Manager
5 out of 5
by Ryan

Exceeded expectations

Posted Sep 25, 2017 on Hotels
Was thrilled with this hotel. Took mom and wife to Italy for the first time. Perfect location, attentive but not overbearing staff, and the hotel itself is clean, classy, and has a ton of charm.
Comment from Hotel Management
Sep 27, 2017
Dear Ryan, thank you for choosing NH Collection Porta Rossa and sharing your experience with us! We are very pleased to know that you appreciate our Hotel, and that our Team was so kind and cozy with you. It is always a pleasure when our Guests completely enjoy their stay. Waiting to welcoming you again we remain at your complete disposal for any additional information you'll may need with your next reservation in NH Hotels. Best regards Pierluca Chiavetta General Manager
5 out of 5
by Deborah

Posted Sep 17, 2017 on Hotels
Comment from Hotel Management
Sep 21, 2017
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
Recommended
for Couples
by A verified traveler from Seattle

Perfection in every way.

Posted Sep 14, 2017
Pros: location, food, friendly staff.
Cons: more information on check-in. Every hotel could do this better.
Location: perfect. went to see a movie at the Odeon theater around the corner.
Absolutely one of the best hotel stays of my life. Clean, cozy, luxury, humble, friendly, kind, delicious, and not too expensive.
Comment from Hotel Management
Sep 21, 2017 by Pierluca Chiavetta, Hotel Management
Dear Henry, Thank you for choosing NH Collection Porta Rossa and sharing your experience with us! We are very happy to know that you had a great experience in our hotel and that our Team welcomed you in the best way. Thank you also for your feedback about the check-in, we will take a good note about it. waiting to welcoming you again we remain at your complete disposal for any others information you'll may need for your further reservation in NH Hotels. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Beautiful Hotel

Posted Sep 13, 2017
We had an excellent four night stay, and were welcomed with prosecco upon check-in and they graciously upgraded our room to an incredible suite. Every staff member was lovely, the breakfast was excellent, and we were sad to leave. We'd stay again in a heartbeat.
Comment from Hotel Management
Sep 21, 2017 by Pierluca Chiavetta, Hotel Management
Dear Sam, Thank you for choosing NH Collection Porta Rossa and sharing your experience with us! We are really glad to know that you had a great experience with us, and that our Team welcomed you in the best way. One of the peculiarities of our hotel is that each of our 72 rooms is different from each other, so we will wait to welcoming you again and surprise you with a new one. In the meantime we remain at your complete disposal for any additional information you'll may need for your next stay in NH Hotels. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from kuwait

Very centrally located

Posted Sep 11, 2017
Getting there by car was tough but everything else was really great
Comment from Hotel Management
Sep 21, 2017 by Pierluca Chiavetta, Hotel Management
Dear Guest, Thank you for choosing NH Collection Porta Rossa and sharing your experience with us! We are very happy to know that you enjoyed our hotel and that you had a great stay with us. We know that reaching our hotel by car could be difficult, because it's located in a limited traffic zone, and we really apologize for your inconvenience. Waiting to welcoming you again, we remain at your complete disposal for any additional information you'll may need with your further reservation in NH Hotels. Best regards