Ratings based on 831 Verified Reviews

3.1 out of 5
61% of guests recommend
3.4 Room cleanliness
3.6 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from North Plains, OR

conveniently located

Posted Jul 3, 2017
Pros: convenient location
Cons: It needs painting inside as it's peeling off, and overall updating.
Location: there are so many things to do in Durango. A very excellent place to visit.
Overall we were fortunate enough to be located in the back part of the Travelodge, but the noise from various loud cars early in the morning, was not pleasant. This is not a problem of the hotel itself, but it was for us. After being at other hotels in other areas, we thought this one lacked personality, lackluster people at the desk, and the room was clean, but lacking in comfort (the pillows, etc.).
Comment from Hotel Management
Jul 4, 2017 by Michael, Manager, Hotel Management
Thank you for staying with us and for taking the time to give us in-depth feedback. We are planning an upgrade soon, along with fresh paint.
3 out of 5
by A verified traveler

Adequate accommodation

Posted Jul 3, 2017
Bathroom fawcett was not working properly. Very ordinary place to stay. Breakfast was adequate but uncreative
Comment from Hotel Management
Jul 4, 2017 by Michael, Manager, Hotel Management
We are addressing the plumbing issue in the room. We apologize that it was not functioning properly.
2 out of 5
by A verified traveler

first room smelled

Posted May 16, 2017
first room had peculiar oder. second room (upgrade) TV remote didn't work.
Comment from Hotel Management
May 21, 2017 by Michael, Manager, Hotel Management
We do have a problem with our TVs, but it no excuse. We are in the process of upgrading, but it's taking some time. I apologize that you had trouble with the TV in the room.
2 out of 5
by A verified traveler

Rude front desk staff

Posted May 2, 2017
It's not my fault you have to work at a crappy hotel so you might want to have a front desk staff meeting about ways to avoid passive aggression. I was treated like an unwanted invader rather than a guest.
Comment from Hotel Management
May 5, 2017 by Michael, Manager, Hotel Management
I ask that you give me more information so that I can address this with the front desk associate (FDA) that you encountered. Your date and time of arrival would help me figure out which FDA handled your reservation.
4 out of 5
by Kurt

Posted Mar 22, 2017 on Hotels
Clean, quiet room with everything expected.
Comment from Hotel Management
Mar 28, 2017
Thank you for taking the time to give us your feedback regarding your stay with us at Travelodge Durango. Your review helps us better serve each guest, as our goal is that everyone enjoy a comfortable and relaxing stay with us.
3 out of 5
by Jay

Posted Mar 13, 2017 on Hotels
The Travelodge seemed very old and in need of a lot of repairs. It was clean enough. I would not stay there again.
Comment from Hotel Management
Mar 28, 2017
I am sorry to hear that you would not stay with us again. It's true that our motel has weathered through many years, but we work hard to keep it clean, safe, and comfortable. We are in the process of upgrading our rooms, so I do hope that you will give us another opportunity if you return to Durango.
5 out of 5
by brad

Posted Mar 3, 2017 on Hotels
Comment from Hotel Management
Mar 28, 2017
Thank you, Brad, for taking the time to give us your feedback, and we are also thankful that you stayed with us. Your feedback allows us to know the needs and desires of our guests. Obviously, we want all of our guests to return, so we read all feedback carefully and note suggestions that will encourage everyone to return.
3 out of 5
by Raymond

Posted Mar 2, 2017 on Hotels
Comment from Hotel Management
Mar 28, 2017
Raymond, thank you for taking the time to share your feedback with us. This helps us understand the needs and desires of our guests, as we do want everyone to return. Thank you also for staying with us.
4 out of 5
by steven

the 5th try is the charm.

Posted Feb 25, 2017 on Hotels
The check in process was amazing, the key wouldn't open the door, (they are replacing the key system, as I'm guessing many people had the same issue) anyway when I went back to tell the clerk about not being able to get into the door, i asked if perhaps we could get a room towards the front of the property and we were assigned a different room, which also had a challenge with the key and the bed wasn't made, so back to the front desk we went and got another room, this one the bed was made, the key worked, but the tv didn't and the heater didn't work, (and it was cold). When I spoke with the clerk he came up, explained that the wall unit didn't work but the "baseboard heating would kick in soon, except there was no baseboard heating in the room, so he said "I'll get you a space heater"; as you may have guessed that was not acceptable so he went in search of a new room for us and found one where the door opened, the tv worked and it had heat,,,,,,,,,,,,,,,,,,,,,,,,this one the toilet was broken and someone had used it and left a parting gift,,,,,,,,,,,,,,,,gross. OK, so we decided to go back to the first room and got training from the clerk on how to unlock the extremely finicky door,,,,,,,,,,,,,,,,,,,,apparently it takes 2 people, one to pull the door and the other to "push" the key so the magnetic strip made connection and even then sometimes not so much. Long story short, we finally got in, dealt with the finicky key and had a wonderful visit in Durango
Comment from Hotel Management
Apr 14, 2017
I am glad that you enjoyed your stay in Durango, but I apologize about the problem with the locking mechanisms, which is why we have ordered new electronic locks for the entire motel. Thank you for taking the time to share your feedback. We address issues as they come to our attention, so thank you.
4 out of 5
by Kimberley

Great stay, for the price.

Posted Feb 15, 2017 on Hotels
My stay was as expected. This property states they are "no frills" and they are. However, the room was comfortable enough and clean. For the price, I would stay there again and again.
Comment from Hotel Management
Apr 14, 2017
Kimberly, thank you for sharing your feedback regarding your stay at our motel. Your feedback and comments help us develop new ways of serving the needs of our guests and for addressing any issues. Thank you for staying with us.