Ratings based on 655 Verified Reviews

4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from miami

In the middle of everything

Posted Jan 8, 2018
Great location, in the middle of everything. A bit noisy while in the room. For the money it is good. Staff was attentive and tried to please. The fee for a late check out was not bad. Food and attention to detail was in line with other Florence hotels i have stayed at.
5 out of 5
Recommended
for Everyone
by A verified traveler from Middletown, DE

I wish I could get them a 6. This place was great.

Posted Oct 22, 2017
To sum up my visit to Room Mate Isabella in one word. Excellent is the best fit. Excellent for everything.
Comment from Hotel Management
Nov 20, 2017 by Adriana - Assistant Manager, Hotel Management
Dear Terrance, we thank you very much for your lovely message. We are very happy that you enjoyed your stay with us, and had the excellent "Room Mate Experience"! We hope to welcome you again very soon!
5 out of 5
by Linda

Posted Oct 17, 2017 on Hotels
Front drsk staff extremely helpful. They firgot yo clran my room one day.
Comment from Hotel Management
Nov 20, 2017
Thank you very much, Linda for this lovely comment! We are happy that you enjoyed your stay very much, despite the little inconvenience. We would love to welcome you back to Isabella, and make you live the real excellent Room Mate experience ever! Adriana - Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from hong kong

Close to shopping area

Posted Oct 9, 2017
The room is clean and tidy. Location is good and easy to access to most of the tourist spots.
Comment from Hotel Management
Nov 20, 2017 by Adriana - Assistant Manager, Hotel Management
Dear Friend, we would like to thank you very much for scoring so high your last stay with us! We would love to welcome you back at "Isabella's house" very soon!
4 out of 5
by julia

Very nice, great location

Posted Sep 20, 2017 on Hotels
Room #31 needs repairs to the hardwood floor and top surface of the dresser. Also, I'd suggest better lighting in the entire hotel. It can feel like you're in a cave unless you open every drapery to the max. At night, you just deal with it. Other than that, everything was great. Really comfortable pillows with a better than average king size bed. Larger than most room, with plenty of storage and a nicely sized bathroom. Perfect location. We was able to walk everywhere.
Comment from Hotel Management
Sep 26, 2017
Dear Julia, we thank you very much for sharing your comment with us! We take into high consideration the suggestions of our guests, to improve our service and give you the perfect Room Mate experience! Regards, Adriana - Assistant Manager
5 out of 5
by Allen

Posted Sep 17, 2017 on Hotels
Trip from U.S to - Rome, Cinque Terra, Florence, and Venice with multiple day trips outside city. Florence and Room Mate Isabella were my favorite of the entire trip. GREAT location, service (front desk, breakfast service), and unbelievable room. I occasionally recommend hotels but use Hotels.com all the time. Room Mate Isabella is awesome and the highlight of our trip. It is the one hotel from this trip that I would book again without hesitation.
Comment from Hotel Management
Sep 26, 2017
Dear Allen, it's a lovely comment and we thank you very much! We love exceeding our guests' expectations with an outstanding staff, a rich breakfast and comfy rooms! We cannot wait to welcoming you again at your new friend Isabella! Adriana - Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from cohoes, ny

Perfect

Posted Sep 10, 2017
The hotel was clean and well situated near the beach and train station. The staff was friendly and attentive. This is nice spot for a a stay in Monterosso.
Comment from Hotel Management
Sep 26, 2017 by Adriana - Assistant Manager, Hotel Management
Thank you very much for this kind message, Robert! We are happy that you have enjoyed your stay with us, and hope to welcome you back in the future!
4 out of 5
by danny

Nice boutique hotel in Florence

Posted Aug 30, 2017 on Hotels
Great boutique hotel in the center of Florence, though be warned - it is within the no-car traffic zone so need to consider that if planning to stay there while on a driving holiday. Also, its in a heritage building so there is no lift to the lobby, though they have very helpful staff to help bring luggage up and down from street level. The shower is a little small, though the room itself was extremely spacious. The receptionist was fantastic - extremely helpful at the late hour of check in, and still there and smiling when we checked out the next morning.
Comment from Hotel Management
Sep 26, 2017
Thank you very much for your comment, dear Danny! Our guests’ suggestions are deeply valuable to us, and we take into high consideration to improve our service to give the perfect stay! We hope you can repeat this experience in the future, always with your Florentine friend Isabella! Adriana - Assistant manager
5 out of 5
by A verified traveler

Beautiful room, friendly staffs

Posted Aug 18, 2017 on Hotels
The hotel location is very central, just 5 minutes walk from the Duomo. The area is quiet and safe. I really enjoyed my stay as the room is nice and all staffs were very helpful, kind and friendly. I'd stay with them if I travel to Florence again.
Comment from Hotel Management
Sep 26, 2017
Dear Friend, it's a lovely comment and we thank you very much! We love exceeding our guests' expectations with an outstanding staff, a rich breakfast and comfy rooms! We cannot wait to welcoming you again at your new friend Isabella! Adriana - Assistant Manager
5 out of 5
by Rita

Posted Jul 29, 2017 on Hotels
The staff was great and the food was excellent!! We especially enjoyed being able to visit with friends in the lounge area near the breakfast room.
Comment from Hotel Management
Sep 26, 2017
Thank you so much Rita for your wonderful comment! We love cuddling our guests with an abundant and variegated breakfast: the ideal to start a great day in our beautiful city! See you soon, hopefully, Adriana - Assistant Manager