Ratings based on 3,164 Verified Reviews

4.4 out of 5
89% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Nice location, ok hotel

Posted Oct 22, 2017
This hotel is looking tired. Saved by a great location and neighbourhood. Too expensive for what's on offer.
4 out of 5
Recommended
for Everyone
by A verified traveler from Cincinnati, ohio

Slightly away from the sights.

Posted Oct 20, 2017
Pros: The people was friendly
We were north of the Washington, DC sights, and although we walked a lot, it was still an hour or more to get to the Mall. We had a car, but we didn't use it much because the drivers were terrible, and there was very little parking. Once we did park, you still had a long walk to get to your destination.
4 out of 5
Recommended
for Everyone
by A verified traveler

Promises not kept - twice! Okay in other respects

Posted Oct 16, 2017
Pros: Overall, really nice and responsive staff on every position (excepting in the bar). Hotel exceptionally clean and room was very nice.
Cons: Train the bar men in attending to their customers, rather than spending all of their time talking to one another.
Location: Suburb - great restaurants nearby, very safe neighborhood, convenient to most places in Washington DC
1. Requested specific room twice; when reservation first made 6 weeks before arrival, and when arrived early on day of reservation (Two queen beds.) Subsequently, given an entirely different room despite promises. (Promise her anything, but give her Arpege?) Staff pleaded "oh we never make a promise for a room") Really? Either make this really clear, or (far better) really make an effort to give a quest the room promised. 2. As a minor aside, the bar/restaurant has only limited (and awful) munchies. Remarkably, you can't even buy some peanuts or other preferences, and the bar staff frankly couldn't care less. Nevertheless, in most other respects, hotel is outstanding.
Comment from Hotel Management
Oct 18, 2017 by HotelMgmt, Hotel Management
While it was great to hear that you enjoyed many aspects of your stay, we regret to learn that your experience was not completely positive. Please know that we strive to accommodate requests throughout the reservation process as well as upon check-in, but it is not a guarantee. We will certainly share your praise with our staff members that went above and beyond and provide feedback to those who did not live up to our high standards. Thank you for sharing your comments, we hope to have the pleasure of welcoming you back.
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Nice location, lovely hotel.

Posted Oct 16, 2017
Pros: Elegant.
This hotel had an old world charm. It was located near restaurants,and easy to get to the sights of Washington. Staff were lovely.
Comment from Hotel Management
Oct 17, 2017 by HotelMgmt, Hotel Management
Thank you, Jeanette, for letting us know how pleasant your stay was and for sharing such lovely remarks for our staff. It was a pleasure to welcome you to The Fairfax at Embassy Row, and we hope you'll visit again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location...and a classic hotel

Posted Oct 15, 2017
So close to DuPont circle and just a block from P street neighborhood grocery and cafes. The staff in this hotel are outstanding! Friendly and helpful...they even come around the desk and walk you outside to point you in the right direction!
Comment from Hotel Management
Oct 16, 2017 by HotelMgmt, Hotel Management
Thank you so much for your glowing review! We are thrilled that our staff’s stellar service made your stay so memorable. All of us here at The Fairfax at Embassy Row would be happy to welcome you back.
5 out of 5
Recommended
for Everyone
by A verified traveler from Californis

Beautiful and Clean

Posted Oct 15, 2017
My wife and I wanted to stay near downtown, but didn't want to go broke doing it. We found the Fairfax hotel online and were very impressed by the photos and other reviews. We were not disappointed. Very close to downtown with lots of restaurants nearby. I would highly recommend this hotel.
Comment from Hotel Management
Oct 16, 2017 by HotelMgmt, Hotel Management
Thank you, Sonny, for your high praise and recommendation to other travelers. It was wonderful to hear that you had a lovely time here and appreciated the value we offer. We would love to welcome you back to The Fairfax at Embassy Row!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great overall

Posted Oct 15, 2017
I would like to preface this post with I am from rural Missouri where prices are cheaper. The hotel didn't offer coffee. I don't normally go to Starbucks but there was one down the block where I could obtain a cup of coffee. The hotel staff were courteous. The resturant in the hotel was overpriced. We went to a few resturants that were within walking distance that were great. I recommend Rasika west. Room was clean and nice but far from the best. Overall it was a good stay but we would pick a different hotel and location next time.
Comment from Hotel Management
Oct 16, 2017 by HotelMgmt, Hotel Management
Thank you for sharing your thoughts with us and kind remarks for our staff. We were happy to hear you enjoyed your stay overall; however, we wish we could have impressed you more. We hope that one day you will reconsider giving our property another try in the future.
2 out of 5
by A verified traveler from Toronto, ON

Nice place, but valet service lost my car

Posted Oct 13, 2017
Cons: Room service?
I stayed at the Fairfax this week. Long story short, I called down to pick up my rental car to drive to a meeting 20 minutes before hand, went down and nobody could seem to find the car for another 20 minutes. Once they found it, they couldn't find the keys - total mess. I was late for a meeting that I flew all the way into the city for. Frustrating!
Comment from Hotel Management
Oct 16, 2017 by HotelMgmt, Hotel Management
We would like to extend our sincere apologies for any inconvenience and frustration you felt with our valet. Your experience is not typical for us, but we will certainly review your comments with our team to see what improvements can be made. Thank you for the feedback, we hope you visit us again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Fantastic Staff

Posted Oct 13, 2017
We checked in with a reservation for a suite. They front desk showed the reservation as a standard king room which was a problem since I was doing college tours with my daughter. The front desk manager, Semere immediately rectified the situation and upgraded us to the presidential suite. Hotels are only as good as the people who work there. Kudos to the Fairfax for being so customer centric.
Comment from Hotel Management
Oct 16, 2017 by HotelMgmt, Hotel Management
Thank you, Dan, for highlighting our staff’s exceptional service. We are happy to hear that you enjoyed your upgraded accommodations. It was a pleasure to welcome you to The Fairfax at Embassy Row, and we hope you will visit us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Santa Cruz, CA

Excellent hotel, great location near Dupont Circle

Posted Oct 10, 2017
Pros: Room cleanliness, friendly helpful staff, great location
Cons: nothing
Location: see above
This is an excellent and reasonably priced hotel centrally located. The room was well maintained and very clean. The breakfast was sumptuous and it was interesting to meet the many international guests who were staying the week we were there.
Comment from Hotel Management
Oct 11, 2017 by HotelMgmt, Hotel Management
Thank you, Dave, for choosing The Fairfax at Embassy Row, it was a pleasure to have you here. We are happy to hear you enjoyed many aspects of your stay including the comforts of your guest room as well as a tasty breakfast. We appreciate your feedback and look forward to welcoming you back again soon!