Ratings based on 413 Verified Reviews

3.9 out of 5
89% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

Great views close to the beach.

Posted Aug 23, 2017
I presented a paper at the facility and was upgraded to a suite. The pizza bar is great with phenomenal red wine. When in Durban I will stay here, it's close to the casino too!
Comment from Hotel Management
Sep 5, 2017 by Lindie Lotriet , Hotel Management
Dear Valued Guest. Thank you for taking the time to provide us with feedback regarding your stay. We are pleased to hear you had a lovely stay with us and also enjoyed our executive suite. We pride ourselves on having the best wood stoked pizzas in Durban and thrilled to hear that you enjoyed them along with the location of the Blue Waters Hotel. We look forward to your stay in the near future. Yours in Hospitality, Lindie Lotriet, Guest Services Manager
3 out of 5
by A verified traveler

Great beach views; could use some renovations.

Posted Jul 2, 2017
The staff is a five star staff. I found them to be friendly and accoodating; always smiling. There were several issues with my room which the front desk staff handled right away. There was a misunderstanding concerning an additional day I requested. In the end the problem was solved. However I thought the situation was handled poorly by management. Overall it was a hotel I would have returned to. However on my last evening I witnessed a manager yelling at one of the workers as if he were a child. All workers should be treated with respect. As as manager, if I had to correct an employee it would be in private and it would be done so that the employee would walk away with his dignity in tact. Because of what I (a customer) witnessed I would never return to a hotel where workers are treated with such disrespect.
Comment from Hotel Management
Jul 17, 2017 by Lindie Lotriet, Hotel Management
Dear Valued Guest. Thank you for taking the time to provide us with feedback regarding your stay. We would appreciate the opportunity to investigate the matters mentioned, if you would be so kind as to contact the Hotel directly pertaining the details of your stay. Yours in Hospitality, Lindie Lotriet, Guest Services Manager
5 out of 5
by bl

Great Overnight Accomodation

Posted Jun 9, 2017 on Hotels
This was a very rewarding experience. The room was extremely spacious, clean and the bed was most comfortable. Breakfast was exceptional - as was the service from very friendly, polite staff. I will only use the Blue Waters in future.
Comment from Hotel Management
Jun 12, 2017 by Lindie Lotriet, Hotel Management
Dear Valued Guest. Thank you for taking the time to provide us with feedback regarding your stay. We are delighted to hear that you enjoyed your stay with us. We look forward to your return in the near future. Yours in Hospitality, Lindie Lotriet, Guest Services Manager
5 out of 5
by Andrew

Everything Excellent apart from the poor Wi-Fi

Posted Jun 8, 2017 on Hotels
I stayed in a double room with a sea-view room and balcony. Good size room with a very comfortable bed and a good shower. All staff are very helpful. I only had breakfast at the Hotel and I cannot fault it, from Patience who fried my eggs in the morning, the waiters and the food, everything was Top Quality. My only complaint is the Wi-Fi, it is very weak and at times non existent, if you need to download boarding passes tickets etc etc for your return journey then you need to find an internet cafe.
Comment from Hotel Management
Jun 12, 2017 by Lindie Lotriet, Hotel Management
Dear Valued Guest. Thank you for taking the time to provide us with feedback regarding your stay. We are delighted to hear that you enjoyed your stay with us. We look forward to your return in the near future. Yours in Hospitality, Lindie Lotriet, Guest Services Manager
5 out of 5
by Takalani

Posted Jun 7, 2017 on Hotels
Comment from Hotel Management
Jun 12, 2017 by Lindie Lotriet, Hotel Management
Dear Valued Guest. Thank you for taking the time to provide us with feedback regarding your stay. We are delighted to hear that you enjoyed your stay with us. We look forward to your return in the near future. Yours in Hospitality, Lindie Lotriet, Guest Services Manager
5 out of 5
by Prasad

Amazing experience during Comrades 2017

Posted Jun 7, 2017 on Hotels
Was here for the Comrades Marathon and had a wonderful experience the Blue Waters. Very nice n spacious suite for a family of 3. And I guess the only hotel with galleries that opened up to an amazing view of the ocean and beachfront. Great service too. They started breakfast for Comrades runners at 2 AM, which I think was a fantastic gesture. Thank you n see you next year
Comment from Hotel Management
Jun 12, 2017 by Lindie Lotriet, Hotel Management
Dear Valued Guest. Thank you for taking the time to provide us with feedback regarding your stay. We are delighted to hear that you enjoyed your stay with us. We look forward to your return in the near future. Yours in Hospitality, Lindie Lotriet, Guest Services Manager
5 out of 5
by Zelda

Don't miss the breakfast

Posted May 29, 2017 on Hotels
The check in was professional, the staff friendly and helpful. A must if you want great food. The restaurant staff were amazing, the breakfast as well as dinner exceptional. Thank you for a pleasant stay
Comment from Hotel Management
Jun 4, 2017 by Lindie Lotriet, Hotel Management
Dear Valued Guest. Thank you for taking the time to provide us with feedback regarding your stay. We are thrilled to hear that you enjoyed your stay from the check in and your entire stay. We look forward to your return in the near future. Yours in Hospitality, Lindie Lotriet, Guest Services Manager
4 out of 5
by Gary

Happy

Posted May 17, 2017 on Hotels
Nice hotel
Comment from Hotel Management
May 20, 2017 by Jean DuPlessis, Hotel Management
Dear Valued Guest. Thank you for taking the time to provide us with feedback regarding your stay. We are thrilled to hear that you had a lovely stay with us. We look forward to your return stay with us. Yours in Hospitality, Jamie Lea Walker, Assistant Guest Services Manager.
4 out of 5
by Molwantwa

Well positioned venue!

Posted May 10, 2017 on Hotels
My stay at this hotel was marvelous and near the beach and other interesting places! Well positioned.
Comment from Hotel Management
May 14, 2017 by Lindie Lotriet, Hotel Management
Dear Valued Guest. Thank you for taking the time to provide us with feedback regarding your stay. We are very pleased to hear that you had a marvellous stay with us. We look forward to your return in the near future. Yours in Hospitality, Lindie Lotriet, Guest Services Manager
4 out of 5
by Makhosazana

Posted May 3, 2017 on Hotels
It was amazing overal stay but unfortunatly i ddnt like the fact that the pillows are change aftr 3 days of sleep dat made my stay uncomfortable...or and the breakfast superb thank you for that
Comment from Hotel Management
May 7, 2017 by Lindie Lotriet, Hotel Management
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. We are delighted that you enjoyed your stay with us. As service professionals in the hospitality industry we continually strive to offer good service and meet our guest expectations. Yours in Hospitality, Lindie Lotriet, Guest Services Manager