Ratings based on 121 Verified Reviews

4.7 out of 5
98% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Love this place

Posted Jan 25, 2017
Very nice place. I love to come back again if price is affordable.
Comment from Hotel Management
Jan 25, 2017 by Mark, Hotel Management
Thank you for sharing your thoughts. We appreciate you choosing to stay with us!
2 out of 5
by A verified traveler from US

Posted Nov 13, 2016
Pros: Staff
Cons: Room and food selection.
Staff was very nice and helpful. Decor was beautiful like the pictures. But the beds were rock hard, the bathroom didn't have a fan that we could find so that made the rest of the room steamy. Breakfast was ok but sparse. All in all I expected more from the Hilton name.
Comment from Hotel Management
Nov 14, 2016 by Mark, Hotel Management
Thank you for sharing your experience. We apologize we didn't meet your expectations and will share this feedback to improve the experience of other guests.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 11, 2016
We had a nice stay and the staff was very responsive. My room, however, did not get cleaned during the day because the hotel was full and the hotel was understaffed. I finally told them they did not need to clean it. The desk staff was very helpful.
Comment from Hotel Management
Nov 14, 2016 by Mark, Hotel Management
We appreciate you sharing your feedback. We will visit with our housekeeping staff to determine what the challenge was for them during your stay. Thank you for staying with us!
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Easy to find and close to Fairgrounds

Posted Nov 3, 2016
Clean, comfortable and quiet. Good choice for quick stop over
Comment from Hotel Management
Nov 4, 2016 by Mark, Hotel Management
Thank you for sharing your experience. It looks like we met your expectations!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very clean! Great with kids!

Posted Oct 3, 2016
Very clean and comfortable. Great location, just out of the city, easy highway access, and across tge street of a starbucks.
Comment from Hotel Management
Oct 4, 2016 by Mark , Hotel Management
Thank you for sharing your experience, we appreciate you staying with us!
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver, CO

Fantastic staff!

Posted Sep 20, 2016
We had some trouble with our booking and getting an ADA compliant room for my disabled parents. The front desk staff was absolutely wonderful and extremely helpful! The breakfast was good too.
Comment from Hotel Management
Sep 20, 2016 by Mark , Hotel Management
We are glad to see that our staff was helpful and that you enjoyed your stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from seattle

Great place to sleep

Posted Aug 21, 2016
Pros: Close to Starbucks. Quiet
Location: Golf at Home Course, Chambers Bay. Nice restaurants in Steilacom, a very cute town just a few miles away.
Conveniently located near the freeway, but very quiet. Front desk people were cordial and helpful with restaurant recommendations. Complimentary breakfast was a step up from Best Western, etc. Starbucks is just steps away. Room was clean.
Comment from Hotel Management
Aug 22, 2016 by Mark, Hotel Management
Thank you for sharing your experience!
5 out of 5
Recommended
for Everyone
by A verified traveler from Long Island, NY

nice, new hotel. amenities were great.

Posted Aug 18, 2016
Pros: clean and newly reonovated
Cons: pillows were mushy and there weren't any firm pillows, but in fairness, we tried to get firm pillows at 11 pm and they said they had none left.
Location: great location
Was first put into a room with a wall in front of our window, but called the lobby staff and they switched us. I find often times when we book through Expedia or any of the other travel dealers out there, they give us rooms with obstructed views or some kind of second class room. However, I promptly complained about the situation and was moved to a different room.
Comment from Hotel Management
Aug 24, 2016 by Mark, Hotel Management
We are thrilled to read we were able to accommodate your move. Thank you for choosing to stay with us!
4 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Hotel stay in DuPont wa.

Posted Aug 18, 2016
Pros: again nice and clean
Cons: signs marking the 2 different driveways. There is only one sign that I saw
Location: It's pretty to drive into Steilacoom and watch the trains and ferries on Puget Sound. Not much else.
nice and clean easy access from freeway. To return to freeway was not as simple. If you didn't know there were 2 driveways to and from the hotel you can get onto the wrong one to exit to the freeway. It's not marked. First time I left the property I took the wrong driveway and had to do an illegal u turn to head west to the freeway. Hope I wasn't caught on camera. The second time I left the property I knew about the second driveway and was able to take a left turn to head west.
Comment from Hotel Management
Aug 22, 2016 by Mark, Hotel Management
Thank you for taking the time to share your experience in detail. We hope you will stay again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Great hotel

Posted Aug 15, 2016
Very nice hotel. Only complaints are shortage of parking and the eggs tasted a bit weird. Other than that, top shelf!
Comment from Hotel Management
Aug 15, 2016 by Mark, Hotel Management
Thank you for sharing your experience. We appreciate the compliment!