Hiking

Reviews of Hampton Inn Durango

2.5 out of 5
Hampton Inn Durango
3777 Main Ave, Durango, CO

Reviews

8.8

Excellent

Rating 10 - Excellent. 597 out of 1003 reviews" "
Rating 8 - Good. 280 out of 1003 reviews" "
Rating 6 - Okay. 72 out of 1003 reviews" "
Rating 4 - Poor. 30 out of 1003 reviews" "
Rating 2 - Terrible. 24 out of 1003 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in.
Stayed 3 nights in Mar 2024

8/10 Good

Leslie N

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room nicely laid out. Good beds. Nice pool, hot tub and exercise room. A family was using the grilling BBQ and picnic table. Nice to see. Replaced a broken fridge promptly. Good coffee in lobby at all hours.
Stayed 4 nights in May 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was nice and quiet.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Casey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They really need to upgrade their mattresses, the bed was pretty uncomfortable. The doors slam so loud and you can hear everything in your room from the hallway and the other rooms.
Stayed 1 night in Mar 2024

10/10 Excellent

EDUARDO, ALBUQUERQUE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 3 nights in Mar 2024

6/10 Okay

Nicole

Stayed 2 nights in Feb 2024

10/10 Excellent

M

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property, very close to downtown Durango, the hot springs, and lovely hikes. The staff and service are very helpful and friendly. The hot breakfast is also great. Great value and highly recommend it.
Stayed 1 night in Feb 2024

8/10 Good

Mirasol

Liked: Cleanliness, staff & service, property conditions & facilities
staff are friendly. Breakfast is good and the coffee/tea is open 24 hours.
Stayed 3 nights in Jan 2024

10/10 Excellent

EDUARDO, ALBUQUERQUE

Liked: Cleanliness, staff & service, amenities
convenient area, clean , good sftaff
Stayed 3 nights in Jan 2024

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a 28 minute drive from Purgatory ski area. We particularly liked the morning breakfasts. There are 2 very good Japanese restaurants only 7 to 9 minute away by car: Pop Sushi and East by Southwest Sushi. They both open at 4:30 pm and have Happy Hours from 4:30 to 6 pm.
Stayed 3 nights in Jan 2024

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Jan 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean, great breakfast each day, sauna and pool was really nice and very friendly staff. Close to everything downtown. Definitely will be my go to place in Durango.
Stayed 4 nights in Jan 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
It was amazing! So clean and beautiful! The staff was very friendly! The breakfast was super delicious! Lots to choose from. I absolutely will be staying here again.
Stayed 1 night in Dec 2023

10/10 Excellent

Abel

Stayed 5 nights in Dec 2023

10/10 Excellent

Anitra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciate how easy it is to get to

8/10 Good

B Rii

Traveled with partner
I didnt like thar the elevators were dien and vefore i oayed to stay there was not notified prior too. After they have your money then they tell you about it.
Stayed 3 nights in Dec 2023

10/10 Excellent

john

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The noise from the next room was very loud. The people bext door was not loud,it just like there was nothing to decrease the sound. The breakfast was very good and the staff very helpful.
Stayed 2 nights in Dec 2023

10/10 Excellent

Lorrence

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is lack-luster. Turkey Sausage is just flavored cardboard. Kids should not stay on upper floors.
Stayed 1 night in Nov 2023

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. No complaints.
Stayed 2 nights in Nov 2023

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean. great breakfast! Breakfast staff were very attentive. breakfast area was very well kept! desk staff were knowledgeable and helpful.
Stayed 3 nights in Nov 2023

8/10 Good

Faith

Liked: Property conditions & facilities
It was clean and the staff were very helpful. I was disappointed in the size of the pool it was to c CB old for me but my don had fun in it. The whirlpool was also not working while we were there.
Stayed 1 night in Nov 2023

10/10 Excellent

Roger, Washington

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay for two nights. Would recommend to individuals or to families.
Stayed 1 night in Nov 2023

4/10 Poor

Jane

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very disappointed in this Hampton Inn. No microwaves in rooms. Only one elevator. Ice machine was out of order on our floor. Made it very inconvenient. We've stayed here several times but a first with no microwave. We'll think twice before staying here again.The General Manager is super nice however and is a definite plus for this facility.
Stayed 3 nights in Nov 2023
Response from Luis Castillo-General Manager on Nov 8, 2023
Dear Jane:Thank you for your honest feedback and I understand the frustration about not having a microwave in the room. Please understand that we just went through a complete renovation, and we will be putting microwaves in all rooms once completed. However, we do have microwaves that are available for those who request them and a 24 Microwave station in our lobby with all utensils and supplies needed. As for the Ice Machine we have ordered the replacement parts needed to repair it but unfortunately, they have not arrived as of yet. Please give us a second chance and you will see that we do care about your feedback, and we will make things better for your next stay.

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay! Friendly staff at check-in! Clean and comfy room! Good breakfast! Hot tub was very enjoyable! Will definitely stay here again!
Stayed 2 nights in Oct 2023

10/10 Excellent

Paula

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only had one night but was clean, very comfortable beds & pleasant staff
Stayed 1 night in Oct 2023

10/10 Excellent

Linda, RICHMOND

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice staff, plenty of room in the rooms, and perfectly located for our trip.
Stayed 5 nights in Oct 2023

6/10 Okay

Susan

Traveled with partner
Liked: Cleanliness, staff & service
The staff was courteous and helpful. The pocket door to the bathroom was heavy and did not slide easily. Also, the toilet made a loud buzzing noise in the middle of the night until we flushed it.
Stayed 1 night in Oct 2023

10/10 Excellent

Melody

Traveled with family
Liked: Amenities, property conditions & facilities
Everyone was really nice and friendly and very helpful with questions! Would definitely stay again!
Stayed 3 nights in Oct 2023

10/10 Excellent

Kathy, Hayes

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and room was very clean
Stayed 1 night in Oct 2023

8/10 Good

Gorden

Stayed 2 nights in Oct 2023

10/10 Excellent

Coy Baskin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay while touring the area.
Stayed 1 night in Sep 2023

6/10 Okay

Jamie

Traveled with partner
Disliked: Cleanliness
We were given a small dark room with a chipped tub. This facility could use an overhaul. Its a tourist area but the cost of the room was not worth it.
Stayed 1 night in Sep 2023

6/10 Okay

Val

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2023

8/10 Good

Donal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

6/10 Okay

Gino

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Bugs in room and bed. And noisy because of biker weekend. Otherwise room ok.
Stayed 2 nights in Aug 2023

8/10 Good

Linda

Stayed 2 nights in Aug 2023

10/10 Excellent

Holly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff. Good location on the outskirts of Durango.
Stayed 2 nights in Aug 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Haunted?
Not sure if room 137 is haunted? Kept hearing a creaking door open but not closing at least 5 times through the night. Asked the front desk lady and replied loud and quickly with a NO!! Wow ok I thought.
Stayed 1 night in Aug 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Golf - But Still Nice
Chose this place because the we site lists “golfing privileges” inferring at lest to me, it was connected to it associated with a gold course. Nope. Other than that- clean and very friendly staff.
Stayed 2 nights in Aug 2023

10/10 Excellent

Jeremy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here. Recently renovated the rooms are clean and tidy and the mattresses are amazing. Best sleep in a long time. The staff was helpful and kind. One improvement would be bigger towels for the pool/hot tub, they’re tiny.
Stayed 2 nights in Aug 2023

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Jeffrey

Business traveler
Liked: Staff & service
How do you feel about bugs in your room? Now, how do you feel if the front desk told you there were bugs in the room but they were harmless? How do you feel about not knowing this before you checked in? This particular bug is an infestation in Durango and typically live in trees but find there way inside during the summer months. In order to avoid the bugs you need to find a hotel that is not near trees.
Stayed 1 night in Jul 2023

6/10 Okay

josephine

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

GPhillip

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service at check in. Also, your breakfast team were very cordial, While preparing an excellent breakfast buffet. We were so impressed with the staff, we are returning August 12-18.
Stayed 3 nights in Jul 2023

8/10 Good

Norman

Traveled with partner
Liked: Staff & service
Convenient to downtown area and restaurants. My bathroom was not particularly clean, plus there was a bug infestation during my stay.
Stayed 2 nights in Jul 2023

6/10 Okay

Dustin

Stayed 3 nights in Jul 2023

8/10 Good

Jay

Stayed 1 night in Jul 2023