Ratings based on 1,062 Verified Reviews

4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 7, 2017
The staff was wonderful and very helpful and accommodating
Comment from Hotel Management
Oct 7, 2017 by Kenneth Clark- General Manager, Hotel Management
Hello! Thank you so much for taking the time to share your experience with us! It is so great to hear that you had a great stay, and we hope to be able to welcome you back soon!
2 out of 5
by A verified traveler

Expensive hotel that gives no extras

Posted Oct 1, 2017
My room had a balcony. No seats to sit in. Sliding door had broken handle and completely torn screen. Ice machine only one in hotel was broken. Lobby is disgusting and narrow. Not even a coffee machine in the room.
Comment from Hotel Management
Oct 3, 2017 by Kenneth Clark- General Manager, Hotel Management
Greetings! Thank you for taking the time to share your experience with us. We are truly sorry to hear that you had a sub-par experience with us, and appreciate your candor in sharing what we can improve for the future to ensure that we are meeting your expectations. Please know that we take your concerns very seriously, and have already addressed the screen door and ice machine that you reference. We are also in the process of planning improvements to our lobby area, and hope that you will give us another chance the next time you are in D.C. to show off our improvements! The next time you stay, please just ask the Front Office for a coffee maker to be delivered to your room as we keep many in stock for our valued guests' use.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Sep 6, 2017
The environment was nice. The room I got was clean. There is a bar/restaurant downstairs in the lobby. The only thing I didn't like about this was finding a parking spot for my car. It took me 10-20 minutes to find a close by parking spot.
Comment from Hotel Management
Sep 11, 2017 by Kenneth Clark- General Manager, Hotel Management
Hello! Thank you so much for sharing your experience with us here at the Kimpton Hotel Madera! We pride ourselves on taking great care of our guests and are so happy to hear that you had a great visit!
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Weekend trip

Posted Sep 5, 2017
Pros: Loved the location and the staff.
Cons: There were additional fees we were unaware of prior to check in. It wouldn't have changed us staying there but would have been nice to know ahead.
We stayed here for a long weekend. The room was very nice, and spotless. The location was good - technically, you could walk to everything we wanted to see, but it was a long walk. The metro station was 2 blocks away as were busses. Plenty of food options in the area.
Comment from Hotel Management
Sep 11, 2017 by Kenneth Clark- General Manager, Hotel Management
Hi Tricia! Thank you so much for sharing your experience with us here at the Kimpton Hotel Madera! We loved having you as our guest and are so happy to hear that you had a great visit to The District. I am very sorry however to hear about the fees that you noted, and assure you that we will go back through all of our booking channels to ensure that any and all costs associated with our bookings are clearly articulated. We would never want anything about the hotel to appear hidden!
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Good location. Restaurant was excellent.

Posted Sep 2, 2017
The front desk staff were helpful throughout my stay. I even extended it a day.
Comment from Hotel Management
Sep 11, 2017 by Kenneth Clark- General Manager, Hotel Management
Hi Paula! Thank you so much for taking the time to share your experience with us here at the Kimpton Hotel Madera. We loved having you as our guest and are so happy to hear that you had a great visit to D.C. We can't wait to welcome you back the next time your travels bring you through The District!
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Enjoyed my stay!

Posted Aug 30, 2017
The staff went above and beyond to make my trip enjoyable.
Comment from Hotel Management
Sep 11, 2017 by Kenneth Clark- General Manager, Hotel Management
Hi Melissa! Thank you so much for sharing your experience with us. We loved having you as our guest and can't wait to welcome you back any time you are in D.C.!
4 out of 5
by A verified traveler from NJ

Business Stay

Posted Aug 25, 2017
Pros: Location was very nice near Dupont Circle. Walkable to where I needed to work and also walkable to many restaurants nearby.
My usual hotel picks were booked so I found this property and was a first time guest. All was as promised and the hotel will definitely go on my list of places to stay in DC.
Comment from Hotel Management
Sep 11, 2017 by Kennneth Clark- General Manager, Hotel Management
Hi J.! Thank you so much for sharing your experience with us! We loved having you as our guest and are super happy to hear that you enjoyed your visit. Have a great autumn season ahead and know that we can't wait to welcome you back!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 21, 2017
Pros: Staff were really great.
Cons: Decor was a little dated, the popcorn ceiling stood out to me.
Location: DuPont location is great.
I always enjoy staying at Kimptons. This hotel is nice.
Comment from Hotel Management
Aug 24, 2017 by Kenneth Clark, Hotel Management
Hello! Thank you for taking the time to share your experience with us. We are so happy to hear that our team took care of you, but very sorry to hear about your dissatisfaction with some of the decor around the hotel. We are actually already working on several projects to enhance all of our rooms as well as our public spaces, and hope that you will give us another chance the next time that your travels bring you to The District!
5 out of 5
Recommended
for Couples
by A verified traveler from Brake

Friendly Staff and Great Place To Stay

Posted Aug 17, 2017
Pros: It was very clean and staff was friendly.
Cons: The fridge could be re-stocked daily. We enjoyed the water and snacks the first night but were left without the remaining 4 nights.
Location: Location was great. Just outside of all the busyness of D.C but close enough to walk to the main attractions.
We were greatly by a friendly staff member (Zoe) who checked us in. Wonderful hotel that has a historic look with modern rooms.
Comment from Hotel Management
Aug 24, 2017 by Kenneth Clark, Hotel Management
Hi Robert! Thank you so much for sharing your experience with us. We loved having you as our guest and are so happy to hear that you had a great visit! I also wanted to thank you for letting us know that your minibar was not restocked every day. We have a team dedicated to taking care of that, and I assure you that I've already reached out to them to prevent a similar issue from recurring in the future. Thank you again!
4 out of 5
by A verified traveler

Posted Jul 18, 2017 on Hotels
Comment from Hotel Management
Jul 19, 2017
Hello! Thank you so much for taking the time to rate your experience with us! If there is anything in particular that we can do to ensure that you have an even better experience next time, please let us know!