Ratings based on 934 Verified Reviews

4.6 out of 5
98% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Old Basing, Hampshire, UK

Fantastic Hotel

Posted Aug 10, 2017
This was my 4th visit. Such a beautiful hotel, friendly staff- nothing was too much trouble I would throughly recommend
Comment from Hotel Management
Aug 11, 2017 by skipper8, Hotel Management
Dear Guest, thank you for choosing once again Nh Collection Porta Rossa and for your kind feedback We hope to see you soon Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Beautiful Stay in Florence.

Posted Jul 18, 2017
Pros: Great location, very,very nice and helpful staff, clean and nicely appointed rooms and superb breakfast to start each morning.
Cons: Nothing
Location: Near walking to everything..., train station, shops, restaurants and all major sights to see.
We had a wonderful experience in Florence. This hotel was perfect. Great location, very,very nice and helpful staff, clean and nicely appointed rooms and superb breakfast to start each morning. We will come back again soon.
Comment from Hotel Management
Jul 18, 2017 by skipper8, Hotel Management
Dear Guest, thank you for choosing Nh Collection Porta Rossa and giving us your kind feedback. We are happy that our team made you feel welcome. Looking forward to welcome you again Best Regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location and staff was very attentive

Posted Jul 13, 2017
Very surprise at the size of the rooms. Extremely large for a European hotel. Rooms were very comfortable.
Comment from Hotel Management
Jul 15, 2017 by skipper8, Hotel Management
Dear Guest, thank you for choosing Nh Collection Porta Rossa and for your kind feedback. Looking forward to welcome here soon. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Vermont

Perfection

Posted Jul 11, 2017
Pros: It is so beautiful, so comfortable and the food is wonderful.
Cons: Everything is perfect.
Location: It is right in the heart of the city, close to the Uffizzi.
My husband and I have stayed in many wonderful hotels but this was by far the best. The breakfast was unbelievable and served in a fantastic room. ( Champagne? Caviar? Anything your heart desires was there ). We felt like all the staff treated us like we were guests in their home. We go to Florence every year and will only stay here from now on.
Comment from Hotel Management
Jul 13, 2017 by Pierluca Chiavetta, Hotel Management
Dear Deborah, Thank you for choosing NH Collection Porta Rossa and for sharing your experience with us! It's for us a real pleasure to know you enjoyed a lot our rich breakfast and the professionalism of our staff. We will be honored to welcome you here again next year! Kind regards Pierluca Chiavetta General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Awesome location!

Posted Jul 6, 2017
Great location for good food, shopping and sight seeing! Hotel breakfast spread was good too. Love all the friendliness of the staff!
Comment from Hotel Management
Jul 13, 2017 by Pierluca Chiavetta, Hotel Management
Dear Angel, Thank you for choosing Nh Collection Porta Rossa and sharing your experience with us. We are happy to read that you enjoyed your trip to Florence and our beautiful location in the center of the city! We would be honored to have you back very soon Pierluca Chiavetta General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from h

dirty bathroom

Posted Jul 5, 2017
black mold in bathroom behind sink and around bathtub. Seal around glass shower splash partition not secure. Maint needed. ---------------------------------------------------------------------_____ ....................... ggggggggvggggfgffgvgcfcvvccccccccffffffffffggggfgffgvgcfcv
Comment from Hotel Management
Aug 11, 2017 by skipper8, Hotel Management
Dear Guest, thank you for choosing Nh Collection Porta Rossa and for your feedback, it's really important to improve our facilties. Best Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Montreal, Qc

Beautiful and centrally located!

Posted Jul 2, 2017
Beautiful hotel located in the centre of Florence. Rooms were very clean and the staff was great! They provided us with great restaurant recommendations and they were always ready to assist us in whatever we needed. Could have not asked for a better stay on our honeymoon!
Comment from Hotel Management
Jul 8, 2017 by etx-francescabuzzi, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location

Posted Jun 29, 2017
Very pleased and suprised about this hotel in every way
Comment from Hotel Management
Jun 29, 2017 by Pierluca Chiavetta, Hotel Management
Dear Becky, Thank you for choosing NH Collection Porta Rossa and for sharing your experience with us. We are happy to read that your trip to Florence has been unforgettable and that our service fulfilled your expectations! Looking forward to have you back soon Best regards Pierluca Chiavetta General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

City break stay

Posted Jun 27, 2017
Pros: Hotel was excellent-great staff and incredible decor.
Location: Just so much....too many to say
Hotel was located centrally. So very good access to places of interest and shopping all within walking distance. Florence has so much to see and do...its a must see city. Want to go back.
Comment from Hotel Management
Jun 27, 2017 by Pierluca Chiavetta, Hotel Management
Dear Guest, Thank you for choosing NH Collection Porta rossa and for sharing your experience with us. We are honored to receive your beautiful feedback! We are very happy to know that our staff made you feel welcome and that you liked a lot this amazing city! Looking forward to welcome you again Best regards Pierluca Chiavetta General Manager
5 out of 5
by Timothy

Lovely hotel + Helpful staff

Posted May 15, 2017 on Hotels
Staff went above and beyond to attend to my requests.
Comment from Hotel Management
May 24, 2017
Dear Timothy, Thank you for choosing Nh Collection Porta Rossa and sharing your experience with us. We are happy to read that you enjoyed your trip to Florence! Thank you for your kind words about our staff. We are glad to know we made you feel welcome. We would be honored to have you back very soon Pierluca Chiavetta General Manager