Ratings based on 512 Verified Reviews

3.6 out of 5
70% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 25, 2017
The location is perfect for travelers! Breakfast was yummy and the staff was pleasant.
Comment from Hotel Management
Aug 30, 2017 by CRYSTAL, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Close to daughter's apartment.

Posted Aug 19, 2017
Pros: Bed, linens and pillows were very comfortable.
Cons: Maids talk and laugh with each other very loudly out in the hallway. Ice machines need to be fixed.
We were looking for an affordable hotel close to our daughter's apartment - location was perfect.
Comment from Hotel Management
Aug 23, 2017 by Crystal, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
4 out of 5
by ROBERT

Posted Jun 20, 2017 on Hotels
Comment from Hotel Management
Jul 24, 2017 by Olivia, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
4 out of 5
by Jeanette A.

Posted Jun 17, 2017 on Hotels
The stay was good except on the next to last day house keeping services were incomplete. I thought the room was not cleaned because the beds weren't made. What had happened it everything was done except that. Air conditioner was loud.
Comment from Hotel Management
Jun 19, 2017 by Olivia, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We will also be talking to the housekeeping department of our expectations. We hope to see you again soon!
4 out of 5
by Fred

Posted Jun 16, 2017 on Hotels
Comment from Hotel Management
Jun 19, 2017 by Olivia, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
4 out of 5
by Robin

Baseball weekend in Durham

Posted Jun 14, 2017 on Hotels
The staff at the hotel were extremely friendly and efficient. Location was convenient. The room was comfortable. Only real negative was noise. Room doors started slamming shut around 2am and continued thru morning.
Comment from Hotel Management
Jun 19, 2017 by Olivia, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I do apologize for the noise. If this ever happens again, please contact the front desk. If we continue getting complaints on one room for noise after multiple warnings, that room will be asked to leave. Our guest satisfaction is our # 1 priority Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
4 out of 5
by MIKE

Posted Jun 10, 2017 on Hotels
Comment from Hotel Management
Jun 19, 2017 by Olivia, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Overnight for medical visit.

Posted May 31, 2017
Pros: Closeness to Duke.
It was a nice stay for overnight. Very close to Duke Medical Center. Staff was very nice and professional.
Comment from Hotel Management
Jun 4, 2017 by Crystal, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
2 out of 5
by A verified traveler

Posted May 31, 2017
Checked in bathroom shower running wouldn't cut off all the way. Go eat and come back water on floor. Call and report. Woke up next morning and shower messed up. Bath tub stopper broke. Couldn't take a bath or shower
Comment from Hotel Management
Jun 2, 2017 by Crystal, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston TX

Pleasant stay

Posted May 12, 2017
Pros: Location
Cons: Needs some renovations, carpet are old and worn.
Location: Many things in downtown Durham, but not much around the hotel.
Nice hotel, a short 10 minute drive from Duke University. Clean and quiet at night. Staff was ok, but not very nice.
Comment from Hotel Management
May 15, 2017 by Crystal C, Hotel Management
Thank you for taking the time to complete a review for our hotel. Your feedback is very important to us and we will use this information to improve our hotel & staff. We hope to have the opportunity of hosting you again sometime soon.