Ratings based on 17 Verified Reviews

4.9 out of 5
90% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
for Couples
by A verified traveler from Edmonton, Canada

Lovely hotel, with great staff and location

Posted Nov 3, 2017
My husband and I came back to beautiful Florence and once again choose to stay at the Palazzo Vecchietti. It is such a lovely hotel in a fabulous area. The staff (thanks Paulo and Luca!) are extremely helpful and have great recommendations for restaurants. The restaurants they sent us to became some of the highlights of our stay in Florence. The rooms are large and the housekeeping staff are marvelous. The drinks and cookies in the lobby were a welcome treat at the end (or beginning) of a long sightseeing day. Thanks for making our Florence stay such a treat once again!
Comment from Hotel Management
Dec 16, 2017 by AG, Hotel Management
Dear Dolores, thank you very much for your most kind words; We are very glad you spent wonderful time in our city and above all in Palazzo Vecchietti which has contributed to render your stay in Florence unforgettable. Our customers thoughts are very important to improve quality standards and to understand if our job meets clients satisfaction. We also thank you for your extremely kind comment about Paolo, Luca and all our staff members, very much look forward to passing your words to all of us; Looking forward to welcome you again, very soon, warm regards, Alessandra Giusfredi General Manager
5 out of 5
for Everyone
by A verified traveler from Florida

Heart of Florence! beautiful hotel!

Posted Oct 19, 2017
Pros: The décor was beautiful!
Cons: double window? would help with outside element.
Although hotel itself was amazing, it was very noisy at night time, perhaps because it was the weekend.
Comment from Hotel Management
Oct 25, 2017 by PVReception, Hotel Management
Dear Mona, thank you very much for your kind e-mail and thank you again for your interest in Palazzo Vecchietti! Thank you also for sharing your experience on Expedia Partner Center; We are more than pleased to inform You that in the past months an extraordinary renewal has been made to all rooms facing on street sides; Taking on high consideration guests feedbacks we took the chance to completely substitute all windows, including fixture and glasses; At the moment all our guests rooms facing the street are equipped with the most advanced soundproofed windows; Giving always high consideration to guests comments, we take the opportunity to repay offering an upgrade to the quietest guest portion available, during your next sojourn with us. Hoping to welcoming You and again in our establishment, the Management and all the Staff remains with our, best regards, Alessandra Giusfredi General Manager
5 out of 5
by Jen

Highly recommend - great staff

Posted May 31, 2017 on Hotels
Staff was super friendly and attentive. Treated us like royalty and was very knowledgeable about the area and restaurants. Great location, rooms are large and nicely decorated. One note, the entrance is just a door in the middle of the building -does not look like your normal hotel entrance but once inside, it feels very special.
4 out of 5
by flight centre

Posted May 29, 2017 on Hotels
Everything was excellent
5 out of 5
for Everyone
by A verified traveler from Calgary, AB

Perfect Location! 5 star plus hotel!!

Posted May 8, 2017
Pros: Location, staff, room comfort.
Cons: Nothing!
Location: Location is completely central with all Florence has to offer within a short walk.
The location is perfect. Right in the heart of the city and walking distance to everything. The staff are truly incredible. They make you feel so welcome and always come to greet you whether you are coming or going. Every attention to detail is taken care of. I would highly recommend this hotel and will stay here again if ever lucky enough to be back in Florence.
5 out of 5
by James

Outstanding small hotel

Posted Apr 4, 2017 on Hotels
This is a wonderful place to stay in Florence. The location is absolutely central, but despite the surrounding bustle the hotel has a spa-like serenity. The staff are fabulous. My wife and I booked the Donatello Suite. Very high ceilings, large elegant living room with plush deep purple couch and lounging chairs, original drawings, well appointed and very large bathroom, elegant bedroom. Wow, wow, wow. The breakfast was delicious. Absolutely top notch in every way.
5 out of 5
by Dustin


Posted Apr 3, 2017 on Hotels
Absolutely amazing! Service was amazing. The bed and breakfast was beautiful and very spacious. Set in the heart of Florence, it is within a short walk of everything. Luca at the front desk was very welcoming, helpful, and very informative. Breakfast was also great. We felt like we were at home during our trip.
5 out of 5
by A verified traveler

Nice interior and spacious room/kichenette

Posted Mar 1, 2017 on Hotels
Pros: nice kitchenette (rare in other hotels in that area), perfect for family, very friendly staff, breakfast available both in room and dining room Cons: need a label for soap and shampoo in the bathroom
5 out of 5
for Everyone
by A verified traveler from chicago illinois

Fabulous Florence hotel!

Posted Jan 19, 2017
Could not have been better! We loved this hotel and would absolutely stay there next time
4 out of 5
for Everyone
by A verified traveler from US

Elegant historical hotel with exceptional staff!

Posted Nov 29, 2016
Pros: The caring staff, the elegance and history of the hotel, and the location were the absolute "tops" in my book! The centralized location was great!
Cons: A bathroom connected to the bedroom would've been convenient. The choices at breakfast, though many, were not in keeping with such a fine hotel.
Location: Every tourist attraction is located within a 5 to 25 minute walk of the hotel. Closest was the Duomo and the Golden Bridge.
This was a perfect "starter" hotel for a first time visitor to Florence. I was greeted, by name, at the door (which has great security) and offered prosecco within the first few minutes. I was upgraded to a suite which had a wow factor from the moment the door opened. The suite was tastefully decorated, very clean, and offered free bottles water, a refrigerator, mini-bar, sink, and dining utilities. It took me just a couple hours to figure out my bearings; this hotel is almost in the center of everything a tourist wants to see and do. It is an easy walk to all major attractions, including museums, shopping markets, churches, and tour buses. It is also near bus and train stations. I cannot compliment the staff enough. From being greeted, to the breakfast host, to the manager, and then biding farewell, the staff cared about my comfort, safety, and satisfaction during my stay. I hope to go back, someday soon!