Ratings based on 131 Verified Reviews

3.4 out of 5
78% of guests recommend
3.8 Room cleanliness
3.4 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Johannesburg

Posted Nov 15, 2017
Loved the view, staff and the room. Thanks for the great service.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, CA

Classy Hotel with Historic Feel & Friendly Staff

Posted Nov 15, 2017
Cool hotel in awesome central location. Staff was very friendly & accommodated us with everything we asked for. View from the 19th floor was breathtaking! Overall a really nice place. Ignore the petty negative reviews, we did & had a great time in Durban.
3 out of 5
Recommended
for Everyone
by A verified traveler from lusaka

Quiet and close to beach and town centre

Posted Sep 26, 2017
Restaurant stuff are very unfriendly. Waited for 20minutes to make an order but none of them came to get my order so i left ti get take away. There were two male stuff on duty.
Comment from Hotel Management
Oct 6, 2017 by Group Sales and Marketing Manager, Hotel Management
Thank you for staying at The Royal and for your feedback. We apologize for the inconvenience and have addressed this with senior management of the hotel.
3 out of 5
by A verified traveler

Posted Aug 29, 2017 on Hotels
Comment from Hotel Management
Oct 6, 2017 by Andre, Hotel Management
Thank you for your valuable feedback and rating
4 out of 5
by A verified traveler

Posted Aug 29, 2017 on Hotels
Good stay. Bed is comfy. However, water is the wash basin jus stands.
Comment from Hotel Management
Oct 6, 2017 by Andre, Hotel Management
Thank you for staying at The Royal Hotel. We value your feedback and have addressed your feedback with senior management of the hotel.
3 out of 5
by Mattheus

Think twice

Posted Jul 31, 2017 on Hotels
So the rates were good, but excluded dinner and breakfast. This would not normally be a problem except you cannot book this to your account at the hotel. Every time you have something. it has to be paid cash or card on the spot. You cannot pay for breakfast in advance in one go either, so it is odd. I requested maintenance to adjust the aircon to a lower temperature. I waited for my entire stay to have it done, but no-one came. Fortunately it was on the 18th floor so opening the window provided the breeze so desperately needed. Laundry service: As there was no slip in the laundry bag, I took the laundry down to reception on the first morning of a 3 night stay, got my laundry back at checkout, and only because I asked for it. No services booklet in the room. WiFi did not work and reception staff did not know why. Positives? Yes, the staff at the Breakfast room were super friendly and helpful to ensure a great breakfast experience!
2 out of 5
by Kelvin

Found the staff rude and the room was cold

Posted Jul 8, 2017 on Hotels
The room was cold asked for an extra blankets but they had non definitely not going back the for the next Durban weekend
Comment from Hotel Management
Jul 29, 2017 by Andre, Hotel Management
Thank you for staying at our hotel and for your valuable feedback. We apologise for the inconvenience during your stay as highlighted in your review, and that we were not able to create the experience that exceeds guest expectations which we are renowned for. Your comments are taken seriously and we have discussed your feedback with management and the relevant HOD’s. We trust that we will be able to offer you an improved and satisfactory stay during your next stay and that you will consider booking our hotel again for future visits.
5 out of 5
by Vanessa

Excellent stay, friendly staff

Posted Jun 23, 2017 on Hotels
Thanks for a great stay..................
Comment from Hotel Management
Jul 29, 2017 by Andre, Hotel Management
Thank you for staying at our hotel and for your valuable feedback. We are delighted that you enjoyed an overall pleasant stay at our hotel and that we were able to meet and exceed your expectations. We look forward to welcoming you again in the near future.
4 out of 5
by Samukeliso

Posted Jun 17, 2017 on Hotels
Comment from Hotel Management
Jul 29, 2017 by Andre, Hotel Management
Thank you for staying at our hotel and for your valuable feedback. We are delighted that you enjoyed an overall pleasant stay at our hotel and that we were able to meet and exceed your expectations. We look forward to welcoming you again in the near future.
3 out of 5
by Frederick

Treatment is based on racial grounds.

Posted Jun 14, 2017 on Hotels
Reception staff are not friendly, to check in and check out is a long process. We experienced lots of noise from passage and other rooms at night. Breakfast and dinners was great. Restaurant staff were also friendly and helpful. The room was cleaned and there was a great view. Maintenance and security guys are very helpful and polite.
Comment from Hotel Management
Jul 29, 2017 by Andre, Hotel Management
Thank you for staying at our hotel and for your valuable feedback. Guest feedback is very important to us as it plays a vital role in improving our facilities and services to ensure that your next stay is a memorable experience. We have addressed your feedback with management and staff and we will ensure that we continuously maintain and improve on our facilities and service.