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The staff were very warm and friendly made you feel so welcome the room was spotless had everything you need in it the bed was lovely to sleep in we had breakfast at the hotel there was loads to choose from
Hotel good. Be aware of town hall clock that chimes through out the night every quarter hour. Book direct ! Do not book through Expedia. Expedia do not pay VAT, they are an American company and are exempt from paying VAT through some EU directive. If you are a business traveller you won't get your ...
Nice hotel with nice leisure club very relaxing and clean rooms, only bad thing was the room smelt a little bit funny when we first checked in, and there was shampoo but no conditioner in the bathroom
Had such a lovely time, staff were lovely and attentive! Made you feel very welcome! Food was beautiful! Everyone was just an overall 10/10! Deffinatly coming back again!
This overnight stay was comfortable if a little cold. The hotel was very clean and well appointed especially at the low price. The staff were very friendly if a little inefficient at times. Overall quite satisfied.
Perfect for visiting the University - everything within walking distance. Great eateries within minutes or the hotel has great restaurant. Shall be back!
Always wanted to stay in a castle, it is kept beautifully, love that some staff wear costumes of the ere. Our room was beautiful with a four poster bed with wallpaper and curtains all matching. The evening meal in Black Knight restaurant was excellent, the breakfast may have been plated up a while ...
We (my wife and I together with my elderly mother-in-law) were visiting Durham for a family funeral staying at the hotel overnight. The rooms were fine and the hotel receptionist very helpful. Breakfast was taken in the adjacent health centre and spa. During breakfast the elderly lady was taken very ...
A good hotel but a few things could be better. Booked and paid through Expedia but was presented with a bill at check in. It was dealt with quickly afterwards. Heating not working in room, reported it but was still only warm as radiator required bleeding. No hot water for shower just luke warm. I ...
We were not looking for luxury and this suited us as it was the cheapest we could find and convenient to the motorway, Durham and just one junction from the A690. Staff were congenial and helpful. The room was clean, tidy and quiet. It’s a pity the options for food were rather limited but we know ...
I only stayed for one night but I had a good night sleep and the facilities were good. Although quite major renovations were underway, this did not affect my stay in any way. The staff were very friendly and helpful.
Hotel good food excellent room was large anf clean bed just a bit to hard for me but that was no drama as everybody choice of mattress is diffrent other than this everything else was great
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