Ratings based on 57 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix, AZ

Average hotel in good location.

Posted Jul 6, 2015
Pros: The staff was helpful and very responsive to our needs. There was no noise from adjacent rooms and overall, the hotel seemed quiet & peaceful.
Cons: Better maintenance or replacement of the noisy air-conditioning. Closer attention to equipment condition.
Location: The most beautiful train ride in the world, the Durango & Silverton Railway, which runs along the Animus River, starts just a mile from the hotel.
Clean and recently updated with nice appointments. The breakfast menu and food preparation were well done and the staff were pleasant and helpful. Although they did miss a wake-up call we ordered. But several small maintenance issues made our stay less than ideal. The air conditioning system was very noisy and not working well. It ran nearly continuously to maintain temperature, which made sleeping difficult. A broken spring in the fold-out mattress made for a poke to remember. A portable bed was ordered to help, but even it had a broken base. The latches on the bedroom doors stuck and made a very loud snap when the doors were opened, waking up the sleeping kids. This room had no view. It was blocked by the adjacent rooms above the lobby area. This hotel faces a major highway on one side & the side of a deep hillside cut on the other. So if you are looking for Rocky Mountain or river views, look elsewhere. But rooms that face the hillside will be very quiet. The room was also quite small, making travel around the furniture a carefully studied effort. Considering the room rates, the room amenities should have been in better order, and have a bit larger layout.
2 out of 5
by A verified traveler from Albuquerque

Good Location in Durango, that's about it.

Posted Jun 20, 2015
Pros: Free beer on Tuesday.
Cons: Cleanliness, updated fixtures, new hotel manager.
Location: Too many to name.
Overall we expected a lot more for $260 a night. Maid service did not even empty the trash cans in the morning. The hotel manager should not be in the hospitality business. We received a quick check out envelop on our door the morning we were leaving, which initially was convenient, however when the amount on the invoice differed from the amount our card was charged when we first checked in, I wanted rectify. One of the option listed in the invoice envelop was to check out at the front desk and receive a finalized bill. I went to do that and literally had the statement thrown back at me and told I was done and that was the final amount. I guess I aggravated him. The only reason I did not give one star was because there was free beer on Tuesday night and the hostess working was nice to my family and I and when we had to change the sheets one night when one of my daughters had an accident the maid came quickly and was incredibly accommodating.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Could not have been better

Posted May 11, 2015 on Hotels
Perfect
5 out of 5
Recommended
for Everyone
by A verified traveler from colorado

Nice place to stay

Posted May 10, 2015
Pros: Comfortable room. Just what I was looking for.
Cons: Nothing
Location: Walking distance to the downtown area. It was fun.
It was a nice stay. Comfortable and the staff were great.
5 out of 5
Recommended
for Everyone
by A verified traveler

Durango Fort Lewis

Posted May 6, 2015
The hotel was very nice, just a little expensive.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 5, 2015
Cons: Couch was not very comfortable.
Overall a good place to stay. Good location and very good breakfast.
5 out of 5
Recommended
for Families
by Joseph from Cochiti Pueblo, nm

Great trip

Posted May 5, 2015 on Hotels
Our stay was close to Fort Lewis college. My nephew graduated from there was great friends and family were there.
5 out of 5
Recommended
for Business Travelers
by Michael

This traveler left a rating score only Posted Apr 22, 2015 on Hotels
5 out of 5
Recommended
for Families
by A verified traveler

Great experience

Posted Mar 3, 2015 on Hotels
Great. Enjoyed the breakfast
4 out of 5
Recommended
for Families
by Gary from Arizona

Vacation week

Posted Jan 5, 2015 on Hotels
Stayed here for a week of snowboarding. Hotel was ok. But the trash situation was out of control. Trash cans are too small in the room, trash was overflowing outside the entrance doors to the hotel, trash cans overflowing during morning breakfast and during the evening happy hour. It did not appear to be sold out but the staff seemed to be overwhelmed in the evening time when guests returned from there day. One of the happy hour staff was complaining to all the hotel guests about how busy she was and that the guests were eating too much food, she was generally miserable.