Ratings based on 453 Verified Reviews

4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Staff

Posted Feb 14, 2018
Everyone at the hotel was awesome. V our room girl and Gina down at breakfast were outstanding. Location was close to town.even though it’s close to the train station we never heard once. Good spot.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great layout

Posted Feb 11, 2018
Front desk agent very accommodating. Room was clean and comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler from Austin, TX

Posted Jan 22, 2018
Pros: Just a block away from all the downtown action!
Perfect downtown location! Literally just a few steps from great restaurants, shopping, and night life in the heart of Durango. The front desk staff were helpful and friendly, the room was clean, the free WiFi worked well, the rate was great, and the hotel and location felt very safe. We found other hotels nearby with comparable rates, but they were located across the busy highway that runs through town. Unless you plan on spending most of your visit in your hotel, why pay more for fancy amenities you won't even use?
Comment from Hotel Management
Jan 25, 2018 by Erica S., Hotel Management
Thank you so much for your wonderful feed back!! I hope you will come and visit again!
2 out of 5
Recommended
for Everyone
by A verified traveler

Location Only

Posted Jan 2, 2018
Beds are terribly uncomfortable, HVAC system hardly is functional, bathroom too small and shower was luke warm at best, breakfast staff closes up early consistently and not very nice. Location to downtown is great, within walking distance even in winter. Front desk staff and housekeeping are wonderful, polite and very attentive.
Comment from Hotel Management
Jan 3, 2018 by Front Office Manager , Hotel Management
Thank you for taking the time to give us your feedback. I will address the issues you had during your stay with the appropriate departments. Thank you for informing me of these.
4 out of 5
Recommended
for Everyone
by A verified traveler from Idaho Springs, CO

great staff

Posted Dec 15, 2017
walking distance to train. check in was smooth, close to nearby starbuck's, numerous restaurants within walking distance. pool cleaned every morning.
Comment from Hotel Management
Jan 18, 2018 by Erica S., Hotel Management
Thank you for your kind comments!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 2, 2017
Good . The pool was cloudy, but they were draining and refilling it.
Comment from Hotel Management
Jan 29, 2018 by Erica S., Hotel Management
Thank you for staying with us!
5 out of 5
Recommended
for Everyone
by A verified traveler

Small room, great hotel!

Posted Nov 20, 2017
Within walking distance to everything in Durango. The pool was amazing. Staff of the hotel were friendly and helpful. Our room was very small (not what I had expected). Their suites were under renovation. Other than being disappointed with the size of the room, the entire trip was amazing! We would stay here again.
5 out of 5
by Jamie

This traveler left a rating score only Posted Nov 18, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 9, 2017
Breakfast and cocktail hour are great. I would definitely recommend it.
5 out of 5
Recommended
for Everyone
by A verified traveler from Colorado Springs

Close to railroad station.

Posted Nov 4, 2017
Pros: Location, quiet and hospitable. Free breakfast and happy hour were a nice feature.
Cons: No suggestions
Location: Good location
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