Ratings based on 407 Verified Reviews

3.9 out of 5
89% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Great beach views; could use some renovations.

Posted Jul 2, 2017
The staff is a five star staff. I found them to be friendly and accoodating; always smiling. There were several issues with my room which the front desk staff handled right away. There was a misunderstanding concerning an additional day I requested. In the end the problem was solved. However I thought the situation was handled poorly by management. Overall it was a hotel I would have returned to. However on my last evening I witnessed a manager yelling at one of the workers as if he were a child. All workers should be treated with respect. As as manager, if I had to correct an employee it would be in private and it would be done so that the employee would walk away with his dignity in tact. Because of what I (a customer) witnessed I would never return to a hotel where workers are treated with such disrespect.
Comment from Hotel Management
Jul 17, 2017 by Lindie Lotriet, Hotel Management
Dear Valued Guest. Thank you for taking the time to provide us with feedback regarding your stay. We would appreciate the opportunity to investigate the matters mentioned, if you would be so kind as to contact the Hotel directly pertaining the details of your stay. Yours in Hospitality, Lindie Lotriet, Guest Services Manager
4 out of 5
by Gary

Happy

Posted May 17, 2017 on Hotels
Nice hotel
Comment from Hotel Management
May 20, 2017 by Jean DuPlessis, Hotel Management
Dear Valued Guest. Thank you for taking the time to provide us with feedback regarding your stay. We are thrilled to hear that you had a lovely stay with us. We look forward to your return stay with us. Yours in Hospitality, Jamie Lea Walker, Assistant Guest Services Manager.
4 out of 5
by Molwantwa

Well positioned venue!

Posted May 10, 2017 on Hotels
My stay at this hotel was marvelous and near the beach and other interesting places! Well positioned.
Comment from Hotel Management
May 14, 2017 by Lindie Lotriet, Hotel Management
Dear Valued Guest. Thank you for taking the time to provide us with feedback regarding your stay. We are very pleased to hear that you had a marvellous stay with us. We look forward to your return in the near future. Yours in Hospitality, Lindie Lotriet, Guest Services Manager
4 out of 5
by Makhosazana

Posted May 3, 2017 on Hotels
It was amazing overal stay but unfortunatly i ddnt like the fact that the pillows are change aftr 3 days of sleep dat made my stay uncomfortable...or and the breakfast superb thank you for that
Comment from Hotel Management
May 7, 2017 by Lindie Lotriet, Hotel Management
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. We are delighted that you enjoyed your stay with us. As service professionals in the hospitality industry we continually strive to offer good service and meet our guest expectations. Yours in Hospitality, Lindie Lotriet, Guest Services Manager
4 out of 5
by Hasmukh

Posted Apr 20, 2017 on Hotels
Comment from Hotel Management
May 7, 2017 by Lindie Lotriet, Hotel Management
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. We are delighted that you enjoyed your stay with us. As service professionals in the hospitality industry we continually strive to offer good service and meet our guest expectations. Yours in Hospitality, Lindie Lotriet, Guest Services Manager
3 out of 5
by A verified traveler

breakfast

Posted Apr 19, 2017 on Hotels
I had the worst breakfast of my life. disgusting!
Comment from Hotel Management
May 14, 2017 by Lindie Lotriet, Hotel Management
Dear Valued Guest. Thank you for taking the time to provide us with feedback regarding your stay. We are disappointed to hear that you had a dissatisfactory breakfast while staying with us. We would appreciate the opportunity to investigate the shortcomings that occurred if you would be so kind as to contact the Hotel with details of your stay. Yours in Hospitality, Lindie Lotriet, Guest Services Manager
4 out of 5
by Gideon J

Posted Apr 18, 2017 on Hotels
Everything good. Air con not working 4 days - Parking is NOT FREE as advertized. Everthing else was up to standard and above
Comment from Hotel Management
May 9, 2017 by Lindie Lotriet, Hotel Management
Dear Valued Guest. Thank you for providing us with feedback regarding your stay. We are pleased to hear that you enjoyed your stay with us. As stated on expedia website it states that there is ample parking in front of the Hotel free of charge which is the case, unfortunately extras at an extra fee which will include the undercover parking. Yours in Hospitality, Lindie Lotriet, Guest Services Manager
3 out of 5
by A verified traveler

Posted Apr 16, 2017 on Hotels
Comment from Hotel Management
May 7, 2017 by Lindie Lotriet, Hotel Management
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. We are delighted that you enjoyed your stay with us. As service professionals in the hospitality industry we continually strive to offer good service and meet our guest expectations. Yours in Hospitality, Lindie Lotriet, Guest Services Manager
4 out of 5
by A verified traveler

Posted Apr 16, 2017 on Hotels
Comment from Hotel Management
May 7, 2017 by Lindie Lotriet, Hotel Management
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. We are delighted that you enjoyed your stay with us. As service professionals in the hospitality industry we continually strive to offer good service and meet our guest expectations. Yours in Hospitality, Lindie Lotriet, Guest Services Manager
4 out of 5
by Mapitso Julia

Posted Mar 29, 2017 on Hotels
Comment from Hotel Management
May 7, 2017 by Lindie Lotriet, Hotel Management
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. We are delighted that you enjoyed your stay with us. As service professionals in the hospitality industry we continually strive to offer good service and meet our guest expectations. Yours in Hospitality, Lindie Lotriet, Guest Services Manager