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Room nicely laid out. Good beds. Nice pool, hot tub and exercise room. A family was using the grilling BBQ and picnic table. Nice to see. Replaced a broken fridge promptly. Good coffee in lobby at all hours.
They really need to upgrade their mattresses, the bed was pretty uncomfortable. The doors slam so loud and you can hear everything in your room from the hallway and the other rooms.
Lovely property, very close to downtown Durango, the hot springs, and lovely hikes. The staff and service are very helpful and friendly. The hot breakfast is also great. Great value and highly recommend it.
Just a 28 minute drive from Purgatory ski area. We particularly liked the morning breakfasts. There are 2 very good Japanese restaurants only 7 to 9 minute away by car: Pop Sushi and East by Southwest Sushi. They both open at 4:30 pm and have Happy Hours from 4:30 to 6 pm.
very clean, great breakfast each day, sauna and pool was really nice and very friendly staff. Close to everything downtown. Definitely will be my go to place in Durango.
It was amazing! So clean and beautiful! The staff was very friendly! The breakfast was super delicious! Lots to choose from. I absolutely will be staying here again.
I didnt like thar the elevators were dien and vefore i oayed to stay there was not notified prior too. After they have your money then they tell you about it.
The noise from the next room was very loud. The people bext door was not loud,it just like there was nothing to decrease the sound.
The breakfast was very good and the staff very helpful.
very clean.
great breakfast! Breakfast staff were very attentive. breakfast area was very well kept!
desk staff were knowledgeable and helpful.
Tim
Stayed 3 nights in Nov 2023
8/10 Good
Faith
Nov 21, 2023
Liked: Property conditions & facilities
It was clean and the staff were very helpful. I was disappointed in the size of the pool it was to c CB old for me but my don had fun in it. The whirlpool was also not working while we were there.
Faith
Stayed 1 night in Nov 2023
10/10 Excellent
Roger, Washington
Traveled with family and small children, Traveled with family
Very disappointed in this Hampton Inn. No microwaves in rooms. Only one elevator. Ice machine was out of order on our floor. Made it very inconvenient. We've stayed here several times but a first with no microwave. We'll think twice before staying here again.The General Manager is super nice however and is a definite plus for this facility.
Jane
Stayed 3 nights in Nov 2023
Response from Luis Castillo-General Manager on Nov 8, 2023
Dear Jane:Thank you for your honest feedback and I understand the frustration about not having a microwave in the room. Please understand that we just went through a complete renovation, and we will be putting microwaves in all rooms once completed. However, we do have microwaves that are available for those who request them and a 24 Microwave station in our lobby with all utensils and supplies needed. As for the Ice Machine we have ordered the replacement parts needed to repair it but unfortunately, they have not arrived as of yet. Please give us a second chance and you will see that we do care about your feedback, and we will make things better for your next stay.
Very clean, nice staff, plenty of room in the rooms, and perfectly located for our trip.
Linda
Stayed 5 nights in Oct 2023
6/10 Okay
Susan
Traveled with partner
Oct 19, 2023
Liked: Cleanliness, staff & service
The staff was courteous and helpful. The pocket door to the bathroom was heavy and did not slide easily. Also, the toilet made a loud buzzing noise in the middle of the night until we flushed it.
Not sure if room 137 is haunted? Kept hearing a creaking door open but not closing at least 5 times through the night. Asked the front desk lady and replied loud and quickly with a NO!! Wow ok I thought.
Chose this place because the we site lists “golfing privileges” inferring at lest to me, it was connected to it associated with a gold course. Nope. Other than that- clean and very friendly staff.
We loved our stay here. Recently renovated the rooms are clean and tidy and the mattresses are amazing. Best sleep in a long time. The staff was helpful and kind. One improvement would be bigger towels for the pool/hot tub, they’re tiny.
How do you feel about bugs in your room?
Now, how do you feel if the front desk told you there were bugs in the room but they were harmless?
How do you feel about not knowing this before you checked in?
This particular bug is an infestation in Durango and typically live in trees but find there way inside during the summer months. In order to avoid the bugs you need to find a hotel that is not near trees.
Great customer service at check in. Also, your breakfast team were very cordial, While preparing an excellent breakfast buffet.
We were so impressed with the staff, we are returning August 12-18.
GPhillip
Stayed 3 nights in Jul 2023
8/10 Good
Norman
Traveled with partner
Jul 30, 2023
Liked: Staff & service
Convenient to downtown area and restaurants.
My bathroom was not particularly clean, plus there was a bug infestation during my stay.