Ratings based on 306 Verified Reviews

3.9 out of 5
85% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Suffolk

Exceptional staff.

Posted Jan 9, 2018
Pros: The rooms clean, comfortable and very conveniently located for Durham and our relatives. The staff were outstanding
Cons: Everything was as we expected. We didn't have time to sample the facilities at the health centre.
Location: We saw little of the local area on this visit but have seen the local tourist attractions previously and would recommend a few days to see the area.
We (my wife and I together with my elderly mother-in-law) were visiting Durham for a family funeral staying at the hotel overnight. The rooms were fine and the hotel receptionist very helpful. Breakfast was taken in the adjacent health centre and spa. During breakfast the elderly lady was taken very ill with what we thought might be a stroke. Within seconds of alerting the restaurant staff we had first aiders with a defibrillator, an ambulance on the way and several other helpful members of staff. The adjacent sofa cushions were used to make her comfortable whilst receiving advice over the telephone from the ambulance service. Nothing was an issue for the staff at the Health centre or hotel. Fortunately, she recovered quickly and although she missed the funeral she was released after a series of checks by the University Hospital Durham. We have since received 2 calls from the hotel asking how she is recovering. We cannot thank the staff enough for their efficiency and professionalism in dealing with the situation. Absolutely brilliant!!!
3 out of 5
Recommended
for Everyone
by A verified traveler from London

Posted Nov 6, 2017
Pros: Clean and tidy.
Room clean and tidy, bed comfortable but let down by poor flushing toilet and poor soundproofing between floors- could hear guest walking about in the room above.
3 out of 5
Recommended
for Everyone
by A verified traveler from St Albans

Nice bedroom but bathroom issues spoilt enjoyment

Posted Nov 4, 2017
Pros: Comfortable bed
Cons: Toilet plumbing issues
Toilet would not flush properly and wash basin emptied very very slowly. Items reported to reception.
4 out of 5
by A verified traveler

Mini break

Posted Oct 16, 2017 on Hotels
It was ok a little basic but staff really friendly helpful and very nice
4 out of 5
by Mike

This traveler left a rating score only Posted Oct 16, 2017 on Hotels
5 out of 5
by Huw

This traveler left a rating score only Posted Oct 15, 2017 on Hotels
5 out of 5
by peggy

Posted Oct 14, 2017 on Hotels
Excellent room, comfortable bed. Health club/pool and restaurant were very nice. Wish we could have stayed longer. We walked into Durham for sight seeing but road the bus back. lol just a bit farther than we thought! But still doable!
1 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 13, 2017 on Hotels
4 out of 5
by Lorraine

One night in Newcastle

Posted Oct 10, 2017 on Hotels
Perfect location and staff were so accommodating.. will definitely be back
5 out of 5
by Andrew

This traveler left a rating score only Posted Oct 4, 2017 on Hotels