Ratings based on 126 Verified Reviews

3.4 out of 5
75% of guests recommend
3.8 Room cleanliness
3.4 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from lusaka

Quiet and close to beach and town centre

Posted Sep 26, 2017
Restaurant stuff are very unfriendly. Waited for 20minutes to make an order but none of them came to get my order so i left ti get take away. There were two male stuff on duty.
Comment from Hotel Management
Oct 6, 2017 by Group Sales and Marketing Manager, Hotel Management
Thank you for staying at The Royal and for your feedback. We apologize for the inconvenience and have addressed this with senior management of the hotel.
2 out of 5
by Kelvin

Found the staff rude and the room was cold

Posted Jul 8, 2017 on Hotels
The room was cold asked for an extra blankets but they had non definitely not going back the for the next Durban weekend
Comment from Hotel Management
Jul 29, 2017 by Andre, Hotel Management
Thank you for staying at our hotel and for your valuable feedback. We apologise for the inconvenience during your stay as highlighted in your review, and that we were not able to create the experience that exceeds guest expectations which we are renowned for. Your comments are taken seriously and we have discussed your feedback with management and the relevant HOD’s. We trust that we will be able to offer you an improved and satisfactory stay during your next stay and that you will consider booking our hotel again for future visits.
5 out of 5
by Vanessa

Excellent stay, friendly staff

Posted Jun 23, 2017 on Hotels
Thanks for a great stay..................
Comment from Hotel Management
Jul 29, 2017 by Andre, Hotel Management
Thank you for staying at our hotel and for your valuable feedback. We are delighted that you enjoyed an overall pleasant stay at our hotel and that we were able to meet and exceed your expectations. We look forward to welcoming you again in the near future.
4 out of 5
by Samukeliso

Posted Jun 17, 2017 on Hotels
Comment from Hotel Management
Jul 29, 2017 by Andre, Hotel Management
Thank you for staying at our hotel and for your valuable feedback. We are delighted that you enjoyed an overall pleasant stay at our hotel and that we were able to meet and exceed your expectations. We look forward to welcoming you again in the near future.
3 out of 5
by Frederick

Treatment is based on racial grounds.

Posted Jun 14, 2017 on Hotels
Reception staff are not friendly, to check in and check out is a long process. We experienced lots of noise from passage and other rooms at night. Breakfast and dinners was great. Restaurant staff were also friendly and helpful. The room was cleaned and there was a great view. Maintenance and security guys are very helpful and polite.
Comment from Hotel Management
Jul 29, 2017 by Andre, Hotel Management
Thank you for staying at our hotel and for your valuable feedback. Guest feedback is very important to us as it plays a vital role in improving our facilities and services to ensure that your next stay is a memorable experience. We have addressed your feedback with management and staff and we will ensure that we continuously maintain and improve on our facilities and service.
5 out of 5
by Lebohang

Posted Jun 5, 2017 on Hotels
Comment from Hotel Management
Jul 29, 2017 by Andre, Hotel Management
Thank you for staying at our hotel and for your valuable feedback. We are delighted that you enjoyed an overall pleasant stay at our hotel and that we were able to meet and exceed your expectations. We look forward to welcoming you again in the near future.
2 out of 5
by Ayanda

Unhappy service levels. Staff blames the rules and

Posted May 21, 2017 on Hotels
Had a terrible encounter with the staff for using the lobby. Was treated like a foreign person without considering the fact that we were guests. Couldn't check in earlier as requested then was forced to roam and be confronted about using the lobby. Again could not be allowed the top floor rooms as requested and lastly was rejected later check out since the flight time was after 18h00pm. Again early morning door knock for cleaning the rooms whilst you told you cannot check earlier but the early door knocks do not support the system. TV channels are not for the travellers and a business person. Maybe just my expectations were too high. Horrible hospitality and I will never recommend it to anyone else
4 out of 5
by Meya

Average

Posted May 2, 2017 on Hotels
They made me wait for an hour before I check in due to late cleaning
4 out of 5
by Denis

Posted May 2, 2017 on Hotels
of the lifts only one of the three were working so had to wait a while for lift. Went to have a bath no hot water (no water) Went for supper at coffee shop Friday night food was cold. Every was fine a nice hotel. Very friendly staff.
5 out of 5
by Mrs C

Posted Apr 3, 2017 on Hotels
The place is nice and huge, the food was deliciuos as well, my challenge was at the reception we took 1 hour before we could be checked in. there was only 1x permanent Receptionist and 2 x Learners who were clueless of what is taking place at reception. The plumbing maitenace should also be conducted, our toilet was licking and had a bad smell.