Ratings based on 146 Verified Reviews

4.2 out of 5
83% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

middle of nowhere

Posted Aug 19, 2017
Location: POOR LOCATION
the photos are not clear as to the hotel and lodge. the lodge is a 10 minute drive from the hotel and the three restaurants on the property. the vegetation is seriously overgrown.
Comment from Hotel Management
Aug 24, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to share your experience with us. We are disheartened to hear that your experience with us did not meet your expectations. We are sorry for the confusion you faced between the hotel properties and apologize for any discomfort caused as a result. We hope that you will visit us again updated with knowledge of your preference of hotel. Kind Regards Nils Rothbarth General Manager
4 out of 5
by A verified traveler

Posted Jun 4, 2017 on Hotels
Comment from Hotel Management
Jun 23, 2017
Dear Anonymous Thank you for sharing your rating with us. We hope that you will visit us soon for another memorable stay. Kind Regards, Nils Rothbarth General Manager
5 out of 5
by Kalvin

Posted May 13, 2017 on Hotels
Excellent service. Room was immaculate. I will definitely be returning soon. A special Thank you to Sindy at lodge reception for going above and beyond her service duties.
Comment from Hotel Management
Jun 1, 2017
Dear Kalvin, Thank you for taking the time to share your feedback with us. We are delighted to hear that your experience at our Lodge exceeded your expectations! We are pleased to hear that the service and room offering both left a lasting impression on you. Thank you for your comments regarding Sindy, we will certainly share this feedback with our team to encourage great service. We look forward to welcoming you back in the near future! Kind Regards, Nils Rothbarth General Manager
3 out of 5
by A verified traveler

Posted Apr 20, 2017 on Hotels
It was great, but we expected more from the condition & comfort of the room. The rooms don't look wow (especially the flooring), however the lodge's service was good.
Comment from Hotel Management
May 9, 2017
Dear Anonymous Thank you for taking the time to share your review with us. We are disheartened to hear that your stay with us did not meet your expectations. We are sorry that you left the Lodge dissatisfied with your room offering and we will certainly discuss your comments with our team to ascertain a way to improve moving forward. We appreciate you sharing your feedback with us. We hope that you will visit us again in the near future allowing us to provide you with another memorable stay with us. Kind Regards, Nils Rothbarth General Manager
4 out of 5
by Orla

Posted Mar 18, 2017 on Hotels
Nice rustic style rooms. Poor/complex Wi-Fi in the hotel.
Comment from Hotel Management
May 9, 2017
Dear Orla Thank you for taking the time to review our property. We are happy to hear that you liked the room style we offer. It certainly lends to the natural environment that surrounds the rooms and we are glad that you enjoyed your stay with us. We do apologize for the WiFi and would like to reassure you that our IT Team is currently working on improving the internet connectivity. We are sorry for any inconvenience caused. We hope that you will visit us again in the near future allowing us to provide you with another memorable stay with us. Kind Regards, Nils Rothbarth General Manager
5 out of 5
by Ian

Posted Mar 6, 2017 on Hotels
From the moment we walked into reception we knew that this was a place where the staff really cared .
5 out of 5
Recommended
for Everyone
by A verified traveler from south wales

Absoluley fabulous!!!

Posted Feb 14, 2017
Just to say that my stay was do wonderful. Well trained in hospitality. And customer care my room service was excellent and fell very blessed to have met Duncan. And the shuttle guys every thing was wonderful ( BIG THANK YOU).pam GRIFFITH.
Comment from Hotel Management
Mar 2, 2017 by General Manager, Hotel Management
Dear Pam Thank you for taking the time to share your experience with us. We are delighted to hear that your stay with us exceeded your expectations! We are happy to know that you had a wonderful experience with us and that our staff left a lasting impression on you. We hope to host you again in the near future to provide you with another memorable stay. Kind Regards, Nils Rothbarth General Manager
5 out of 5
by Bulelani

Posted Jan 31, 2017 on Hotels
Comment from Hotel Management
Mar 2, 2017 by General Manager, Hotel Management
Dear Bulelani Thank you for taking the time to rate your experience with us. We are delighted to see that your stay with us exceeded your expectations! We hope to host you again in the near future to provide you with another memorable stay. Kind Regards, Nils Rothbarth General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

no swimming

Posted Jan 26, 2017
What's a beach holiday when you can't swim. The waters im told are too dangerous to swim in. Would have loved a swimming beach.
Comment from Hotel Management
Jan 27, 2017 by General Manager, Hotel Management
Dear Valued Guest Thank you for taking the time to share your feedback with us. We are disheartened to hear that your stay with us was hampered by the prohibition of swimming at our beach. Unfortunately nature cannot always be controlled and the tide is too strong at our beach. We hope that this will not stand in your way of visiting us again as we will look forward to hosting you in the future. Kind Regards, Nils Rothbarth General Manager
4 out of 5
by A verified traveler

Good clean hotel with wonderful surroundings

Posted Oct 7, 2016 on Hotels
It was an amazing trip and we enjoyed our stay at the Zimbali Lodge. The only down side was that we had no internet connection for nearly 3 days when we were there.
Comment from Hotel Management
Oct 10, 2016 by General Manager, Hotel Management
Dear Anonymous Thank you for sharing your valuable review with us. We are delighted that you had a memorable stay at the Fairmont Zimbali Lodge. We hope, however, that you will accept our apologies with the challenges you faced regarding the internet connection. We currently have our IT Department looking into this and we hope to have this resolved soon. We look forward to having you stay with us again soon! Kind Regards, Nils Rothbarth General Manager