Ratings based on 189 Verified Reviews

4.0 out of 5
88% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Bucks

Durham Central

Posted Jan 9, 2017
Pros: Location close to City Centre
We needed a convenient hotel in the City Centre to meet people and this fitted the bill. There are plenty of facilities in the hotel but we used none of them due to lack of time! So I would expect those with more time will get much more out of their stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 9, 2017
The staff were incredibly friendly and always welling to help. This alone would make me stay here again! :) The location was great as it was very close to the main town and a walkable distance from the castle and cathedral. All in all, a great hotel.
5 out of 5
Recommended
for Families
by A verified traveler from Nelson

Twixtmas break and city sightseeing

Posted Dec 31, 2016
Pros: Pool , location, coffee shop
Location: Great location by the river and a main shopping street. Within easy walk of castle and cathedral
Great facilities and central location ideal for our needs Swimming pool helped tire the kids out and ensure a peaceful evening. Great location by the river and a main shopping street. Within easy walk of castle and cathedral Super buffet breakfast.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel very central

Posted Dec 31, 2016
Pros: Staff very professional and extremely helpful
Cons: Better arrangements for dining room seating at breakfast
Location: Able to visit Durham Cathedral and Castle.Botanical Gardens and Oriental Museum within a short car journey from hotel
Hotel very central for visiting of historic sites.Check in slow but staff very helpful and professional.Room change skilfully handled .Service for breakfast seating needs to be reviewed .We had to ask how system worked as no explanation given when seated in dining room.Disappointed as was not aware of change of leisure facilities times for Christmas arrived too early to use them and as last morning unable to return later.When passing Reception a notice was on desk although no mention of this when checking in and nothing on lift used to access facilities or on door to Leisure club from inside hotel. Housekeeping staff very helpful and provided extra bedding.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Perfect location in Durham

Posted Nov 14, 2016
You couldn't get a better location in town if you want to visit sites, shops, restaurants, and the colleges. Also convenient to train station.
5 out of 5
Recommended
for Everyone
by A verified traveler from wales

Excellent hotel for city centre visit

Posted Nov 13, 2016
Pros: Staff always friendly. Great service. Great parking.
Cons: It's a little bit dated!! Rooms looking tired but are comfortable.
Location: Fab location for historical visits
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Good location with matching service

Posted Nov 8, 2016
Pros: Very friendly and helpful staff and a very convenient and central location.
Cons: Some of the fixtures are older but that is a small matter.
Location: The hotel is within a 20 minute walk to the cathedral, one of the more wondrous ones in England, and the castle and the walk along the river Wear.
We stayed in the river-view rooms which were a bit of a hike from the check-in and along a narrow corridor after a ride to the third floor in a "cozy" elevator/lift. The rooms were very clean and tidy but some attention to smaller things could be better. For example the heat didn't work in one of the rooms and a telephone cable was broken. Both items attended to promptly upon notice. Another thing is the lack of mixing taps. How on earth a nation which invented the steam engine and other marvels of the modern world still do not have mixing taps!
4 out of 5
Recommended
for Everyone
by A verified traveler

Very Good Hotel, great location

Posted Nov 8, 2016
Pros: Clean, friendly, comfortable, quiet yet convenient for City
Cons: Just lacks character, very dull public areas
Location: Fantastic, couldn't be better placed for Durham City centre
Very good, Clean, friendly, comfortable, quiet, yet convenient, couldn't be better placed for Durham City centre Just lacks character, very dull public areas.
4 out of 5
Recommended
for Everyone
by A verified traveler

Durham visit

Posted Oct 31, 2016
Location: This hotel is downtown Durham
Excellent location- hard to beat. The hotel itself is nice, clean and cozy. The room itself (we ended in the Thurlow suite) was roomy and nice. However the beds where very disappointing. We ordered a 2 bed room as we where a family travelling together. The mattress in the main bed was soft, so with each movement the whole thing shook the other one awake. The second bed was even worse- it was a sleeper sofa with a narrow bed with a thin mattress and the metal frame sticking out into the teenager who slept there. Disappointing for a hotel of this class, and especially since I have recently stayed at the Radisson in Durham which was great. Everything else about this hotel was great.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sheffield

Nice comfortable hotel very well situated

Posted Oct 10, 2016
Location: Durham is very pretty and full of character and history.
Was not impressed by first room and distance to lifts etc but was moved and this room was very good, warm comfortable, clean, and walk in shower which I liked. The hotel was very good, food etc and well situated for sightseeing in Durham. The staff were very helpful and friendly.