Ratings based on 1,105 Verified Reviews

4.4 out of 5
89% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely Christmas present getaway

Posted Jan 15, 2018
Pros: See above
Location: Great restaurants and history - the cathedral was great (and good to visit for Harry Potter fans too!)
This was booked for my niece and her partner but their views are roughly as follows. Very special - made especially so with the upgrade - thank you. The room and facilities were great, they enjoyed the pool, jacuzzi and sauna and it was a great location to get out and about in Durham. The staff were very well presented and professional. The breakfasts were great! They had a great weekend. Thank you
5 out of 5
Recommended
for Everyone
by A verified traveler from sunderland

good place to stay

Posted Jan 6, 2018
Pros: every think the staff the facility the cleanliness the position easy reach to restaurants shops and bars
Cons: nothing its perfect
Location: good location for shops restaurants and bars good transport links buses or trains and easy accessible by car
good hotel very central for Durham city centre would defiantly recommend
Comment from Hotel Management
Jan 6, 2018 by tom, Hotel Management
Dear Liz, Thank you for your feedback I am delighted to hear you enjoyed your recent stay with us here at Radisson BLU Durham. I look forward to welcoming you back to the hotel in the future. Kind regards Tom Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Church Crookham, Hants

Nice hotel with lovely staff close to town

Posted Jan 3, 2018
Whilst not easy to find initially, as we walked from the station, once you know where it is, it’s easy to find and just a 10 minute walk to either the station or town. The hotel is clean, with a good range of amenities, but we stayed three nights and the change over of glasses and mugs and re-making of the bed by the second day were a little slipshod. The staff were delightful and very helpful. Our experience was marred by incredibly noisy other guests between 2am and 5am on the second night but the hotel made a ‘corridor walk’ which quietened them down for half an hour in between. Fortunately they left the next day but the hotel did offer us a change of room if we’d wanted to. Food is good in the restaurant but wine pricey.
Comment from Hotel Management
Jan 4, 2018 by tom, Hotel Management
Dear Linda, Thank you for your feedback I am delighted to hear you enjoyed your recent stay with us here at Radisson BLU Durham. I look forward to welcoming you back to the hotel in the future. Kind regards Tom Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Australia

Perfect location

Posted Dec 31, 2017
Pros: Location was perfect, you walk everywhere from here. Plenty of parking for a small overnight fee of £9.
Cons: My only suggestion would be a little convenience store or vending machines. The cafe was happy for me to take drinks purchased from the up to my room.
Location: Located on the riven, 3 minute walk over the bridge to town square, 10 minute walk to Cathedral.
A great location, walking distance to Cathedral and town square. Friendlt helpful staff and a lovely, clean quiet room.
Comment from Hotel Management
Jan 1, 2018 by tom, Hotel Management
Dear Karen, Thank you for your feedback I am delighted to hear you enjoyed your recent stay with us here at Radisson BLU Durham. I look forward to welcoming you back to the hotel in the future. Kind regards Tom Front Office Manager
3 out of 5
by A verified traveler from new York

Just not that special

Posted Dec 25, 2017
We traveled from the US and will be staying at several hotels over the Christmas period, this being the most expensive by a long way, for well over £400 it just doesn't cut the mustard, the room is sparce, the shower was tiny. We paid in cash and this was a huge problem for them.. just an all-round Bla experience. The Indigo is opening when we travel to Durham next time and it will be nice to have a special experience.
Comment from Hotel Management
Dec 29, 2017 by tom, Hotel Management
Dear Tobin, Thank you for your feedback, I am disappointed to hear we did not suit your needs while in Durham, please be assured that the team here work very hard to endeavour to deliver the best possible service to all our valued guests. I do hope you would consider using Radisson BLU Durham in the future. Kind regards, Tom Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Saskatoon, SK

Good hotel, convenient location

Posted Dec 22, 2017
Pros: Spacious public areas and rooms with excellent access for diabled guests.
Cons: Food menus are very limited.
Location: Close to shops and riverside walking trails.
Good staff and facilities and an excellent location. The accessible room we occupied was spacious and had a superior bathroom.
Comment from Hotel Management
Dec 23, 2017 by tom, Hotel Management
Dear mjr, Thank you for your feedback I am delighted to hear you enjoyed your recent stay with us here at Radisson BLU Durham. I look forward to welcoming you back to the hotel in the future. Kind regards Tom Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel

Posted Dec 9, 2017
Pros: Clean modern and friendly staff.
Cons: Could hear the local bars until 1am as our room faced towards them and the sound travelled across the river
Location: Good location about 10 minute walk from main shopping area
Loved the hotel. Modern, clean and had everything we needed. Breakfast was additional cost but worth it. Unfortunately could hear the nearby bars from our room until 1am but wasn't too much of an issue. Might not be good for children. Had a good view of the river and cathedral from our room. Staff really friendly.
Comment from Hotel Management
Dec 9, 2017 by Tom, Hotel Management
Dear Rebecca, Thank you for your feedback I am delighted to hear you enjoyed your recent stay with us here at Radisson BLU Durham. I look forward to welcoming you back to the hotel in the future. Kind regards Tom Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 4, 2017
Had a lovely time. The hotel and staff were lovely.
Comment from Hotel Management
Dec 5, 2017 by tom, Hotel Management
Dear Guest, Thank you for your feedback I am delighted to hear you enjoyed your recent stay with us here at Radisson BLU Durham. I look forward to welcoming you back to the hotel in the future. Kind regards Tom Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from newcastle

Lovely hotel

Posted Nov 27, 2017
Pros: Close to city centre and beautiful location on the river.
Cons: Nothing
Location: Shopping, pubs and meals
Couldn’t fault our stay. Stayed to meet friends to celebrate a birthday. Enjoyed 2 complimentary drinks and strawberries in the room...thank you!
Comment from Hotel Management
Dec 5, 2017 by tom, Hotel Management
Dear Lorraine, Thank you for your feedback I am delighted to hear you enjoyed your recent stay with us here at Radisson BLU Durham. I look forward to welcoming you back to the hotel in the future. Kind regards Tom Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from london

Recent build/ refurb close to city centre.

Posted Nov 12, 2017
Clean modern minimalist. Did everything quite well enough. Lacks character, esp in entrance which is more like an airport than a hotel but if it’s central functional you want hard to beat. Would return.
Comment from Hotel Management
Nov 15, 2017 by tom, Hotel Management
Dear Guest, Thank you for your feedback I am delighted to hear you enjoyed your recent stay with us here at Radisson BLU Durham. I look forward to welcoming you back to the hotel in the future. Kind regards Tom Front Office Manager