Ratings based on 575 Verified Reviews

4.1 out of 5
88% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Nice hotel short walk to town centre.

Posted May 23, 2017
Pros: Location and facilities.
Visited historical sites which were only 5 min walk.
2 out of 5
by A verified traveler

Tired.

Posted May 22, 2017
The room was not deluxe. I have stayed at Marriotts globally and this was one of the most expensive yet the most tired and the room was way too hot. No A/C. Just fans a window.
5 out of 5
Recommended
for Couples
by A verified traveler from London

Nice view of river

Posted May 22, 2017
Pros: Location
Cons: Slightly tired room decor/furnishing
Location: Excellent historical sites - good walks - good shopping
Very efficient and welcoming and conveniently placed.
4 out of 5
Recommended
for Everyone
by A verified traveler from Cambridgeshire

Really close to the city centre

Posted May 19, 2017
Because I can't walk very well, I found this hotel perfect for my needs. The staff were very helpful and having its own parking was a big plus in this city.
3 out of 5
Recommended
for Everyone
by A verified traveler from Montana

Great Location

Posted May 15, 2017
Pros: Great location. Responsive staff. Elegant grand stairway. Starbucks next door.
Cons: Remodel to enlarge room.
Location: Near Metro, RR, shopping, sites. Easy to get anywhere in New Castle from hotel.
Tiny room, about the size of a small cruise cabin without the storage. Double bed with three sides almost to the wall. Necessary to climb over spouse to get out of bed. One chair at small desk. Narrow tub in bathroom with shower.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great For Visitors

Posted May 11, 2017
Outstanding location. Short walking distance to old town and Cathedral.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to he centre of town, comfortable.

Posted May 9, 2017
I really enjoyed my stay. Staff were helpful and friendly. The location is perfect to the cathedral, university.and town centre....good food, great shopping, nice amenities. Grant breakfast.
4 out of 5
Recommended
for Everyone
by A verified traveler from Merseyside

Good overall but a bit worn

Posted Apr 24, 2017
Good location and friendly staff. However, the condition of the room was worn with rips in the furniture and a dated look. It is in definite need of a refurbish. Furthermore there was a pool but no dressing gowns etc were provided to walk down to the pool in.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 23, 2017
Lovely friendly staff and good location clean and comfortable
4 out of 5
Recommended
for Everyone
by A verified traveler from cambridge

Good central location, clean, friendly staff.

Posted Apr 19, 2017
Hotel was very good but hot food buffet at breakfast required being replenished more efficiently.