Ratings based on 271 Verified Reviews

3.9 out of 5
85% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Johannesburg

Nice Hotel, nice hotel staff

Posted Oct 17, 2017
Hotel staff are very courteous! They always make sure you are fine and that everything is good. The hotel is well located. I really enjoyed it.
Comment from Hotel Management
Oct 25, 2017 by Hotel Management, Hotel Management
Thank you for your lovely feedback on your recent stay. We welcome the opportunity to serve you in the future. warm regards
4 out of 5
by Edward

Posted Sep 5, 2017 on Hotels
Good hotel, simple but nice. Just take your own pillows it's like sleeping on pancakes
Comment from Hotel Management
Sep 10, 2017
Thank you for your feedback on your recent stay. We regret you found our pillow too soft. As an Express Brand we do offer a firm pillow option, please ask about this on your next stay. Warm regards Hotel Management
3 out of 5
by A verified traveler from Lima, Peru

Posted Aug 8, 2017
It's clean and ok for a night. Not very helpful staff.
Comment from Hotel Management
Sep 10, 2017 by Hotel Management, Hotel Management
Thank you for your feedback on recent stay. We strive for Service excellence and regret that we let you down in this area. Warm regards
3 out of 5
Recommended
for Everyone
by A verified traveler from Saudi Arabia

Posted Jul 23, 2017
Had good stay in holiday inn except that there was no shower caps
Comment from Hotel Management
Jul 23, 2017 by Hotel Management, Hotel Management
Thank you for your feedback on your recent stay at our hotel. We are delighted that you enjoyed our lovely hotel. As an Express brand, we offer additional amenities, like shower caps, only on request, and do regret that you were not aware of this during your stay. Warmest regards Hotel Management
4 out of 5
by Mercia

Posted Jul 19, 2017 on Hotels
Comment from Hotel Management
Jul 23, 2017
Thank you for your feedback on your recent stay. We are so pleased that you enjoyed your stay and look forward to welcoming you back. Warm regards Hotel Management
5 out of 5
by A verified traveler

Posted Jul 17, 2017 on Hotels
Enjoyed my stay at the hotel. The staff was great and welcoming to the guests. Hotel is also well located which is plus.
Comment from Hotel Management
Jul 30, 2017
Thank you for taking time to gives us feedback on your stay. We are so Pleased our staff were welcoming and you enjoyed your stay! Warm regards, Hotel Management
5 out of 5
by Chanelle

Best night ever!

Posted Jul 9, 2017 on Hotels
Absolutely loved it , love the fact that we were allowed to sit in the dinning area till late with our own drinks with friends ! Great service , had the best night of my life
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel with ideal location. Very safe area.

Posted Jul 1, 2017 on Orbitz
Enjoyed one week stay with my family. Walking distance to Gateway mall. Very nice view of the ocean from the hotel.
2 out of 5
by Ghalib

Quality of hotel

Posted Jun 28, 2017 on Hotels
The reception staff on check in was not friendly at all and very unhelpful too need some training in politeness. The hotel rooms also needs some makeover
Comment from Hotel Management
Jul 23, 2017
Thank you for your feedback. We strive for service excellence and regret that we let you down in the unfriendly staff on check in and condition of the room. We value your comments and will address with the departments in order to improve on our service.
5 out of 5
by A verified traveler

Posted Jun 19, 2017 on Hotels
Comment from Hotel Management
Jul 23, 2017
Thank you for your feedback. We are delighted that our hotel met with your expectation.